Mark James Kayfield
Phoenixville,PA
Summary
Dedicated professional with a diverse background in golf course management, hospitality, retail, customer service, and construction. Proven ability to achieve tasks efficiently and effectively while maintaining strong interpersonal skills. Artistic talents in music, painting, hat making, and fine furniture design contribute to a well-rounded skill set. Committed to continuous learning and building meaningful connections.
Overview
16
16
years of professional experience
Work History
Upholstery Technician
Herzog's
Paoli, PA
02.2023 - Current
- Worked on special projects such as reupholstering.
- Followed instructions when measuring, cutting and sewing materials.
- Repaired small and inconspicuous rips or tears in material.
- Constructed custom covers for cushions and pillows using pattern templates or measurements taken from customers' specifications.
- Fit material on frames using glue, staples and tools.
- Monitored inventory levels of upholstery supplies such as foam, batting, springs.
- Determined materials, tools and equipment needed for product order fulfillment.
- Added materials and built up cardboard to pad seats and arms.
- Removed old fabrics from furniture frames using specialized tools such as screwdrivers or pliers.
- Cut foam for use in cushioning chairs, sofas, and other furniture pieces.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Artist
Marcasso, LLC (self-employed)
Phoenixville, PA
01.2013 - Current
- Maintained inventory of art supplies such as canvases, frames, brushes, paper.
- Discussed project objectives, scope and budget with commission clients.
- Managed multiple art projects simultaneously, ensuring timely completion and delivery.
- Multimedia approach to fine paintings.
- Designed and created custom furniture using epoxy resin and live-edge wood.
- Designed and created handmade hats. Fit to customers, and adjusted size as needed.
- Music production using a beat sampler for various consumers, such as artist tracks and advertising.
Cabinetry and Trim
Dobb's Design Build Renovate
West Chester, PA
12.2021 - 01.2023
- Finish products with stains, sealers or paints according to customer requests.
- Install hardware such as hinges, handles and drawer slides according to specifications.
- Worked at customer locations to replace existing or install new cabinets for residential or commercial use.
- Work collaboratively with colleagues in order to meet deadlines.
- Consistently constructed square and level projects.
- Assemble wooden components into frames using glue, screws and dowels.
- Reinforced joints with nails and fasteners to prepare articles for finishing.
- Cut materials using saws, routers and other power tools.
- Maintained clean and organized workplace to optimize performance, efficiency and safety.
Bartender
Root Down Brewing Company
06.2017 - 10.2021
- Performed opening and closing duties including restocking supplies.
- Greeted frequent visitors by name and explained new promotions.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Poured wine, beer and cocktails for patrons.
- Processed payments accurately and efficiently with POS system.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Ensured high-quality service delivery through effective teamwork.
Server
Black Powder Tavern
Wayne, PA
01.2015 - 06.2017
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Informed customers of daily specials and signature menu items.
- Operated POS terminals to input orders, split bills and calculate totals.
- Provided excellent customer service to ensure satisfaction.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Sales Manager
Campus Mercante
Brooklyn, NY
06.2011 - 12.2014
- Conducted product demonstrations to highlight features and benefits.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Recommended, selected and located merchandise based on customer desires.
- Developed trusting relationships with customers by making personal connections.
- Trained new team members in cash register operation, stock procedures, and customer services.
Golf Course Associate
Marine Park Golf Course
Brooklyn, NY
04.2009 - 06.2012
- Conducted pre-round briefings with each golfer, providing information about course layout, yardage, and hazards.
- Cleaned vehicles, booths and seats on rides to achieve sanitary compliance with park regulations.
- Calculated yardage and reported to golfers.
- Assisted golfers with finding and retrieving their golf balls from the course.
- Monitored, located and retrieved errant shots.
- Prepared and maintained caddie equipment for daily use.
- Maintained player's clubs and equipment in optimal condition.
- Scheduled tee times for customers over the phone or in person.
- Promoted golf products and accessories and utilized upselling to increase sales.
- Provided basic instruction on how to use rental clubs or carts when necessary.
- Collaborated with management and coworkers to deliver exceptional service and maintain patron loyalty.
- Set up courses each day by changing cups, putting out flags and emptying trash.
- Coordinated with external contractors for specialized maintenance projects.
- Assisted in the construction of new features such as bunkers and tee boxes.
Education
High School Diploma -
Downingtown High School
Downingtown, PA04.2003
Skills
- Music Production
- Hat making
- Painting
- Custom Furniture
- Machine sewing
- Tool operation
- Upholstery techniques
- Interpersonal communication
- Customer service
- Strong attention to detail
Websites
References
References available upon request.
Timeline
Upholstery Technician
Herzog's
02.2023 - Current
Cabinetry and Trim
Dobb's Design Build Renovate
12.2021 - 01.2023
Bartender
Root Down Brewing Company
06.2017 - 10.2021
Server
Black Powder Tavern
01.2015 - 06.2017
Artist
Marcasso, LLC (self-employed)
01.2013 - Current
Sales Manager
Campus Mercante
06.2011 - 12.2014
Golf Course Associate
Marine Park Golf Course
04.2009 - 06.2012
High School Diploma -
Downingtown High School
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