Mark Hooker
Albion,NE
Summary
Dynamic Operations Supervisor at AGI-Sentinel Buildings with a proven track record in enhancing productivity and compliance management. Expert in logistics coordination and employee development, I successfully reduced turnover and improved customer satisfaction through effective team training and quality assurance initiatives. Committed to driving operational excellence and fostering a culture of continuous improvement.
Diligent with solid background in overseeing daily operations and ensuring process efficiency. Proven track record of optimizing workflows and enhancing team performance to achieve company objectives. Demonstrated leadership in managing cross-functional teams and implementing strategic improvements.
Experienced with operational oversight, including process improvement and team leadership. Utilizes strategic planning to streamline operations and boost productivity. Track record of fostering team collaboration and maintaining high standards of performance.
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Operations Supervisor
AGI-Sentinel Buildings
08.2008 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
- Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
- Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
- Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
- Increased production output by optimizing equipment usage and scheduling preventive maintenance programs.
- Achieved cost savings through diligent budget management and negotiation with vendors on pricing and contracts.
- Ensured compliance with industry regulations and standards, maintaining company's reputation and avoiding penalties.
- Fostered culture of continuous improvement, leading to enhanced operational workflows and staff satisfaction.
- Collaborated with sales team to align operational capabilities with customer expectations, boosting client satisfaction.
- Streamlined operational procedures, significantly reducing process inefficiencies and downtime.
- Led cross-functional teams to improve project execution, enhancing overall operational efficiency.
- Reduced waste and optimized resource allocation with revamped inventory control system.
- Improved safety standards by conducting regular audits and training sessions, resulting in fewer workplace accidents.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Interceded between employees during arguments and diffused tense situations.
Service Manager
Sullivan Motor Company
04.2006 - 08.2008
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
- Streamlined warranty claim processes, enhancing customer satisfaction by ensuring timely resolution of service issues.
- Optimized inventory management, reducing excess stock and improving parts availability for service tasks.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Assistant Parts Manager
Sullivan Motors
12.2000 - 04.2006
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Ordered parts for customers, repair shops and the Service department for use in Automotive and Truck equipment.
- Conducted periodic analysis of current spare parts rooms and service van inventory levels to determine needed parts.
- Coordinated with other departments to ensure seamless interdepartmental communication and collaboration on shared objectives.
- Supported Parts Manager in budget planning and monitoring, ensuring financial targets were met while maintaining high-quality service standards.
- Provided exceptional customer service, addressing concerns or issues promptly to ensure customer satisfaction remained at a high level.
- Maintained an organized workspace, optimizing workflow for increased efficiency in handling part orders and inquiries.
- Oversaw the implementation of a new electronic parts catalog system, streamlining the ordering process and increasing accuracy in part identification.
- Enhanced customer satisfaction by providing accurate and timely information on parts availability and pricing.
- Streamlined parts inventory management through diligent tracking and recordkeeping.
- Managed warranty returns effectively, liaising with manufacturers to ensure prompt processing of claims without excessive delays for customers or the dealership.
- Collaborated with service technicians to ensure proper parts allocation for repairs, reducing downtime for customers'' vehicles.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
Automotive Technician
Dean's Auto Repair
10.1998 - 04.2000
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Performed safety and emissions inspections.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Completed customer orders and warranty services according to manufacturer specifications.
- Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.
- Delivered detailed explanations of repair processes, increasing customer trust and satisfaction.
Education
Automotive Technology
Northeast Community College
Norfolk, NE05-1999
Skills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Team Training
- Safety oversight
- Employee development
- Logistics oversight
- Inventory coordination
- Workflow optimization
- Production
- Compliance management
- Quality assurance
- Project planning
- Cycle counting
- Logistics coordination
- Root-cause analysis
- Risk management
- Scheduling coordination
- MRP and ERP systems
- Operational planning
- Incident reporting
Accomplishments
- Supervised team of twenty-four staff members.
- Safety oriented. Assisted with overseeing the day to day safety operations.
- Improved processes to reduce warranties and improve customer satisfaction.
- Implemented processes to improve efficiencies and productivity.
- Part of a team that achieved record EBITA.
- Improved attendance through coaching and accountability.
- Assisted with developing and implementing an accountability system to uphold performance excellence.
Certification
- Certified in OSHA 10.
- Certified in D1.1 and D1.3 GMAW welding
- Certified Forklift Operator.
- Certified Overhead Crane Operator.
- Member of the AGI-Sentinel First Response Team.
Languages
English
Native or Bilingual
Timeline
Operations Supervisor
AGI-Sentinel Buildings
08.2008 - Current
Service Manager
Sullivan Motor Company
04.2006 - 08.2008
Assistant Parts Manager
Sullivan Motors
12.2000 - 04.2006
Automotive Technician
Dean's Auto Repair
10.1998 - 04.2000
Automotive Technology
Northeast Community College
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