Mark L. Huddleston
Concord
Summary
- Customer service professional with 27 years of experience in management and training. Expertise in risk assessment and client/vendor relationship management. Proven ability to lead cross-functional teams in high-volume financial settings, specializing in credit and collections. Holds Series 6 & 63 licenses and OSHA General Industry Safety and Health certification.
Overview
27
27
years of professional experience
Work History
Slot Technician
Graton Resort & Casino
Rohnert Park
10.2023 - Current
- Primary Function: To be responsible for the maintenance and repair of all gaming devices, including gaming machines, cash dispensers, and associated equipment.
- Utility Slot Techs remove and relocate slot machines as needed and maintain an up-to-date file on all slot machines in service and work completed on them.
- Responsible for redefining hospitality at Graton Resort & Casino while living, supporting, and promoting Graton Resort & Casino’s core values and culture.
- I was involved in all aspects of machine conversions and relocations, including, but not limited to, paperwork, changing glass, chip burning, stringing power cords on machine banks with multiple machines, and installing machine signage.
- Effectively coordinated communication and compliance between the different governing bodies within the casino (Security, maintenance, cashiers, card dealers, janitorial, engineering, other slot techs, and internal and external vendors).
- I am a Certified OSHA safety representative. I am well-versed in OSHA safety codes and standards regarding chemicals and electrical equipment used within the slot department and the entire casino.
- Conducted coordinated cross-department communication on a day-to-day basis. I collaborated closely with external and internal patrons, including facility operations, guests, business executives, and VIP executives within the Graton organization.
- I have the ability to move up to 50 pounds using a hand truck with or without assistance.
- I have the ability to drive a truck.
- Ability to transmit and communicate clearly on department radios.
- I have the physical and mental dexterity necessary to operate small and large hand tools.
Financial Service Representative
Primerica Financial Services
Concord
11.2010 - 08.2025
- Primary Function: Assisted in training 'numerous' recruits in the Northern California regional office, in conjunction with the Regional Vice President.
- In charge of coordinating many district activities with all entities.
- Successfully recommended development of sales process blueprint for all sales and financial portfolios.
- I received many thank-you letters from my clients.
- Obtained Life & Health CA Licenses - 2010
- Obtained my California Series 6 & 63 financial licenses – 2014
Security Officer
Graton Resort & Casino
Rohnert Park
06.2023 - 10.2023
- Primary Function: Performed security and customer service duties at Graton Resort & Casino.
- Established and maintained security relationships with all casino department personnel and visiting guests.
- Established effective coordination of communication and compliance between the different governing bodies within the casino. (Security, maintenance, cashiers, card dealers, janitorial, engineering, slot techs, and internal and external vendors).
- Ensured the security and safety of all casino employees, tenants, executive management, and guests.
- Sustained client and patron retention.
- Conducted coordinated cross-department communication on a day-to-day basis.
- Closely collaborated with external and internal patrons, including facility operations, guests, business executives, as well as VIP executives within the Graton organization.
Manager of Google Security/Supervisor of Uber Security/ Reception Officer at Meta
Securitas Security Inc.
Sausalito
08.2018 - 06.2023
- Primary Function: Performed security management duties at the Google and Uber Campuses in San Francisco, CA.
- Established and maintained security relationships with quad security organizations. (AlliedUniversal, Redwood, Surefox, and Google internal security)
- Established effective coordination of communication and compliance between the different governing bodies within the facility. (Security, maintenance, janitorial, engineering, and internal and external vendors).
- Developed, coordinated, and employed intricate platforms to ensure the security and safety of all facility employees, tenants, executive management, clients, and guests.
- Planned emergency vigilance and coordinated cross-department management communication to ensure all phases of the event and building procedures are within organizational, state, and federal compliance.
- Closely collaborate between external and internal stakeholders, including facility operations, guests, business executives, as well as VIP executives within the Google organization.
- Managed and maintained employee identification and access control systems.
- Developed and implemented programs that ensured the safety and security of all SFO Google guests, employees, performers, public officials, executive management, and other clients.
- Manage compliant state radio communications, access control system, and emergency response system.
- Oversee purchasing and ordering security-related merchandise.
