Hi, I’m
Mark Hernandez
Houston,TX
Summary
Results-driven sales leader with a proven track record of driving teams towards greater success. Promotes strategic thinking, spurs innovation, and fosters a sense of camaraderie among team members. Experienced in developing and implementing effective sales strategies that consistently exceed targets. Adept at building strong relationships with clients and stakeholders to drive revenue growth. Committed to continuously improving processes and leveraging market trends to stay ahead in a competitive landscape.
Overview
12
years of professional experience
Work History
Capital One
Branch Ambassador
09.2021 - Current
Job overview
- Improved customer satisfaction by providing personalized service and addressing concerns promptly.
- Streamlined client onboarding process, resulting in improved client retention rates.
- Delivered exceptional customer service by identifying opportunities for cross-selling additional products and services based on client needs.
- Managed daily cash transactions accurately and efficiently, upholding stringent security protocols.
- Assisted in branch audits, ensuring compliance with financial regulations and maintaining high standards of service.
- Maintained a thorough understanding of all banking products and services offered within the branch to provide knowledgeable guidance to clients.
Comerica Bank
Customer Service Rep
03.2019 - 03.2021
Job overview
- Handling routine financial transactions such as deposits, withdrawals, and transfers
- Issuing money orders or cashier’s checks to bank customers
- Verifying customer identification
- Keeping accurate records of transactions
- Suggesting banking products and services to customers
- Providing excellent customer service
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Banana Republic
Sales Associate
05.2016 - 01.2020
Job overview
- Greeting customers when they enter the store
- Helping customers find specific products or showing them how to use them
- Ringing up customer purchases on the POS register
- Ensuring the store is appropriately stocked with merchandise
- Assisting customers as needed
- Performing transactions like sales and returns
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
BBVA Compass Bank
Teller
04.2017 - 09.2018
Job overview
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Wells Fargo Bank, N.A.
Customer Sales & Service Rep
02.2012 - 12.2016
Job overview
- Signing on new clients and helping them through the onboarding process.
- Managing client bank accounts, including opening and closing accounts, and overseeing transactions.
- Processing deposits, payments, and withdrawals.
- Advising customers on bank services and products for their needs, such as loans, credit cards, investment products, and savings plans.
- Resolving issues with banking services and accounts.
- Referring clients to in-house financial experts, as needed.
- Reaching out to potential customers to generate new business.
- Building and maintaining relationships with corporate and business clients.
- Facilitating loans and financing options for companies to start or expand their business.
Education
Houston Community CollegeHouston, TX
Associate of Science from Health And Wellness
John H. Reagan High SchoolHouston, TX
High School Diploma
05.2002
Skills
- Brand Awareness
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Reliability
- Excellent Communication
- Organizational Skills
- Analytical Thinking
Accomplishments
Honorable Discharge - Corporal - United States Marine Corps
War Campaigns - Operation Enduring Freedom & Operation Iraqi Freedom
Timeline
Branch Ambassador
Capital One
09.2021 - Current
Customer Service Rep
Comerica Bank
03.2019 - 03.2021
Teller
BBVA Compass Bank
04.2017 - 09.2018
Sales Associate
Banana Republic
05.2016 - 01.2020
Customer Sales & Service Rep
Wells Fargo Bank, N.A.
02.2012 - 12.2016
Houston Community College
Associate of Science from Health And Wellness
John H. Reagan High School
High School Diploma