Mark Herring
Brooklyn
Summary
Dedicated Retired Train Operator with over 14 years of experience in the rail industry. Skilled in emergency response, signal verification, and staff training, contributing to improved operational efficiency and passenger safety across all routes.
Overview
32
32
years of professional experience
Work History
Train Operator
Metropolitan Transportation Authority NYC
New York
2010.09 - 2024.11
- Operated trains safely and efficiently across designated routes.
- Conducted pre-operation inspections to ensure safety compliance.
- Collaborated with crew members during emergencies and routine operations.
- Followed all safety protocols to minimize risks during operations.
- Responded quickly to emergency situations such as medical emergencies or mechanical failures by taking appropriate action in accordance with rules and protocols.
- Conducted regular announcements throughout the duration of the trip informing passengers of service disruptions and emergencies in route.
- Executed switching maneuvers in order to move railcars into different tracks within rail yards.
- Checked signals before departing from each station stop ensuring compliance with signal rules and regulations.
- Performed daily pre-trip inspections of equipment, including brakes, lights, horns, and couplings.
Tower Operator
Metropolitan Transportation Authority NYC
New York
2007.07 - 2010.09
- Operated control systems to manage train movements and ensure safety.
- Monitored track conditions and reported issues to maintenance teams promptly.
- Coordinated communications between train crews and central dispatch effectively.
- Conducted routine inspections of signaling equipment for proper functionality.
- Trained new operators on safety protocols and operational standards consistently.
- Assisted in emergency response drills to prepare for unexpected incidents.
- Maintained accurate logs of train schedules and operational activities daily.
- Operated a variety of tools and machinery associated with tower maintenance.
- Assessed weather conditions before beginning work on the tower structure.
- Conducted tests on radio frequency systems to ensure proper operation.
Station Agent
Metropolitan Transportation Authority NYC
New York
1992.07 - 2007.07
- Delivered direct, front-line customer service to New York City Transit customers.
- Provided ticketing services, including ticket sales and complaint resolution.
- Monitored train schedules and platform announcements for operational efficiency.
- Resolved passenger inquiries and concerns professionally and efficiently.
- Conducted thorough zone searches for physical tampering and restricted items.
- Trained new staff on station procedures and customer service standards.
- Handled customer complaints with professionalism and efficiency.
Education
General Educational Development (GED) -
John Addams High School
Queens, NY1985-09
Skills
- Safety compliance
- Signal verification
- Emergency response
- Equipment inspection
- Track monitoring
- Customer service
- Operational efficiency
- Communication skills
- Staff training
- Safety protocols adherence
- Train operation expertise
- Passenger assistance
- Reliability
- Equipment maintenance
- Coupling and uncoupling
- Troubleshooting skills
- Decision-making
- Adaptability
- Multitasking Abilities
- Equipment operation
Timeline
Train Operator
Metropolitan Transportation Authority NYC
2010.09 - 2024.11
Tower Operator
Metropolitan Transportation Authority NYC
2007.07 - 2010.09
Station Agent
Metropolitan Transportation Authority NYC
1992.07 - 2007.07
General Educational Development (GED) -
John Addams High School