- Available on-call 24/7, based on complex events and activities.
- Oversee the security department’s annual budget, staffing, training, equipment, and any other unforeseen events that may occur during the annual cycle.
- Produced Google campus post orders and SOPs for management and personnel.
- Directed and managed 7 supervisors and 61 officers on a weekly basis at the Google Campus.
- Supervised and managed 7 individual sites on a weekly basis at the Uber Campus.
Manager of Security
G4S Secure Solutions (USA) Inc.
San Francisco
11.2017 - 08.2018
- Primary Function: Performed security management duties at the Lake Merritt Tower site in San Francisco, CA.
- Established and maintained close relationships with the City of San Francisco, the state, and government security organizations. (SFPD, SFFD, FBI)
- Oversaw internal and external security for the Golden State Warriors, Mortenson & Clark Construction, and Cisco Systems at the 500 Terry A Francois Blvd location.
- Established effective coordination of communication and compliance between the different governing bodies within the facility. (Security, maintenance, janitorial, parking, engineering, and internal and external vendors).
- Developed, coordinated, and employed intricate platforms to ensure the security and safety of all facility employees, tenants, executive management, clients, and guests.
- Planned emergency vigilance along with coordinated cross-department management communication to ensure all phases of event and building procedures are within organizational, state, and federal compliance.
- Closely collaborate between external and internal stakeholders, including facility operations, guests, business executives, as well as the Golden State Warriors retail and office tenants.
- Managed and maintained employee identification and access control systems.
- Developed and implemented programs that ensured the safety and security of all facility tenants, guests, employees, performers, public officials, executive management, and other clients.
- Manage compliant state-of-the-art CCTV, radio communications, access control systems, and emergency response systems.
- Oversee purchasing and ordering security-related merchandise.
- Available on-call 24/7, based on complex events and activities.
- Oversaw the security department’s annual budget, staffing, training, equipment, and any other unforeseen events that may occur during the annual cycle.
Director of Security/Assistant Property Manager
AlliedUniversal Protection Service
Oakland
07.2016 - 08.2017
- Primary Function: Performed security and executive management duties at the Lake Merritt Tower site in Oakland, CA.
- To protect all Lake Merritt Tower personnel and vendors thereof.
- Directed and managed top accomplished Security Professionals at the location.
- Conducted external and internal security investigations.
- Oversaw maintenance department, parking facility operations, and vetted and evaluated all vendors utilized at the Lake Merritt Tower facility.
- To see that the entire Lake Merritt Tower site was protected and secure.
- Trained fellow officers in administrative operations.
- Managed and maintained employee identification and access control systems.
- In charge of Lake Merritt Tower exterior and interior security and customer relations. Worked closely with property management and chief engineers.
- Worked in building security in the financial district of Oakland, CA. Conducted internal and external patrols along with stairwell patrols.
- Heavy client and vendor interaction. High customer service base position.
- Experience in incident report generation and escalation, along with shift scheduling.
- Worked closely with the FBI and Secret Service when high-ranking political figures would occupy the facility during CNA political functions and events.
- Developed and implemented programs that ensured the safety and security of all Lake Merritt Tower guests, employees, performers, public officials, executive management, and other clients.
- Implemented a state-of-the-art High-Definition camera system throughout the facility.
Registered Premier Banker II
Wells Fargo Bank
Pleasant Hill
09.2015 - 07.2016
- Primary Function: Assisting consumer, business, and investment customers to retain the products and services needed to make them profitable and successful.
- Helped create financial game plans for all customers who showed interest.
- Found financial solutions to customers’ complex situations.
- Hold Life, Health, & Annuity licenses, along with series 6, & 63, security licenses.
- Hold Series 6, & 63 securities licenses. FINRA (CRD) #6227267.
- Instruct financial-credit workshops at local businesses and colleges.
- Nationwide Mortgage Licensing System Registry (NMLS) # 1036647.
Manager/Trainer
Allied Universal Protection Service
San Francisco
11.2013 - 09.2015
- Primary Function: Performed 650 & 699 rover duties and assisted in training new security guards in the rover position at the Zynga site in San Francisco, CA.
