Mark Hinojosa

• Responded quickly to emergency maintenance requests for timely on-call support.
• Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Reviewed technical documentation to complete equipment maintenance and repair.
• Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
• Operated hand tools and power equipment according to company safety procedures.
• Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
• Followed safety procedures to avoid injuries in field.
• Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
• Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
• Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
• Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.

Worked directly with QC & Director of Marketing to achieve Label/Marketing materials.

• Researched and updated all required materials needed for Production.
• Obtained Operator/Maintenance Certifications for both Label & Sheet fed HP Presses .
• Supervision of personnel,Which includes work allocation,Training and problem resolution;Evaluates employee performance.
• Multi-tasked to keep all assigned projects running effectively and efficiently.
• Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
• Proofed all job orders, securing client approval prior to production.
• Operated press to achieve highest print quality and productivity with minimal scrap.
• Researched and updated pricing with all Printing vendors to make sure Dept was receiving best printing materials at the lowest prices.
• Analyzed departmental documents for appropriate distribution and filing.
• Help Implement Color standards for QC in order to eliminate non compliance printing/marketing materials.
• Operate daily HP Label Press/Sheet fed press in order to achieve excellent color and Error Free Production work.
• Helped Sunrider manufacturing with all the print departments relocation from California to Midlothian Texas,which involved having all vendors,HP,AB Graphics, Duplo USA dismantle and reassemble in Texas. I created the workflow floor plan for all machines,worked with contractor's to make sure all power requirements and plumbing were met so that we have a smooth transition into the new facility.

• Successfully managed production activities so all orders were shipped on time.
• Investigated and implement ideas for quality improvement, increased productivity and cost reduction.
• Championed quality initiatives.
• Managed documentation of and training on production procedures and work instructions.
• Maintained and communicated daily productivity and shipment reports for all departments.
• Procured required manufacturing equipment and parts.
• Planned, directed, coordinated and assigned manpower to meet aggressive production schedules.
• Recommended and executed quality improvements for production and product quality.
• Drove daily production activities with effective communication and leadership.
• Directed the manufacturing process and operational efficiency procedures to achieve goal of first run capability.
• Met aggressive production and safety goals while minimizing equipment downtime.
• Oversaw repair and maintenance staff of 20 who cared for equipment, buildings and grounds.
• Maintained up-to-date knowledge and information about technology and plant management best practices.

• Adjusted press during production runs to maintain specific registration and color densities.
• Created project job jackets, including briefs, schedules, reference material, specifications and contractual requirements.
• Checked job information at each press to verify that correct ink was delivered.
• Distributed updated weekly report of project priorities to team members and management.
• Adjusted controls to regulate flow of ink and dampening solution to plate cylinder.
• Maintained register during make-ready and productions processes.
• Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
• Operated press to achieve highest print quality with minimal scrap and high productivity.