Summary
Overview
Work History
Skills
Timeline
Generic

Mark Houser

Hemet,California

Summary

Retail Management with 30 years of experience. With good skills that would be an excellent part of your team. I am very detail oriented with a sense of urgency. Knowledgeable Pest Control Technician promoting dynamic service to customers. Educated in all precautionary measures and latest trends in controlling infestations. Known for punctuality, resourcefulness and best-in-class service.

Overview

37
37
years of professional experience

Work History

Walmart Overnight Manager

Walmart
San Jacinto, CA
11.2023 - Current
  • Managed and supervised the night shift staff, ensuring they were following company policies and procedures.
  • Manager approximately 35 associates on a nightly basis. Ensure the store is stocked and ready for the next day business.
  • Hold associates to company guidelines, policies and procedures.
  • Check incoming fright and on hand issues.
  • Check for meal violations and attendance issues.

Certified Pest Control Technician

Terminix International
Murrieta, CA
11.2018 - 11.2023
  • Perform routine pest control treatments on residential and commercial properties.
  • Conduct inspections to identify pest infestations and determine appropriate treatment plan.
  • Mix, measure, and apply pesticides according to label instructions and safety regulations.
  • Keep accurate records of service visits, materials used, and customer feedback.
  • Advise customers on preventive measures to reduce future pest problems.
  • Monitor traps for rodents and other pests as needed.

Assistant Manager

WalMart
Hemet, California
11.2013 - 08.2018
  • Salaried Assistant Manager over the overnight team
  • My role was to make sure that the freight was worked and the store was ready for the next day's business
  • I was in charge of hiring and terminations, evaluations
  • I also had to make sure that the team was on task and was going to finish on time
  • Time management is a big part of the completion
  • My job was to make sure the right associates were in the right spot every night
  • I was in charge of 35 associates that were on my team.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.

Store Manager

Family Dollar
Picayune, Ms
02.2013 - 11.2013
  • Salaried Assistant store manager over the entire store
  • I am responsible for controlling shrink, including cash management
  • I am responsible for making sure the area i am over is instock, clean and ready for our customers
  • I am incharge of evaluations over the front end associates, office associates, claims associates and receiving associates
  • I am also responsible for making sure these areas are staffed with the right associates
  • I am also responsible for hiring and terminations if needed in these areas
  • As a salaried assistant my areas that I have been in charge of have been.
  • Fresh Assistant, I have a food handlers card that is current
  • Consumables Homelines Apparel Hardlines Overnight

Shift Manager

CVS Pharmacy
Bogalusa, La
01.2010 - 02.2013
  • I was incharge of everything that goes with manageing a store
  • Hire and terminating, shrink control, inventory, ordering and cash handling
  • I needed to make sure that the store was instock for the customers
  • I was incharge of making sure the right things were featured and my staff were friendly so the customers would come back
  • Along with running my own store, I traveled for the district manager all over southern Mississippi
  • I would assist new store managers with preping for inventory and understanding their paperwork.

Assistant Store Manager

Walmart
Picayune, MS
11.2004 - 01.2010
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.

Department Manager

Albertsons Grocery
Lake Elsinore, CA
03.1988 - 10.2001
  • Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
  • Developed strategies to improve customer service and increase sales by 10% within 6 months.
  • Ensured compliance with all safety regulations in the workplace.
  • Conducted regular performance reviews to monitor progress of individual employees.
  • Resolved customer complaints promptly and professionally in order to maintain good relationships with customers.
  • Created monthly schedules for staff members to ensure adequate coverage during peak hours.

Skills

  • P&L Knowledge
  • Managing over 100 associates
  • Leadership
  • Inventory Management
  • Time Management
  • Conflict Resolution
  • Shrink Control
  • Excellent Customer Service
  • Cash Handling
  • Detail Oriented
  • Pest Removal
  • Service Sales
  • Appointment Scheduling
  • Clean Driving Record
  • Safety Protocols
  • Property and Facility Inspections

Timeline

Walmart Overnight Manager

Walmart
11.2023 - Current

Certified Pest Control Technician

Terminix International
11.2018 - 11.2023

Assistant Manager

WalMart
11.2013 - 08.2018

Store Manager

Family Dollar
02.2013 - 11.2013

Shift Manager

CVS Pharmacy
01.2010 - 02.2013

Assistant Store Manager

Walmart
11.2004 - 01.2010

Department Manager

Albertsons Grocery
03.1988 - 10.2001

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Mark Houser