- To protect all Zynga personnel and vendors thereof.
- To see that the entire Zynga site was protected and secure.
- Was trained in GSOC operations.
- Was trained for the security reception position as well as roving and loading dock positions.
- In charge of Japanese Consulate exterior floor security and customer relations. Worked closely with internal consulate diplomat security officials.
- Worked in building security in the financial district of San Francisco. Conducted internal and external patrols along with stairwell patrols.
- Heavy client and vendor interaction. High customer service base position.
- Was in charge of Arming and disarming building alarms.
- Was also in charge of bringing buildings on & offline with contracted alarm companies.
- Submitted work-order reports to building management and the building engineers regarding maintenance and electrical issues that would arise periodically from time to time.
Customer Relationship Manager/Loan Processor/Account Manager
Bank of America
Concord
02.2012 - 08.2013
- Primary Function: To help borrowers prepare and submit modifications, refinances, and documentation.
- Focused on document validation and responsible for obtaining necessary vital information for mortgage loan modifications and Refinances.
- Worked closely with the foreclosure, short sales, deed-in-lieu, and bankruptcy departments.
- Methodically presented the terms of the options to customers.
- Resolved title issues pertaining to vesting issues and judgment/mechanical liens.
- Collected on delinquent mortgage loans.
- Accounts Receivable Duties.
- Heavy phone interaction with customers and associate vendors. (Call Center)
- Conducted and resolved mortgage fraud investigations when discovered.
- QM-CA/SAP top performer at the Concord CA site in 2012 & 2013.
- Hold life, health, & annuity licenses, along with series 6, & 63, security licenses.
- Nationwide Mortgage Licensing System Registry (NMLS) 1036647.
Credit & Collection Analyst
San Francisco Federal Credit Union
San Francisco
08.1998 - 05.2011
- Primary Function: To perform necessary assignments in support of the collection of past due accounts regarding auto loans, real estate mortgages, consumer loans, and credit card research.
- Informed consumers of their rights and options when dealing with bankruptcy and foreclosure issues.
- Demonstrated ability to meet/exceed established performance metrics.
- Prepared lawsuits for litigation proceedings.
- Worked closely with the Card Services Department regarding delinquent and fraudulent credit card claims.
- Knowledgeable about the organization, products, and services to ensure compliance with federal laws and company guidelines that minimize loan losses and legal concerns.
- Worked with consumers, attorneys, and appraisers when determining real estate market value on foreclosed or defaulted loans.
- Demonstrated past success as a loss mitigation negotiator as well as a late-stage collector.
- Heavy phone interaction with customers and associate vendors.
- Conducting and resolving fraud investigations on credit card, deposit, and mortgage accounts.
- Ability to collect on distressed loans and close transactions.
- Prepared lawsuits and proof of claims reports.
- Reported elder financial abuse cases to State Adult Protective Services Agencies when discovered.
- Worked closely with the Card Services Department regarding delinquent and fraudulent credit card claims.
