Mark House
Louisville,KY
Summary
Dynamic Parts Counter Sales Person with a proven track record at Sid Harvey's, excelling in customer relationship building and product knowledge. Expert in parts identification and cash handling, I consistently improved customer satisfaction through effective problem-solving and suggestive selling techniques, ensuring timely order fulfillment and enhancing overall service efficiency.
Overview
53
53
years of professional experience
Work History
Parts Counter Sales Person
Progress Supply
Louisville, KY
04.2023 - Current
- Assisted customers in identifying and selecting parts based on specifications and needs.
- Managed inventory levels to ensure availability of critical components for timely order fulfillment.
- Processed sales transactions efficiently using point-of-sale systems to enhance customer service experience.
- Communicated with suppliers to obtain accurate pricing and availability information, optimizing order accuracy.
Technical Support Representative
SWH Supply
Louisville, KY
02.1993 - 02.2023
- Resolved technical issues through effective troubleshooting and problem-solving techniques.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Counter Sales and Store Manager
Sid Harvey's
Louisville, KY
07.1976 - 02.1993
- Operated cash register, ensuring accurate transactions and customer satisfaction.
- Managed inventory levels, restocking items efficiently to maintain product availability.
- Assisted in training new staff on operational procedures and customer service standards.
- Resolved customer inquiries and complaints promptly, enhancing overall shopping experience.
- Collaborated with team members to streamline workflow and improve service efficiency.
- Maintained cleanliness and organization of work area, promoting a safe environment for customers and staff.
- Implemented best practices for product displays, increasing visibility and encouraging sales.
- Monitored daily sales reports to identify trends and adjust strategies accordingly for better performance.
- Operated register efficiently, reducing wait times and improving customer experience.
- Prepared store for opening or closing procedures, ensuring all tasks were completed thoroughly and on time.
- Recommended products that met customer needs, emphasizing quality and usefulness.
- Collaborated with team members to streamline processes and enhance overall efficiency.
- Maintained stock and replenished workstation products.
- Performed arithmetic functions handling cash, close checks and balance register.
- Managed high volumes of incoming calls while maintaining attention to detail at the counter during busy periods.
- Acquired product knowledge and proposed changes to current products and new product concepts.
- Recommended additional items to customers before completing orders and advising patrons of monetary totals.
- Managed cash transactions for accurate accounting and minimized discrepancies.
- Stayed up-to-date on current promotions and specials, effectively communicating them to customers for increased sales.
- Adapted to various counting environments, showcasing flexibility and versatility.
- Improved store operations with meticulous attention to detail during inventory audits.
- Continuously sought feedback to improve counting skills and techniques.
- Shared best practices with colleagues to enhance overall counting accuracy.
Warehouse and Counter Sales
SWH Supply
Louisville, KY
10.1972 - 07.1976
- Trained new team members on operational procedures and customer service standards.
- Processed customer orders efficiently to ensure timely fulfillment and satisfaction.
- Assisted in developing streamlined processes, reducing order processing times significantly.
- Provided exceptional customer support, addressing inquiries and resolving concerns promptly.
- Warmly welcomed customers upon approaching counter and placing orders.
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Provided expert product knowledge to assist customers in making informed decisions about their purchases.
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
- Mentored new team members on best practices for exceptional counter service, promoting a culture of continuous improvement.
- Coordinated special orders or requests from customers, ensuring timely delivery of desired products or services.
- Professionally answered telephones and responded to customer inquiries.
- Contributed to inventory management, accurately tracking stock levels and ensuring availability of popular items.
Education
High School Diploma -
Saint Xavier High School
Louisville, KYNo Degree -
Bellarmine College
Louisville, KYSkills
- Customer relationship building
- Goal-oriented mindset
- Strong negotiation
- Product knowledge expertise
- Industry awareness
- Sales techniques mastery
- Problem-solving skills
- Customer service
- Ordering parts
- Parts identification
- Cash handling experience
- Improving customer satisfaction
- Clean driving record
- Verbal and written communication
- Team collaboration
- Cycle counting
- Suggestive selling
- Customer education
- Replacement parts identification
- Parts documentation
- Stock number and pricing data
- Parts recommendation
Timeline
Parts Counter Sales Person
Progress Supply
04.2023 - Current
Technical Support Representative
SWH Supply
02.1993 - 02.2023
Counter Sales and Store Manager
Sid Harvey's
07.1976 - 02.1993
Warehouse and Counter Sales
SWH Supply
10.1972 - 07.1976
High School Diploma -
Saint Xavier High School
No Degree -
Bellarmine College