Mark Hensley

Work History

Mechanic

Mark's CAR Shop LLC

10.2013 - 10.2024

Inspected and tested equipment to locate worn and damaged parts.
Replaced damaged, missing, or defective parts with new and refurbished components.
Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Disassembled defective parts to make proper repairs.
Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
Analyzed and located malfunctions in brakes, motors, switches, and control systems.
Maximized engine efficiency with routine tune-ups, oil changes, and filter replacements.
Reduced downtime for clients by efficiently completing maintenance tasks and repairs on time.
Maintained accurate records of completed work orders, ensuring transparency for customers and management alike.
Upheld quality control standards for all completed work, ensuring each vehicle left the shop operating at peak performance.
Repaired engine and transmission components to rebuild engine and enhance vitality.
Enhanced vehicle longevity through meticulous attention to preventive maintenance tasks such as fluid checks, belt replacements, and battery testing.
Ordered repair parts quickly to prevent delays in projects and repair work.
Enhanced customer satisfaction with prompt diagnosis and resolution of complex mechanical issues.
Streamlined repair processes by maintaining a well-organized and clean workspace, contributing to increased productivity.
Utilized computerized diagnostic equipment to conduct thorough inspections and determine outcomes.
Consistently met or exceeded company performance metrics through diligent work ethic and attention to detail in all repair tasks.
Raised safety standards for vehicles by performing comprehensive brake system repairs and replacements.
Increased tire lifespan by accurately aligning wheels, balancing tires, and performing rotations as needed.
Calculated costs of materials and labor to prepair detailed repair estimates.
Assisted in development of predictive maintenance program, reducing unexpected breakdowns.
Implemented eco-friendly waste disposal methods, contributing to sustainability efforts.
Boosted customer loyalty by providing detailed explanations of repairs and maintenance suggestions.
Increased vehicle reliability by conducting regular maintenance and thorough inspections.
Contributed to revenue growth by upselling additional services when appropriate.
Achieved significant cost savings by negotiating better terms with parts suppliers.
Streamlined appointment scheduling process, making it easier for customers to obtain service.
Diagnosed complex engine issues to restore vehicle performance, ensuring customer satisfaction.
Conducted detailed pre-purchase inspections, aiding customers in making informed decisions.
Improved engine performance with advanced tuning and modifications.
Optimized workshop layout for improved efficiency, reducing time vehicles spent in repair.
Reduced downtime for clients, swiftly identifying and addressing mechanical faults.
Repaired and replaced worn and damaged components.
Read and followed technical documentation to complete accurate repairs.
Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
Investigated customer complaints to identify cause of malfunctions.
Tuned automotive systems and components to optimize functionality and prolong life of each piece.
Explained estimates and determined repair timelines to manage customer expectations.
Retained accurate records of purchases, titles and sales.

Shop Owner

Mark's CAR Shop LLC

10.2013 - 10.2024

Maintained accurate financial records, including sales reports, expense tracking, and budget management.
Developed loyal customer base by consistently delivering high-quality products and personalized service.
Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
Collaborated with suppliers to negotiate favorable pricing terms and ensure timely delivery of goods for sale in the store.
Hired trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals. When there was someone that wanted to work.
Evaluated employee performance regularly, offering constructive feedback and opportunities for professional development when needed.
Coached, counseled and disciplined employees.
Consulted with customers to assess needs and propose optimal solutions.
Managed day-to-day business operations.
Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Investigated customer complaints to identify cause of malfunctions.
Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
Explained estimates and determined repair timelines to manage customer expectations.
Repaired and replaced worn and damaged components.
Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.

Bookkeeper

Mark's CAR Shop LLC

10.2013 - 10.2024

Maintained and processed invoices, deposits, and money logs.
Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.

Summary

Overview

Work History

Mechanic

Shop Owner

Bookkeeper

Education

High School Diploma -

Skills

Accomplishments

Timeline

Work Availability

Work Preference

Work Type

Work Location

Important To Me

Software

Languages

Interests

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