Education
Slot Technician Certified - Engineering Mechanics
Graton Resort & Casino
288 Golf Course Dr W, Rohnert Park, CA 9492803.2025
30-Hour OSHA Outreach Certificate - Occupational Health and Safety
University of South Florida
4202 E Fowler Ave, Tampa FL 3362009.2022
Security & Police Sciences Diploma - Physical Security
Stratford Career Institute
1 Champlain Commons Unit #3, P.O. Box 1560 Saint05.2017
Variable Contracts Licensed - Financial Services
State of California
1315 10th St. Sacramento, CA 9581411.2015
Financial Securities 6 & 63 Licensed - Financial Services
FINRA
1700 K Street. NW, Washington, DC 2000607.2014
Life Licensed - Financial Services
State of California
1315 10th St, Sacramento CA 9581405.2011
Ph.D. - Counseling
Christian Leadership University
3792 Broadway St. Cheektowaga, NY 1422706-2009
Child Psychology Diploma - Counseling Psychology
Stratford Career Institute
1 Champlain Commons Unit 3, Saint Albans, VT 0547810.2008
Psychology/Counseling master’s degree - Psychology
Ray of Hope College
P.O. Box 1027, Hughson CA 9532607.2007
Psychology/Social Work Diploma - Psychology
Stratford Career Institute
1 Champlain Commons #3 Saint Albans, VT 05478Skills
Training and development
- Management and leadership
- Interpersonal communication
- Financial consulting
- Professional demeanor
- Strong work ethic
- Self-motivation
- Analytical skills
- Organizational skills
- Reliable transportation
- Technical repair expertise
- Hand tool proficiency
- Maintenance and repair
- Software configuration
- Service request management
- Machine maintenance and inspection
- Diagnostic skills
- Gaming regulations knowledge
- Electrical troubleshooting
- Hardware installation skills
- Slot machine operation expertise
- Computer literacy and support
- Customer engagement strategies
- Regulatory compliance knowledge
- Documentation and reporting skills
- Customer retention strategies
- Complaint resolution techniques
- Gaming equipment maintenance and repair
- Equipment troubleshooting expertise
- Administration and management skills
- Money handling proficiency
- Team collaboration skills
- Flexible scheduling availability
- Guest services management expertise
- Clerical support functions
Systems Skills
- Proficient in Microsoft Excel, Word, PowerPoint, Outlook, Web-Navigation, Ccure Systems, Security Desk, Badger, Wiki, Home Base, FSP, Ultra Data, I Portal, Stewart, Urban, LAMP.
- Home Saver, CRM Tool, Fraud Detector, VLF Imaging system, Edge, Status Mart, Lexus.
Formal Training
- Risk/Fraud Management training, San Francisco, California
- Ethics Training, Suisun City, California
- Customer Service Strategies and Management Training, Waterford, Michigan
- Communication Skills Training, San Francisco, California
- Team & Organizational Building Techniques Training, Las Vegas, Nevada
- U.S. Navy Vet – Honorable Discharge
- Guard Card, 1835993, Active
- Permit For Exposed Firearm, FQ 352899, Non-Active
- Firearms Training, Oakland, California
- Power to Arrest Training, Oakland, California
- Weapons of Mass Destruction Training, Oakland, California
- Terrorism Awareness Training, Oakland, California
- Crowd Management Training, San Francisco, California
- Entertainment Venue Management Training, Oakland, California
Affiliations
- Dynamic Motivational Speaker
- Author of 10 Self-Help books
- Producer of Self-Help DVDs/CDs
Accomplishments
- I have spoken to audiences all over the world: China, Malaysia, Indonesia, Philippines, Mexico, Donminican Republic, Spain, to name a few.
Timeline
Slot Technician
Graton Resort & Casino
10.2023 - Current
Security Officer
Graton Resort & Casino
06.2023 - 10.2023
Manager of Google Security/Supervisor of Uber Security/ Reception Officer at Meta
Securitas Security Inc.
08.2018 - 06.2023
Manager of Security
G4S Secure Solutions (USA) Inc.
11.2017 - 08.2018
Director of Security/Assistant Property Manager
AlliedUniversal Protection Service
07.2016 - 08.2017
Registered Premier Banker II
Wells Fargo Bank
09.2015 - 07.2016
Manager/Trainer
Allied Universal Protection Service
11.2013 - 09.2015
Customer Relationship Manager/Loan Processor/Account Manager
Bank of America
02.2012 - 08.2013
Financial Service Representative
Primerica Financial Services
11.2010 - 08.2025
Credit & Collection Analyst
San Francisco Federal Credit Union
08.1998 - 05.2011
Slot Technician Certified - Engineering Mechanics
Graton Resort & Casino
30-Hour OSHA Outreach Certificate - Occupational Health and Safety
University of South Florida
Security & Police Sciences Diploma - Physical Security
Stratford Career Institute
Variable Contracts Licensed - Financial Services
State of California
Financial Securities 6 & 63 Licensed - Financial Services
FINRA
Life Licensed - Financial Services
State of California
Ph.D. - Counseling
Christian Leadership University
Child Psychology Diploma - Counseling Psychology
Stratford Career Institute
Psychology/Counseling master’s degree - Psychology
Ray of Hope College
Psychology/Social Work Diploma - Psychology
Stratford Career Institute
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