Mark Johnson

• Achieved positive client outcomes by developing and implementing comprehensive case management plans.
• Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
• Developed and implemented comprehensive case management plans to address client needs and goals.

Schedules, distributes/balances, and guides the work assignments of inmates/offenders in accordance with work flow/assignment requirements, to complete work in a timely fashion. Monitors and reports on work performance of assigned inmates/offenders, Inspects unit and living areas to ensure required safety and sanitation standards are met. Writes reports on inspections, inmate/offender grievances, disciplinary actions, and inmate/offender performance to document activities, to have a permanent record, and to provide management with information. Observes inmates/offenders in the housing unit area to detect abnormalities, problems, or unrest and to initiate corrective actions. Instructs inmates/offenders on the rules and regulations of the unit and expected behavior,. Evaluates specific charges and facts and recommends appropriate corrective action by participating in disciplinary hearings to properly discipline inmates/offenders for noncompliance with established policies, procedures, rules, and regulations.

Monitor inmates/offenders in a wide variety of situations and activities. Inmate/offender monitoring may either be direct or indirect through subordinate Correctional Officers.
Enforces facility rules and regulations governing the conduct of inmates/offenders.
*Documents inmate/offender behavior, status and movement.
*Searches inmates'/offenders' person, quarters and work areas for contraband.
*Responsible for inmate/offender housing areas. Responsibility includes sanitation, serving meals, laundry inventory, supplies, etc. Maintains all daily control documentation, i.e. logs, counts, etc..
*Transports or oversees the transportation of inmates/offenders who leave the facility on any form of transportation into the community.
*Assists supervisory staff in the operation of maximum security areas, i.e. segregation units. Recommends improvements to security procedures when appropriate.

• Managed daily kitchen operations, delegating tasks among staff members to optimize workflow and maintain high-quality standards.
• Checked and tested foods to verify quality and temperature.
• Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
• Maintained a clean and safe work environment, conducting regular inspections to ensure compliance with health and safety regulations.
• Supported timely service by coordinating with front-of-house staff to ensure accurate order completion and prompt delivery.