MARK HILL
Summary
Motivated and disciplined team leader with experience managing operations, training staff, and delivering exceptional customer service in fast-paced environments. Brings a strong work ethic, leadership mindset, and hands-on construction knowledge developed through experience in hospitality, mentoring, and construction management. Proven ability to communicate effectively, solve problems under pressure, and maintain professionalism while supporting both team performance and customer satisfaction. Skilled at collaborating with diverse teams, adapting quickly to challenges, and creating positive experiences for clients, guests, and coworkers. Passionate about continuous growth, leadership development, and building long-term success through dedication, teamwork, and high-quality work.
Overview
3
3
years of professional experience
1
1
Certification
Work History
SERVER
HANNA BROTHERS CAFE
Tyrone, GA
06.2025 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Managed food and drink orders to ensure timely delivery and enhance guest satisfaction.
- Collaborated with kitchen staff to uphold quality and presentation standards, contributing to positive dining experiences.
- Trained new servers on menu items and service protocols to improve service consistency and team performance.
- Maintained cleanliness of dining area to enhance guest experience.
- Trained new servers on menu items, service techniques, and restaurant policies.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Managed cash register operations, ensuring accurate transactions and balancing at shift end.
- Implemented feedback mechanisms to improve service quality and address customer concerns promptly.
- Assisted in inventory management by monitoring stock levels and placing orders as needed.
Assistant Project Manager
Hero's Roofing
Newnan, GA
03.2026 - 05.2026
- Coordinated project schedules and timelines to ensure timely completion of roofing projects.
- Assisted in budget management and resource allocation for multiple ongoing projects.
- Collaborated with subcontractors to maintain quality standards and adherence to safety protocols.
- Developed and implemented process improvements to enhance project efficiency and communication.
- Mentored junior staff on project management best practices and tools used in roofing industry.
- Analyzed project performance metrics to identify areas for improvement and optimize workflows.
- Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
- Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Led development of project plans, achieving milestones through strategic planning and organization.
CONSTRUCTION INTERN
Southeast Electrical
College Park, Georgia
05.2025 - 01.2026
- Designed custom home renovation plans aligning with client specifications to enhance project outcomes.
- Collaborated with contractors to meet project timelines and uphold quality standards, ensuring successful project completion.
- Installed drywall, framing, insulation, cabinetry, countertops, and trim in residential spaces to create functional interiors.
- Installed fixtures, cabinets, and flooring, contributing to overall project aesthetics and functionality.
- Resolved on-site issues promptly to maintain workflow efficiency during projects.
- Conducted site inspections to identify potential hazards and ensure adherence to safety protocols.
- Supported project management by tracking materials inventory and coordinating deliveries to job sites.
- Implemented improvements in electrical testing procedures, enhancing accuracy of diagnostics.
- Mentored junior interns on equipment operation and safety practices, fostering a collaborative learning environment.
- Led troubleshooting efforts for electrical issues, streamlining resolution processes for increased efficiency.
CREW MEMBER
360 Photo Glam
Tyrone, GA
07.2024 - 06.2025
- Delivered exceptional customer service, positively impacting guest satisfaction.
- Set up and managed photo stations for events, ensuring seamless operation.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with team members to maintain cleanliness and organization of workspace, supporting efficient event execution.
- Operated photography equipment effectively during various events.
- Led team meetings to discuss performance goals and strategies for operational improvements.
- Implemented feedback mechanisms to enhance service quality and improve client satisfaction ratings.
COACH/LEAD MENTOR
Ibeatallinc.
Tyrone, Georgia
05.2023 - 06.2025
- Conducted regular practice sessions, fostering teamwork and enhancing communication among players.
- Analyzed athletes' strengths and weaknesses to tailor coaching strategies effectively.
- Developed individualized training plans for athletes to enhance performance and skills.
- Provided feedback and guidance on technique during training sessions, supporting athletes' continuous improvement.
- Collaborated with staff to organize competitions and events, promoting skill development and engagement.
- Implemented strategic practice plans focusing on specific game scenarios and player roles.
- Mentored junior coaches, fostering professional growth and improving coaching techniques.
- Evaluated player progress through objective assessments, ensuring tailored feedback for improvement.
- Coordinated team logistics for practice schedules, travel arrangements, and event participation.
- Organized workshops on sportsmanship and teamwork, promoting positive athlete behavior off the field.
TEAM LEADER
Chipotle
Peachtree City, Georgia
11.2024 - 05.2025
- Led team in daily operations, achieving consistent service quality and customer satisfaction.
- Trained new staff on food preparation and customer service standards, enhancing team readiness.
- Fostered positive work environment through team-building activities, improving team morale.
- Enforced health and safety regulations to promote workplace compliance.
- Managed inventory levels to support efficient kitchen operations.
- Monitored daily operations to ensure compliance with health and safety regulations.
- Implemented inventory management strategies, reducing waste and optimizing stock levels.
- Fostered a positive work environment through effective communication and conflict resolution techniques.
- Analyzed team performance metrics to identify areas for improvement and drive operational success.
- Coordinated scheduling and labor allocation to meet peak business demands effectively.
Education
ASSOCIATE - CONSTRUCTION MANAGEMENT
Atlanta Technical College
Atlanta, GA05-2027
High School Diploma -
SANDY CREEK HIGH SCHOOL
360 Jenkins Rd, Tyrone, GA 3029005-2025
Skills
- Great work ethic
- Great Customer service
- Inventory management
- Cleanliness standards
- High volume dining
- Safety compliance
- Time management
- Team collaboration
- Problem solving
- Coaching and mentorship
- Professional appearance
- Blueprint reading
- Safe food handling
Certification
PATH TO PRO/ HOME DEPOT - PAINT, DRYWALL, BASIC SKILLS
Timeline
Assistant Project Manager
Hero's Roofing
03.2026 - 05.2026
SERVER
HANNA BROTHERS CAFE
06.2025 - Current
CONSTRUCTION INTERN
Southeast Electrical
05.2025 - 01.2026
TEAM LEADER
Chipotle
11.2024 - 05.2025
CREW MEMBER
360 Photo Glam
07.2024 - 06.2025
COACH/LEAD MENTOR
Ibeatallinc.
05.2023 - 06.2025
High School Diploma -
SANDY CREEK HIGH SCHOOL
ASSOCIATE - CONSTRUCTION MANAGEMENT
Atlanta Technical College
Relevant Experience
- Customer service excellence
- Team leadership
- Construction skills
- Project coordination
- Communication skills
Additional Awards
Employee of the Month, Hanna Brothers, 01/11/2025 - CURRENT