Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Mark Huelsmann

Naples,United States

Summary

Dynamic Account Relationship Manager with a proven track record at Dun & Bradstreet, excelling in key account growth and strategic planning. Skilled in negotiation and relationship building, I consistently drive customer satisfaction and exceed sales quotas through tailored solutions and effective communication. Committed to fostering long-term partnerships and delivering exceptional results.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Account Relationship Manager

Dun & Bradstreet
07.2021 - Current
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Conducted regular meetings with clients to review progress and discuss future goals.
  • Addressed customer questions and concerns regarding products and services.
  • Prepared presentations for potential clients outlining services offered by the company.
  • Negotiated contracts with vendors or suppliers related to accounts management.
  • Established strong relationships with clients through regular, personalized communication.

Account Director

Comcast Business
06.2020 - 07.2021
  • Maintained an up-to-date knowledge of industry trends and emerging technologies related to digital media platforms.
  • Negotiated contracts and fees with media professionals to secure pricing.
  • Offered knowledgeable customer support by staying up-to-date on company products and services.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.

Key Account Manager

Comcast Business
04.2015 - 06.2020
  • Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
  • Collaborated with sales team members to develop solutions tailored to customer needs.
  • Replenished and arranged items to maintain appearance.

Business Account Executive

Comcast Business
02.2014 - 04.2015
  • Used CRM database to track referral and appointment data.
  • Presented product demonstrations to prospective customers, highlighting key features and benefits.
  • Generated leads by networking at trade shows, conferences, and other events.
  • Created customized presentations tailored to the individual needs of each client.

Account Manager

Oracle
01.2013 - 01.2014
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Worked with cross-functional teams to achieve goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Generated leads with successful prospect cold calling and skilled use of persuasive communication skills.
  • Conducted research of prospective clients in order to identify decision makers and contact them directly.

SMB Account Manager

Dun & Bradstreet
01.2011 - 01.2013
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Cross-sold additional products and services to purchasing customers.
  • Closed new customers per month by effectively articulating value propositions to senior business leaders.
  • Provided accurate and detailed quotes for customers to maintain customer satisfaction.

Account Manager

Linkage, a SHRM Company
01.2010 - 01.2011
  • Negotiated prices, terms, and conditions with clients while meeting company objectives.
  • Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
  • Closed new customers per month by effectively articulating value propositions to senior business leaders.
  • Scheduled and attended weekly appointments with clients.

Internet Marketing Advisor

ClickFuelSA
01.2009 - 01.2010
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Identified needs of customers promptly and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked with cross-functional teams to achieve goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Investment Specialist

Fidelity Investments
01.2004 - 01.2008
  • Participated in industry conferences to stay up-to-date on trends in the field of retirement planning.
  • Facilitated rollovers from old employer sponsored plans into new ones for retiring employees.
  • Analyzed financial information obtained from clients to determine strategies for meeting clients' financial objectives.
  • Provided comprehensive advice on retirement planning strategies, including Social Security benefits and 401s.
  • Informed clients about tax benefits, government rebates or other financial benefits to save clients money.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Bachelor's Degree - Business Administration and Management

Southern New Hampshire University
01.2002

Skills

  • Key Account Growth
  • Deals
  • Microsoft Excel
  • Creative Problem Solving
  • Strategic Planning
  • Customer Support
  • Negotiation
  • Mentoring
  • Relationship Building
  • Team Building
  • Client relationship management
  • Contract negotiation
  • Account management
  • CRM software
  • Sales forecasting
  • B to B sales
  • Multitasking Abilities
  • Adaptability and flexibility
  • Customer satisfaction management
  • Sales quota management

Certification

  • Solutions Selling, Miller Heiman Group, A Korn Ferry Company
  • Negotiation Skills, Sandler
  • Stock Brokers/Dealer, FINRA, 03/01/07, 07/01/10
  • Value Selling, ValueSelling Associates, Inc.

Timeline

Account Relationship Manager

Dun & Bradstreet
07.2021 - Current

Account Director

Comcast Business
06.2020 - 07.2021

Key Account Manager

Comcast Business
04.2015 - 06.2020

Business Account Executive

Comcast Business
02.2014 - 04.2015

Account Manager

Oracle
01.2013 - 01.2014

SMB Account Manager

Dun & Bradstreet
01.2011 - 01.2013

Account Manager

Linkage, a SHRM Company
01.2010 - 01.2011

Internet Marketing Advisor

ClickFuelSA
01.2009 - 01.2010

Investment Specialist

Fidelity Investments
01.2004 - 01.2008

Bachelor's Degree - Business Administration and Management

Southern New Hampshire University

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Mark Huelsmann