Mark Hickman
Las Vegas,NV
Summary
Professional with solid background in managing complex IT projects. Skilled in leading cross-functional teams, ensuring timely project delivery, and aligning technology solutions with business goals. Strong focus on collaboration, adaptability, and achieving results. Proficient in project planning, risk management, and stakeholder communication. Known for reliability and flexibility in dynamic environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
Nacho Daddy
Las Vegas
12.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
IT Project Specialist
City of Tucson
Tucson, USA
03.2024 - 11.2024
- Managed multiple projects simultaneously, ensuring timely completion and high-quality output.
- Established clear lines of communication between all parties involved in projects, preventing misunderstandings or miscommunications from jeopardizing outcomes.
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
Driving Instructor / IT Troubleshooter
Academy of Driving
Tucson, USA
03.2021 - 02.2024
- Full time Driving instructor. The usual shift consisted of 10-12 hour work days, 6 days a week.
- Established trust with parents by maintaining transparent communication about their child's progress and areas of improvement.
- Scheduled appointments with students for driving lessons.
Manager
WildKatz
Tucson, USA
03.2020 - 03.2021
- Supervisor, Full time, indoor children's playground. Coordinate and supervise play and safety of children.
- In addition, I lead and maintain the efficiency of the floor and staff.
Restaurant Management
Veterans of Foreign Wars
Hesperia, USA
05.2015 - 07.2016
- Maintained and cleaned kitchen and bathroom, provided service to all customers, helped prepare food in a safe and sanitary manner.
Education
Bachelors of Science - Information Technology
Grand Canyon University
Phoenix, AZ02.2026
High School -
Apple Valley High
Apple Valley, CA01.2017
Skills
- Threats, Risks, and Vulnerabilities
- Incident Response
- Security Frameworks and controls
- Security Hardening
- Linux command line
- SQL
Certification
- Google Cyber Security Certification By Google
- Department of Defense Security Clearance
- Level 1 Fingerprint Clearance
- HIPAA
- Cultural Communications
- Incident Reporting
- MRPT Security Clearance
Timeline
Assistant Manager
Nacho Daddy
12.2024 - Current
IT Project Specialist
City of Tucson
03.2024 - 11.2024
Driving Instructor / IT Troubleshooter
Academy of Driving
03.2021 - 02.2024
Manager
WildKatz
03.2020 - 03.2021
Restaurant Management
Veterans of Foreign Wars
05.2015 - 07.2016
High School -
Apple Valley High
Bachelors of Science - Information Technology
Grand Canyon University