Mark Jogan
Northfield,Ohio
Summary
Proven track record in enhancing territory sales and client satisfaction at BFG Supply, leveraging exceptional relationship-building and organizational skills. Expert in vendor relations and customer service, willingness to learn, and excellent communication skills. Successfully managed multiple projects, demonstrating reliability and attention to detail.
Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
31
31
years of professional experience
Work History
Outside Sales Grower Representative
BFG Supply
05.2022 - Current
- Manage and grow the designated territory by exhibiting a comprehensive knowledge of the industry, the customer’s business needs, product capabilities and solutions.
- Identify potential new customers through various channels, prepare sales materials and arrange meetings to introduce the company, its portfolio of products and available services.
- Keep customers informed of market trends and associated product offerings.
- Serve as a profitability resource to customers by identifying and suggesting ways to reduce cost, increase profitability, or expand growing space.
- Submit and process orders to meet customer delivery expectations, ensuring customers receive the products or services they require and within the anticipated period.
- Provide effective follow-up contact with customers. Assess the customer’s satisfaction with the product and service provided. Work with internal departments to resolve customer issues promptly.
- Attend trade shows and company sales meetings to expand market and product knowledge.
- Analyze sales data on territory performance and potential. Provide feedback in support of sales initiatives to management.
- Managing 60+ accounts generating $3M+ in annual revenue with 18-20% margins.
Landscape Designer
ABC Home and Commercial
10.2019 - 05.2022
- Evaluated existing landscapes and provided recommendations for improvements based on client needs and environmental considerations.
- Created concept designs and estimated projects for residential and commercial customers.
- Balanced aesthetics with functionality by considering factors such as drainage systems, erosion control measures, maintenance requirements, safety concerns in all designs.
- Communicated effectively with clients throughout the entire design process to ensure satisfaction with the final product.
- Prepared cost estimates for proposals that accurately reflected the scope of work required.
- Managed multiple projects simultaneously while maintaining strict deadlines and budgets.
- Developed comprehensive plans, including plant selection, hardscaping elements, and irrigation systems, ensuring project success.
- Established strong working relationships with local nurseries, suppliers, and contractors to ensure quality materials were sourced for each project.
- Rendered designs with manual and computer-aided methods.
- Sourced high-quality trees, bushes, grass seed or sod, fertilizer and other supplies to complete new installations.
- Negotiated and fulfilled maintenance contracts for ongoing care.
- Managed staff of 6 landscapers by keeping projects on budget and ensuring completion on time.
- $1M+ in sales with a 45% net profit or greater.
Service Manager
Fiberseal
04.2017 - 10.2019
- Managed a team of 10 technicians, ensuring timely completion of projects and high-quality workmanship.
- Hired, trained and supervised team of service staff members to meet business goals.
- Met with customers to discuss service needs and offer available solutions.
- Resolved customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Owner
Greenhaven Landscaping Inc.
10.1993 - 04.2017
- Design and Installation of commercial and residential landscapes/hardscapes.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Expanded services by researching market trends and identifying potential growth opportunities.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Recruited, hired, and trained personnel, outlined scope of positions for my organization.
Education
Bachelor of Science - Agronomy/Horticulture
The Ohio State University
Columbus12.1992
Skills
- Vendor Relations
- Customer Service
- Problem-Solving
- Time Management
- Effective Communication
- Staff Supervision
- Organizational Skills
- Adaptability and Flexibility
- Horticultural Knowledge
Timeline
Outside Sales Grower Representative
BFG Supply
05.2022 - Current
Landscape Designer
ABC Home and Commercial
10.2019 - 05.2022
Service Manager
Fiberseal
04.2017 - 10.2019
Owner
Greenhaven Landscaping Inc.
10.1993 - 04.2017
Bachelor of Science - Agronomy/Horticulture
The Ohio State University
Similar Profiles
Eugene SalazarEugene Salazar
Warehouse Worker at BFG SupplyWarehouse Worker at BFG Supply
Beau WoodBeau Wood
Warehouse Associate at BFG SupplyWarehouse Associate at BFG Supply
Beau WoodBeau Wood
Warehouse Associate at BFG SupplyWarehouse Associate at BFG Supply