Mark James
Sacramento,CA
Summary
Seasoned contractor with extensive experience in tile and mosaic installation. Strong problem-solving skills and proven leadership in managing projects to enhance customer satisfaction.
Overview
1
1
Certification
35
35
years of professional experience
Work History
California Timeworks
Self Employed Services
Sacramento, CA
07.2014 - Current
- Contracted for tile and mosaic installation and repair, ensuring high-quality craftsmanship and customer satisfaction.
- Collaborated on electrical projects, contributing to system installations and repairs.
- Created business plan and budget to enhance profitability and strategic growth.
Sales Associate
Honda of Morgan Hill
Morgan Hill, CA
01.2011 - 06.2014
- Executed sales transactions for Honda vehicles, ensuring customer satisfaction and efficient delivery.
- Assisted customers with vehicle selection and product knowledge.
- Conducted test drives to demonstrate vehicle features and performance.
Service Technician
AT&T Communications
7070 Soquel Avenue, CA
12.1999 - 03.2010
- Diagnosed equipment issues and performed necessary repairs for telecommunications systems.
- Installed, tested, and maintained network infrastructure for residential and business clients.
- Installed and repaired communication equipment to ensure optimal functionality.
Service Manager
Wyrick & Sons'
Clovis, CA
01.1999 - 12.1999
- Performed service and repair operations on equipment and vehicles to ensure operational readiness.
- Trained and mentored team members on service protocols and best practices.
- Managed daily operations and staff scheduling for service department.
- Oversaw customer service processes to ensure satisfaction and timely resolution.
- Trained and mentored team members on service protocols and best practices.
Service Manager
Holcomb & Son's
Fresno, California
02.1992 - 12.1999
- Led service team for small engine repairs, ensuring timely and quality repairs.
- Managed daily operations of service staff and scheduling.
- Trained and mentored new team members on service protocols.
- Developed and implemented customer service improvement strategies.
- Managed daily operations of service staff and scheduling.
- Trained and mentored new team members on service protocols.
- Developed and implemented customer service improvement strategies.
Education
High School Diploma -
High School
Fresno, CA06-1983
Skills
- Tile & Mosaic installation and Repair
- Electrical system installation
- Project management
- Equipment maintenance and Repair
- Sales transactions
- Service operations management
- Employee training
- Problem solving and resolution
- Business strategy
- Customer relationship management
Certification
- Contractors License #1016995, Classification C54
- Onan Engine Certified Service Technician
- Certified Four Stroke Engine Technician
- Schluter Instillation
- Forklift Certification
Timeline
California Timeworks
Self Employed Services
07.2014 - Current
Sales Associate
Honda of Morgan Hill
01.2011 - 06.2014
Service Technician
AT&T Communications
12.1999 - 03.2010
Service Manager
Wyrick & Sons'
01.1999 - 12.1999
Service Manager
Holcomb & Son's
02.1992 - 12.1999
High School Diploma -
High School