Mark Hernandez
Phoenix,AZ
Summary
Structured Laboratory Technician offering background in collecting and processing various specimens. Familiar with basic medical terminology, laboratory protocols and testing procedures. Recognized for performing procedures with attention to detail, optimum quality and expedience.
Overview
20
20
years of professional experience
Work History
Lead Laboratory Assistant
Valleywise Health
Phoenix, AZ
01.2017 - Current
- Obtained blood specimens by performing venipunctures and finger sticks 12-20 times per day.
- Accurately labeled vacutainer tubes with patient name, date and time of collection.
- Resolved unusual test orders by contacting physicians, nursing stations or reference laboratories.
- Protected patients by following infection control, sharps disposal and bio-hazardous waste disposal procedures.
- Identified problems with specimen types, missing information, etc. and resolved them.
- Collaborated with and assisted physicians and nurses with last minute specimen orders and tests with professionalism and efficiency.
- Oversaw items in inventory and reordered before supplies diminished.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Maintained documentation on tests performed in lab.
- Set and oversaw quality assurance guidelines for laboratory work
- Managed team of employees, overseeing hiring, training, and professional growth of employees
- Carried out day-to-day duties accurately and efficiently
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
Lead Phlebotomist
Theranos Inc.
Phoenix, AZ
07.2014 - 09.2016
- Supervised 5-10 phlebotomists in providing excellent customer service to patients by maintaining good workflow, and addressing any office or workflow issues as would arise.
- Maintained daily and weekly inventory and ordering of supplies needed for office and phlebotomy/patient needs.
- Coordinated weekly off site visits to satellite patient centers in evaluating subordinates ensuring compliance and professionalism.
- Involved in participating and executing various research studies.
- Centrifuged blood samples as outlined in clinical protocols
- Completed proper sanitation and cleaning of equipment and work areas between patients
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport
- Stocked phlebotomy cart or carrier with appropriate supplies
Donor Care Assistant Supervisor
United Blood Services
Scottsdale, AZ
01.2002 - 07.2014
- Performed all assigned duties in compliance with internal SOPs and external regulations. Elevated all compliance issues to attention of management.
- Assured quality customer service for every blood donor.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Responsible to monitoring work site safety and addressing any issues.
- Oversaw daily mobile site set up and tear down of equipment to ensure team safety
- Supervised daily mobile site collections process and ensured adherence to all internal SOP requirements for safe blood collections.
- Collaborated and coordinated with community representative of that day's blood drive to ensure optimal blood donor experience.
- Performed monthly observations of subordinates ensuring staff compliance of all critical aspects of process and procedures.
- Set up and maintained donor interview and drawing areas, cleaned areas and equipment and restocked supplies
- Reported issues with donor flow, complaints, and room conditions
- Prepared products for transferring to processing location
- Helped with donor interviews and phlebotomy
Education
High School Diploma -
Thatcher High School
Thatcher, AZMaricopa Community Colleges - Mesa Community College
Mesa, AZSkills
- Staff Phlebotomy Training
- Efficient in high paced environment
- High level of autonomy
- Problem Solving
- Regulatory compliance
- Process Improvement
- Documentation and reporting
- Vacuum Tube and Syringe Use
- Specimen collection and analysis
- Bilingual translation/interpretation in Spanish
Accomplishments
Successfully completed Emergency Medical Technician training with Mesa Community College
Successful completion of Accredited Spanish Bilingual Assistant Program
Successful completion of Hospital Emergency Response Team (H.E.R.T.) training in accordance with FEMA.
Timeline
Lead Laboratory Assistant
Valleywise Health
01.2017 - Current
Lead Phlebotomist
Theranos Inc.
07.2014 - 09.2016
Donor Care Assistant Supervisor
United Blood Services
01.2002 - 07.2014
High School Diploma -
Thatcher High School
Maricopa Community Colleges - Mesa Community College