Summary
Overview
Work History
Education
Skills
Timeline
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Mark Holland

Chattanooga,TN

Summary

Results-focused Food Service Director with over 40 years of experience in food service and entrepreneurship. Expertise in regulatory compliance (ServeSafe Certification), operational efficiency, and mentoring food-based entrepreneurs. Skilled in leveraging contracts, cost analysis, and strategic planning to drive profitability and growth. Proactive leader passionate about empowering underrepresented communities through innovative programs and mentorship.

Overview

28
28
years of professional experience

Work History

Director of Kitchen Incubator of Chattanooga

Launch Chattanooga
Chattanooga, TN
04.2020 - Current
  • Leadership & Team Building
  • Food Safety (ServeSafe Certified)
  • Budgeting & Financial Management
  • Customer Service Excellence
  • Cost Analysis & Savings
  • Training & Mentorship
  • Event & Program Development
  • Contract Development & Management

Business Owner

Belaire Catering LLC
Chattanooga, TN
03.2005 - 10.2020
  • Owned and managed daily operations of Belaire Catering business, including supervising employees and providing onsite training and continuing education to staff.
  • Managed food preparation, guest interaction, quality control, and customer relations.
  • Set pricing structures according to market analytics and emerging trends.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Maintained up-to-date knowledge of all statutory requirements and regulations.

District Manager

D.Q.HSX INC
Chattanooga, TN
09.1996 - 02.2005
  • Mentored team members by demonstrating best practices for sales and customer service.
  • Evaluated budget plans and current costs to project trends and recommend updates.
  • Collaborated with General Managers to improve performance and grow sales.
  • Returned stores to profitability by reviewing operations, implementing improvements, restructuring frameworks, hiring talented staff and enhancing training programs.
  • Achieved annual sales volume in excess of $2 million by motivating all levels of employees to continuously exceed objectives.
  • Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
  • Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports.
  • Enforced security policies and procedures to protect company assets from theft, loss or damage.
  • Oversaw financial management activities, including budget management, accounting and payroll.

Education

Business Administration

Chattanooga State Community College
Chattanooga, TN

Accounting

University of Chattanooga
Chattanooga, TN

Skills

  • Friendly, positive attitude
  • Customer service
  • Analytical
  • Budgeting skills
  • Revenue generation
  • Team building and motivation
  • Issue and conflict resolution
  • Training and coaching
  • Financial administration
  • Purchasing and planning
  • Safety protocol
  • Cost analysis and savings
  • Contract development and management

Timeline

Director of Kitchen Incubator of Chattanooga

Launch Chattanooga
04.2020 - Current

Business Owner

Belaire Catering LLC
03.2005 - 10.2020

District Manager

D.Q.HSX INC
09.1996 - 02.2005

Business Administration

Chattanooga State Community College

Accounting

University of Chattanooga

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Mark Holland