Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mark Johnson

Brooklyn,NY

Summary

Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.

Overview

24
24
years of professional experience

Work History

Store Manager

DUANE READE PHARMACY
09.2003 - Current
  • Manage $9.5 million in annual sales and lead a team of 25 persons.
  • Responsible for 42,000 square feet of sales, inventory, merchandising, etc.
  • Execute all sales, personnel, inventory, supply-chain, conflict resolution, and marketing decisions.
  • Coordinated staff schedules to align with peak business hours, maximizing efficiency in service delivery.
  • Led daily operations, ensuring compliance with company policies and regulatory standards.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Managed store safety protocols and emergency response procedures, ensuring a secure environment for both staff and customers.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Interacted well with customers to build connections and nurture relationships.

Store Manager

CVS PHARMACY
06.2001 - 09.2003
  • Led a team of 34 persons and managed $5.8 million in annual sales.
  • Created and authorized leading sales strategies for store’s personnel and managed execution thereto.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Managed inventory levels, optimizing stock availability and minimizing waste through effective forecasting.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Trained and guided team members to maintain high productivity and performance metrics.

Education

Certificate - Computer Programming and Operation

CAREER DEVELOPMENT INSTITUTE
New York, NY
08.2017

Bachelor’s Degree -

MANHATTAN COLLEGE
New York, NY
05.1989

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Training and mentoring
  • Team leadership
  • Retail inventory management
  • Shift scheduling
  • Recruitment and hiring
  • POS systems
  • Goals and performance
  • Policies and procedures
  • Staff supervision

Timeline

Store Manager

DUANE READE PHARMACY
09.2003 - Current

Store Manager

CVS PHARMACY
06.2001 - 09.2003

Certificate - Computer Programming and Operation

CAREER DEVELOPMENT INSTITUTE

Bachelor’s Degree -

MANHATTAN COLLEGE

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