MARK J. LYTLE
Dublin,OH
Summary
Experienced with strategic planning, project management, and stakeholder communication. Utilizes these skills to enhance operational efficiency and drive team success. Track record of effective leadership in high-stakes environments.
Overview
35
35
years of professional experience
Work History
Associate Director Revenue Assurance
Verizon Wireless
01.2017 - Current
- Focus on Financial, Operation, Network and CRM Digital Analytics Trending
- Leader of data analysts, data scientists and business analyst (10+ years)
- Driving business strategy based on data-driven logic and critical thinking
- Individual contributor to the launching of Verizon’s 5G nationwide network
- Data Reconciliation leader for Network Services, Premium Services and 3Rd party products
- SME utilizing AWS, Google Big Query, Oracle SQL Server and Teradata SQL database environments
- Key contributor to the automation of manual processes to drive business efficiency
- Collaborated on Quarterly/Yearly Budgets for over 200+ employees
- Evolved KPI Dashboards for Leadership
- Agile Methodology
- Reconcile end-to-end Application and product release testing
- JIRA board administrator
- SOX compliance resource
- Manage multiple complex problems at a time and be able to communicate only relevant information
- Collaborated with cross-functional teams to prepare and deliver presentations on network and rating/billing topics to c-level executives and senior leadership
- Overall focus on brand portfolios: Postpaid, Prepaid, Visible, Straight Talk, TracFone, and Walmart Family Mobile
Senior Manager and Consultant Network Reference Data
Verizon Wireless
01.2013 - 01.2017
- Responsible for all VISION/RBM/JITR reference data tables impacted by the Rating/billing and Network Reference Data
- CPI Platform SME
- Coordinated concurrent highly complex reference data and network problems
- Drafted and executed advanced SQL queries of large data volumes from heterogenous sources
- Coordinated and supervised the automation process of deploying VZW cell site deployment
- Automated numerous reconciliation processes utilizing SQL and Analytic software tools
- Automation of historically manual processes resulted in reduction of headcount
IT Director/Application Developer
WCA Logistics
01.2007 - 01.2013
- Upgraded 20-year-old software to a customized proprietary logistics software solution
- Mentored management and ownership on software evolution and best practices
- Administered day-to-day operations, quarterly reviews, training, and career development
- Achieved SLAs by coordinating resources and leveraging performance measurement tools
- Liaised between business units and senior IT managers
- Chaired on the IT Culture Committee
- Communicated with vendors, clients, and IT peers to plan disaster recovery planning
- Convened with senior management to align objectives with corporate mission and goals
- Conceptualized and implemented operational procedures for desktop support to standardize customer-focused support at all WCA Logistics
- Extended contracts, negotiated add-on assignments, and expanded the client base through customer relationship management
IT Director
The Connection Co.
01.1990 - 01.2007
- Company Overview: Acquired by Saia, Inc
- In November 2007
- Maintained and monitored a 20-location WAN over 300 PCs in 5 states
- Created and Updated application libraries through 4 life cycles in 17 years
- Application Development: RPGIII, VB, VB6, VB.net, ASP, JAVA
- Utilized and Supported Microsoft SQL Server from Version 1.0 ,4.2, 6.0, 7.0, 2000,2005
- Designed strategies to integrate company systems into Saia Motor Freight data systems following the purchase of The Connection Co
- By Saia, Inc
- In November 2007
- Developed employee competencies to maximize performance
- Reviewed monthly budgets and administered departmental budgets
- Scheduled projects to guarantee timely completion
- Initiated project plan development, SOWs, and change orders for assigned projects
- Cultivated long-term client relationships by addressing concerns to secure total satisfaction, resulting in referrals and new business opportunities
- Developed and implemented a website providing customers with essential tools to track freight, retrieve charges, download sensitive service reports, and open access to shipping documents
- Acquired by Saia, Inc
- In November 2007
Education
Bachelor of Science - Management Information Science And Business Admin
Franklin University
Columbus, OHSkills
- Project management
- Strategic leadership
- Analytical thinking
- Coaching and mentoring
Timeline
Associate Director Revenue Assurance
Verizon Wireless
01.2017 - Current
Senior Manager and Consultant Network Reference Data
Verizon Wireless
01.2013 - 01.2017
IT Director/Application Developer
WCA Logistics
01.2007 - 01.2013
IT Director
The Connection Co.
01.1990 - 01.2007
Bachelor of Science - Management Information Science And Business Admin
Franklin University
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