Mark Huerta
Sanger,CA
Summary
IT support specialist experienced in managing daily operations and troubleshooting hardware issues. Proven ability to enhance customer satisfaction through effective guidance on device setups and technical support. Dedicated to maintaining system functionality and operational excellence in dynamic environments.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Entertainment Team Associate
Walmart
Sanger, CA
06.2024 - Current
- Managed daily operations for photo and electronics departments, ensuring optimal functionality of digital photo kiosks, thermal/inkjet printers, and network-connected stations....
- Guided customers through digital file transfers, software configurations, and device setup, enhancing user experience with clear, step-by-step instructions.
- Conducted routine diagnostics on printing systems to identify and resolve technical issues., handle equipment setup and calibration, and troubleshoot hardware issues to keep printing systems running smoothly.
IT Technician
M Cubed Technology
Fresno, CA
10.2022 - 04.2024
- Provided Tier 1 and Tier 2 technical support, troubleshooting hardware, software, and local network issues for end-users.
- Set up, configured, and deployed Windows and Mac workstations while managing user accounts and permissions.
- Diagnosed hardware faults, replaced components, and performed routine maintenance to keep systems fully operational.
- Logged support tickets, technical notes, and daily operating procedures to maintain accurate service records.
Electronics & Sales Associate
Walmart
Sanger, CA
12.2018 - 09.2022
- Provided hands-on customer support and technical assistance in the electronics department, troubleshooting consumer devices, entertainment hardware, and digital imaging equipment.
- Assisted customers with device setups, product compatibility, and software specifications, translating technical concepts into clear instructions.
- Managed point-of-sale systems, digital inventory databases, and product processing with high accuracy in high-volume retail operations.
Education
High school diploma -
Sanger High School
Sanger, CA06-2014
Skills
- Technical support
- Help desk support experience
- Device setup
- Office 365
- Active Directory
- Network troubleshooting
- Desktop computer repair
- Problem Solver
Certification
Information Technology Support Technician Certificate of Achievement, May 2017 to Present, Completed a focused curriculum in Information Technology Support, emphasizing hardware diagnostics, computer assembly, operating system configuration (Windows/Linux), basic networking fundamentals, and end-user technical support.
Timeline
Entertainment Team Associate
Walmart
06.2024 - Current
IT Technician
M Cubed Technology
10.2022 - 04.2024
Electronics & Sales Associate
Walmart
12.2018 - 09.2022
High school diploma -
Sanger High School