Mark Jesse
Temple,Texas
Summary
Highly competent Parking Manager offering comprehensive background in managing large parking facilities. Known for implementing effective parking policies and procedures to ensure smooth operations, while ensuring high customer satisfaction. Possess strong leadership skills, proficiency in problem-solving, and knack for improving efficiency of parking operations. Past roles demonstrate significant improvement in operational effectiveness of managed spaces.
Overview
27
27
years of professional experience
Work History
Parking Manager
City of Temple
Temple, TX
03.2022 - Current
- Designed and rolled out innovative parking plan for central Temple district.
- Researched and implemented new parking enforcement software for advanced operations.
- Managed development of two new parking structures in the city center.
- Deployed advanced solutions for enhanced parking enforcement.
- Implemented and performed routine maintenance on modern parking equipment.
- Handled procurement and setup of EV chargers for newly built parking facilities.
- Developed online portals enabling users to view, pay, and appeal parking citations.
- Implement changes to the City’s Chapter 37 parking rules.
Director of Parking & Transportation
UT Health San Antonio
San Antonio, TX
02.2015 - 03.2022
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Facilitated professional development programs to build a high-performing team.
- Spearheaded the development and launch of new products or services.
- Developed and implemented strategic plans to ensure organizational goals were met.
- Managed budgets while overseeing a team of fifteen employees to drive financial success.
- Enhanced communications, enforcement, maintenance, and event management contributing to a profitability boost exceeding $4M.
- Coordinated activities with other departments to expedite work and improve collaboration.
- Led emergency response operations for parking and transportation department.
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
Parking Manager
Texas State University
San Marcos, TX
02.2009 - 02.2015
- Achieved business recovery through effective management of relationships and leadership.
- Formulated yearly budgets and executed strategies to boost revenue growth.
- Oversaw thirty parking garage personnel including cashiers, security, and maintenance crews.
- Analyzed financial reports and prepared accurate records.
- Directed training programs, enhancing employee skills.
- Ensured efficient cashier pay booth management through effective supervision.
- Directed staff in the daily operations of a parking lot, including scheduling and assigning tasks.
City Manager
Ampco System Parking
Austin, TX
08.1997 - 02.2009
- Managed facilities across 20 locations in Austin, Texas.
- Monitored and analyzed expenses, revenue, fund transfers, accounts payable/receivable.
- Assisted with Austin airport operations when needed.
- Boosted profitability by analyzing, preparing, and presenting new business proposals.
- Designed and executed financial strategies incorporating annual budget planning, analytic evaluations of finances, systematic financial reporting.
Education
Bachelor of Arts - Management
University of Texas at Arlington
Arlington, TXSkills
- Parking operations management
- Facility maintenance
- Parking management
- Budgeting and finance
- Parking procedures
- Operational procedures
- Basic maintenance
- Marketing and promotions
- Leadership skills
- Administrative skills
- Organizational skills
- Customer service
- Capital budget management
- Project management
- Business operations
- Team building
- Strategic management
- Performance driving
- Organizational planning
- Risk management
- Parking software
- Microsoft Office
Key Qualifications
- Proven history of accurately assessing qualifications/personality
- Strong leadership skills
- Administrative and organizational skills
- Management skills
- Program development
- Training
- Customer service
- Capital budget management
- Adept at utilizing project management
- Business operations
- Building teams
- Strategic management
- Driving performance
- Organizational planning
- Risk management
- Human Resource management
- Marketing
- Staff development
- Highly focused and purposeful
- Excellent communicator
- Adaptable to an ever-changing and growing atmosphere
- Dedicated to building and strengthening relationships with clients and the community
- Proficient in various parking software and equipment
- Knowledgeable in Microsoft Office, Citrix, SAP, CBord, POSS
Timeline
Parking Manager
City of Temple
03.2022 - Current
Director of Parking & Transportation
UT Health San Antonio
02.2015 - 03.2022
Parking Manager
Texas State University
02.2009 - 02.2015
City Manager
Ampco System Parking
08.1997 - 02.2009
Bachelor of Arts - Management
University of Texas at Arlington
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