Mark House
Louisville,KY
Summary
Dynamic Parts Counter Sales Person with a proven track record at Sid Harvey's, excelling in customer relationship building and product knowledge. Expert in parts identification and cash handling, I consistently improved customer satisfaction through effective problem-solving and suggestive selling techniques, ensuring timely order fulfillment and enhancing overall service efficiency.
Overview
53
53
years of professional experience
Work History
Parts Counter Sales Person
Progress Supply
04.2023 - Current
- Assisted customers in identifying and selecting parts based on specifications and needs.
- Managed inventory levels to ensure availability of critical components for timely order fulfillment.
- Processed sales transactions efficiently using point-of-sale systems to enhance customer service experience.
- Communicated with suppliers to obtain accurate pricing and availability information, optimizing order accuracy.
Technical Support Representative
SWH Supply
02.1993 - 02.2023
- Resolved technical issues through effective troubleshooting and problem-solving techniques.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Counter Sales and Store Manager
Sid Harvey's
07.1976 - 02.1993
- Operated cash register, ensuring accurate transactions and customer satisfaction.
- Managed inventory levels, restocking items efficiently to maintain product availability.
- Assisted in training new staff on operational procedures and customer service standards.
- Resolved customer inquiries and complaints promptly, enhancing overall shopping experience.
- Collaborated with team members to streamline workflow and improve service efficiency.
- Maintained cleanliness and organization of work area, promoting a safe environment for customers and staff.
- Implemented best practices for product displays, increasing visibility and encouraging sales.
- Monitored daily sales reports to identify trends and adjust strategies accordingly for better performance.
- Operated register efficiently, reducing wait times and improving customer experience.
- Prepared store for opening or closing procedures, ensuring all tasks were completed thoroughly and on time.
- Recommended products that met customer needs, emphasizing quality and usefulness.
- Collaborated with team members to streamline processes and enhance overall efficiency.
- Maintained stock and replenished workstation products.
- Performed arithmetic functions handling cash, close checks and balance register.
- Managed high volumes of incoming calls while maintaining attention to detail at the counter during busy periods.
- Acquired product knowledge and proposed changes to current products and new product concepts.
- Recommended additional items to customers before completing orders and advising patrons of monetary totals.
- Managed cash transactions for accurate accounting and minimized discrepancies.
- Stayed up-to-date on current promotions and specials, effectively communicating them to customers for increased sales.
- Adapted to various counting environments, showcasing flexibility and versatility.
- Improved store operations with meticulous attention to detail during inventory audits.
- Continuously sought feedback to improve counting skills and techniques.
- Shared best practices with colleagues to enhance overall counting accuracy.
Warehouse and Counter Sales
SWH Supply
10.1972 - 07.1976
- Trained new team members on operational procedures and customer service standards.
- Processed customer orders efficiently to ensure timely fulfillment and satisfaction.
- Assisted in developing streamlined processes, reducing order processing times significantly.
- Provided exceptional customer support, addressing inquiries and resolving concerns promptly.
- Warmly welcomed customers upon approaching counter and placing orders.
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Provided expert product knowledge to assist customers in making informed decisions about their purchases.
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
- Mentored new team members on best practices for exceptional counter service, promoting a culture of continuous improvement.
- Coordinated special orders or requests from customers, ensuring timely delivery of desired products or services.
- Professionally answered telephones and responded to customer inquiries.
- Contributed to inventory management, accurately tracking stock levels and ensuring availability of popular items.
Education
High School Diploma -
Saint Xavier High School
Louisville, KYNo Degree -
Bellarmine College
Louisville, KYSkills
- Customer relationship building
- Goal-oriented mindset
- Strong negotiation
- Product knowledge expertise
- Industry awareness
- Sales techniques mastery
- Problem-solving skills
- Customer service
- Ordering parts
- Parts identification
- Cash handling experience
- Improving customer satisfaction
- Clean driving record
- Verbal and written communication
- Team collaboration
- Cycle counting
- Suggestive selling
- Customer education
- Replacement parts identification
- Parts documentation
- Stock number and pricing data
- Parts recommendation
Timeline
Parts Counter Sales Person
Progress Supply
04.2023 - Current
Technical Support Representative
SWH Supply
02.1993 - 02.2023
Counter Sales and Store Manager
Sid Harvey's
07.1976 - 02.1993
Warehouse and Counter Sales
SWH Supply
10.1972 - 07.1976
High School Diploma -
Saint Xavier High School
No Degree -
Bellarmine College
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