Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Mark Jimenez

Deer Park

Summary

Experienced professional with a strong background in planning and problem-solving. Proven ability to optimize resource utilization, enhancing operational scalability and profitability. Demonstrates exceptional organizational skills and effective leadership in building relationships.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Senior Sales and Operations Coordinator

Herc Rentals
Houston
09.2024 - Current
  • Identified customer needs and coordinated team efforts to resolve requests efficiently.
  • Maximized revenue by advising customers on equipment selection and maintenance.
  • Generated and analyzed daily business reports to assess performance metrics.
  • Managed inventory levels, ensuring accurate stock counts for rental fleet.
  • Developed operational procedures that streamlined workflows and improved efficiency.
  • Trained new staff on safety protocols and rental processes.
  • Maintained communication with customers regarding equipment availability and service updates.
  • Monitored compliance with safety regulations across all operational activities.
  • Coordinated daily operations and logistics for equipment rentals and returns.

Central Res Coordinator

Herc Rentals
Houston
10.2023 - 09.2024
  • Coordinated rental equipment logistics, ensuring timely delivery to clients.
  • Managed customer inquiries regarding equipment availability and provided detailed information.
  • Collaborated with the sales team to enhance customer satisfaction.
  • Facilitated interdepartmental communication to streamline operations and resolve issues swiftly.
  • Resolved customer complaints promptly while maintaining company standards of service.
  • Led and mentored newly hired employees, fostering a productive work environment.
  • Guided staff in addressing complex problems effectively.
  • Trained employees on best practices to optimize productivity and operational efficiency.

Senior Sales and Operations Coordinator

Herc Rentals
Pasadena
07.2022 - 10.2023
  • Identified customer needs and coordinated team efforts to resolve requests efficiently.
  • Maximized revenue by advising customers on equipment selection and maintenance.
  • Generated and analyzed daily business reports to assess performance metrics.
  • Managed inventory levels, ensuring accurate stock counts for rental fleet.
  • Developed operational procedures that streamlined workflows and improved efficiency.
  • Trained new staff on safety protocols and rental processes.
  • Maintained communication with customers regarding equipment availability and service updates.
  • Monitored compliance with safety regulations across all operational activities.
  • Coordinated daily operations and logistics for equipment rentals and returns.

Sales and Operations Coordinator

Herc Rentals
Houston
10.2021 - 07.2022
  • Identified customer needs and coordinated team efforts to resolve requests efficiently.
  • Maximized revenue by advising customers on equipment selection and maintenance.
  • Generated and analyzed daily business reports to assess performance metrics.
  • Managed inventory levels, ensuring accurate stock counts for rental fleet.
  • Developed operational procedures that streamlined workflows and improved efficiency.
  • Trained new staff on safety protocols and rental processes.
  • Maintained communication with customers regarding equipment availability and service updates.
  • Monitored compliance with safety regulations across all operational activities.
  • Coordinated daily operations and logistics for equipment rentals and returns.

Parts Manager

Herc Rentals
Houston
01.2021 - 10.2021
  • Ordered and received parts for customers and shop technicians promptly and accurately.
  • Researched and located parts manuals efficiently to support operations.
  • Issued and closed purchase orders while managing invoice reconciliation.
  • Obtained forklift and aerial lift certifications to enhance operational safety.
  • Loaded and unloaded freight shipments, transporting parts to detached back shop.
  • Contacted multiple vendors to secure competitive pricing and timely solutions.
  • Provided customer service both in person and over the phone, addressing inquiries.
  • Processed cash and credit card payments for products and services.

Parts Manager

Champion Rentals
Houston
10.2020 - 12.2020
  • Processed orders for parts, ensuring timely and accurate delivery to customers and technicians.
  • Conducted research on parts manuals to locate necessary components efficiently.
  • Issued and closed purchase orders, securing invoices for record-keeping.
  • Achieved certification for forklift and aerial lift operation through company training.
  • Managed freight shipments, loading and unloading parts between warehouses and back shop.
  • Engaged with multiple vendors to source best pricing and expedite solutions.
  • Delivered customer service support in-person and via phone to address inquiries.
  • Handled cash and credit card transactions for parts and services efficiently.

