Mark Iniguez
Los Angeles,CA
Summary
Experienced general manager with a successful track record of over 18 years in the retail industry. Skilled in front-end and back-end store management, including customer service, clientele development, display merchandising, product placement, specialized product knowledge, inventory control, staff training and management, maintenance, vendor reporting, quality control, regulatory compliance, and sales strategies. Consistently surpasses personal and corporate sales targets. Efficient and effective resolution of workplace problems and conflicts. Strong team player with excellent communication skills and a proven ability in training and development. Additionally, brings 3 years of experience as an administrative assistant with expertise in Excel, office logistics, and accounts management. Professional and experienced retail management professional prepared for this role. Skilled in overseeing multiple locations, optimizing operations, and driving sales growth. Strong focus on team collaboration, achieving results, and adapting to changing needs. Known for leadership, strategic planning, and effective communication.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Multi-Store Manager
Pandora Jewelry
03.2024 - Current
- Directed store launch activities, including talent acquisition and staffing strategies.
- Managed several teams to maintain operational effectiveness and cohesion.
- Managed and directed business activities for two sites with a combined income of 4 million.
- Onboarded new leaders, ensuring readiness for managing diverse sites.
General Manager
Tory Burch
10.2022 - 01.2024
- Supervised and ensured optimal performance from a twelve-person team.
- Scheduled tasks, built strategies and analyzed business reports.
- Achieved a double-digit increase in appointments.
- Facilitated smooth transition during location shutdown.
Assistant Manager
Coach
05.2022 - 10.2022
- Directed sales initiatives efficiently at Coach.
- Contributed to product launch success through client-driven events.
Industrial Store Manager
Red Wing Shoes
09.2020 - 06.2022
- Lead operations in retail while aiding in managing accounts within varied range.
- Managed warehouse functions to uphold process integrity.
- Facilitated logistical operations and account maintenance in warehouse.
- Facilitated employee onboarding and skill enhancement.
- Delivered assistance with guest-related and account-specific tasks.
- Managed administrative tasks, ensuring smooth workflow across departments.
Store Manager
Chico's
12.2018 - 09.2020
- Managed payroll processes and ensured accuracy.
- Built client base, managed visuals and inventory.
- Faced permanent shutdown due to post-Covid impacts.
Store Manager/Area Manager
Tmobile
02.2014 - 11.2018
- Monitor and guide department activities towards set sales objectives.
- Ensured compliance with company policies and procedures.
- Formulated strategic approaches for monthly and yearly objectives.
- Increased customer reach for stores to achieve higher financial outcomes.
Co-Sales Manager
Bebe
06.2010 - 02.2014
- Delivered exceptional customer service by addressing client concerns promptly and professionally.
- Participated in industry networking events to establish valuable connections and generate leads.
- Exceeded sales quotas consistently by fostering a culture of accountability and excellence within the team.
- Conducted regular performance reviews for staff members, providing constructive feedback and coaching for improvement.
Education
High School Diploma -
Mayfair High School
Lakewood, CA01.1996
Skills
- Store operations
- Recruitment and hiring
- Brand awareness
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Team leadership
- Customer relations
- Team building
Certification
- Certified Notary Public
- Driver's License
Personal Information
- Los Angeles County, CA
- Long Beach, CA
- Anaheim, CA
Timeline
Multi-Store Manager
Pandora Jewelry
03.2024 - Current
General Manager
Tory Burch
10.2022 - 01.2024
Assistant Manager
Coach
05.2022 - 10.2022
Industrial Store Manager
Red Wing Shoes
09.2020 - 06.2022
Store Manager
Chico's
12.2018 - 09.2020
Store Manager/Area Manager
Tmobile
02.2014 - 11.2018
Co-Sales Manager
Bebe
06.2010 - 02.2014
- Certified Notary Public
- Driver's License
High School Diploma -
Mayfair High School
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