Summary
Overview
Work History
Education
Skills
Volunteer Work
Timeline
Generic

Mark Hyland

McKinney,TX

Summary

Seasoned retail management professional with career history built on strong interpersonal, planning and problem-solving abilities. Seeking Sales and Management position with growth-oriented company.

Managed multiple retail store departments with well-coordinated strategies, thorough industry expertise and exceptional leadership talents. Excellent relationship-building, communication and multitasking abilities.

Overview

10
10
years of professional experience

Work History

Salesman

Nebraska Furniture Mart
The Colony, TX
09.2023 - Current
  • Demonstrated knowledge of and sold warranties, extended service contracts, and protection plans with every purchase.
  • Participated in training sessions on selling techniques, product knowledge.
  • Qualified customers on appliances and electronics, with minimal returns.
  • Consistently achieved sales quotas for each week/month/quarter.
  • Having consistent order management and checking in with customers about any problems with scheduled deliveries or orders

ASC Specialist

Apple
Allen, TX
02.2023 - 09.2023
  • Set up equipment for employee use, performing or properly installing cables, operating systems or software.
  • Oversaw daily performance of computer systems.
  • Conducted workflow analysis, space design or cost comparison analysis.
  • Maintained positive working relationship with fellow staff and management.
  • Performed variety of clerical and administrative duties pertaining to on-site support.
  • Having an extensive understanding of apple products and devices.

Shift Manager/Key Holder

Starbucks
Allen, TX
08.2017 - 02.2023
  • Delegated daily tasks appropriate to individual employees to provide development opportunities and optimal store function.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Established and communicated clear expectations, holding store personnel accountable for achieving performance standards.
  • Established and adjusted ordering parameters to manage inventory.
  • Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
  • Being the go to person to resolve issues whether they be customer interaction, technical, or operational over the phone or in person.
  • Having extensive understanding and problem solving skills for starbucks systems and devices.

Barista Trainer

Starbucks
Allen, TX
08.2016 - 08.2017
  • Taught team members how to make latest drinks and correctly perform and understand all store procedures.
  • Supported highest standards of conduct and service to support company reputation.
  • Established individualized instruction and training plan to match personal strengths, background and learning style of each employee.
  • Provided constructive feedback and positive reinforcement to keep trainees motivated.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Barista

Starbucks
Richardson, TX
12.2014 - 08.2016
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Memorized and created complex, hand-crafted beverages based upon customer preferences.
  • Cleaned and sanitized work areas, utensils and equipment.
  • Enthusiastically engaged customers and maintained a calm demeanor during busy periods to keep mood light and fun.
  • Restocked counter and customer areas to maintain adequate items levels for expected needs.

Salesman

CUTCO
Plano, TX
03.2014 - 12.2014
  • Recommended merchandise and product bundles to customers based on needs and preferences.
  • Maintained knowledge of sales and promotions, return policies, warranties and security practices.
  • Developed lists of potential buyers through customer referrals.
  • Participated in sales presentations, explaining and showcasing positive features and what made the knives unique.
  • Sparked social conversations with customers to provide friendly and trustworthy atmosphere and smooth shopping experience..

Education

High School Diploma -

Plano East Sr High School
Plano, TX
06.2012

Some College (No Degree) - Liberal Arts and General Studies

Collin County Community College District
Plano, TX

Certified Food Safety Manager -

National Registry of Food Safety Professionals
Orlando, FL
08.2022

Skills

  • Extensive Customer Service Experience and Management
  • Problem Anticipation and Resolution
  • Staff Coaching and Training
  • Service-Oriented
  • Product Sales
  • Inventory Management
  • Retail Operations
  • System Maintenance & Repair
  • Leadership Experience
  • Multitasking and Prioritizing
  • Willingness to Learn
  • Cash Handling and Reconciliation

Volunteer Work

  • Delivery, stocking, and organizing for the Allen Food Pantry.
  • History of Community Outreach with The Heights Baptist Church for the homeless and youth.
  • Supervising and chaperoning week-long Vacation Bible Study events for youth.
  • Prior music Worship Leader at Lakepointe Church.
  • Prior Sunday School and Tuesday night teacher and leader for youth at Lakepointe Church.

Timeline

Salesman

Nebraska Furniture Mart
09.2023 - Current

ASC Specialist

Apple
02.2023 - 09.2023

Shift Manager/Key Holder

Starbucks
08.2017 - 02.2023

Barista Trainer

Starbucks
08.2016 - 08.2017

Barista

Starbucks
12.2014 - 08.2016

Salesman

CUTCO
03.2014 - 12.2014

High School Diploma -

Plano East Sr High School

Some College (No Degree) - Liberal Arts and General Studies

Collin County Community College District

Certified Food Safety Manager -

National Registry of Food Safety Professionals

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Mark Hyland