Home Appliance Sales Associate

Lowes Home Improvment
Pasadena
03.2020 - 10.2020
  • Guided customers in selecting suitable home appliances based on specific needs.
  • Demonstrated product features and benefits to improve customer knowledge.
  • Maintained organized displays to effectively showcase new and popular appliances.
  • Processed sales transactions accurately using point-of-sale systems.
  • Collaborated with team members to manage inventory and ensure timely restocking.
  • Answered inquiries regarding appliance specifications, warranties, and financing options.
  • Provided exceptional service by promptly addressing concerns and resolving issues.
  • Scheduled delivery appointments for purchased items, ensuring smooth transitions.

Parts Associate

Champion Rentals
Houston
07.2019 - 10.2020
  • Order and receive the correct parts for customers and shop technicians in a timely and accurate manner.
  • Locating and researching parts manuals.
  • Issue and close purchase orders and attain invoices.
  • Received forklift and aerial (scissor lift and boom lift) certification here through the company.
  • Unloading / loading freight shipments and transport parts to and from the detached back shop.
  • Contacting several vendors and search for the best price or the quickest solutions.
  • Customer service in person and over the phone.
  • Take cash and credit card payments for products and services.
  • Inventory counts
  • Maintaining organized and clean parts department.

Store Manager

Gamestop
Pasadena
09.2015 - 07.2019
  • Achieved rapid promotion from 3rd key to assistant manager within one month, ultimately becoming store manager by December 2016.
  • Ranked among top 3 stores in sales and profit out of 16 in 2017.
  • Managed and developed 4 to 8 employees, preparing them for future managerial roles.
  • Reviewed monthly profit and loss reports alongside weekly performance metrics to drive improvements.
  • Maintained a clean workplace and fostered a comfortable environment for staff and guests.
  • Conducted annual assessments of performance compared to previous year’s results.
  • Executed various management tasks to ensure operational efficiency and staff satisfaction.

Assistant Manager

Vitamin World
Houston
12.2014 - 10.2015
  • Achieved certification as nutritional advisor within six months.
  • Developed tailored nutritional programs for guests, ensuring compatibility with medications.
  • Managed store operations during absence of store manager for six weeks.
  • Supervised three to four employees, fostering teamwork and accountability.
  • Ensured compliance with mall guidelines while cross-promoting with neighboring businesses.
  • Facilitated goal-setting sessions with guests to enhance health outcomes.
  • Contributed to decline in leadership and performance, leading to store closure post-departure.

Sales Associate

Ace Hardware
Houston
09.2013 - 11.2014
  • Managed Hardware section operations and provided expert product knowledge.
  • Acquired proficiency in electrical, plumbing, lumber, paint, and tools departments.
  • Executed lumber cutting tasks for plywood and drywall according to customer specifications.
  • Operated forklift for unloading freight and lumber shipments, ensuring efficient warehouse stocking.
  • Independently opened and closed rental department, managing diverse services including glass cutting.
  • Oversaw key cutting, lock rekeying, steel pipe threading, and equipment rental contracts.

Education

Some college - Computer Science

San Jacinto College
Houston, TX
05.2015

Skills

  • Retail management and operations
  • Customer relationship management
  • Inventory control
  • Operational procedures
  • Logistics coordination
  • Performance analysis
  • Team collaboration
  • Problem solving
  • Effective communication
  • Staff training and development
  • Compliance monitoring
  • Workflow optimization
  • Time management
  • Conflict resolution
  • Interdepartmental communication
  • Scheduling management
  • Forecasting and planning
  • Customer invoicing and billing
  • Sales and customer service
  • Cash handling and inventory management
  • Team building strategies
  • Merchandising and marketing techniques
  • Store scheduling and management
  • Profit and loss analysis
  • Freight logistics management

Certification

Forklift & Aerial Operation, Expires upon leaving the company

References

References available upon request.

Timeline

Senior Sales and Operations Coordinator

Herc Rentals
09.2024 - Current

Central Res Coordinator

Herc Rentals
10.2023 - 09.2024

Senior Sales and Operations Coordinator

Herc Rentals
07.2022 - 10.2023

Sales and Operations Coordinator

Herc Rentals
10.2021 - 07.2022

Parts Manager

Herc Rentals
01.2021 - 10.2021

Parts Manager

Champion Rentals
10.2020 - 12.2020

Home Appliance Sales Associate

Lowes Home Improvment
03.2020 - 10.2020

Parts Associate

Champion Rentals
07.2019 - 10.2020

Store Manager

Gamestop
09.2015 - 07.2019

Assistant Manager

Vitamin World
12.2014 - 10.2015

Sales Associate

Ace Hardware
09.2013 - 11.2014

Some college - Computer Science

San Jacinto College

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