Summary
Overview
Work History
Education
Skills
Timeline
Computer Skills
ProjectManager

Mark Johnson

Palatine,IL

Summary

Sales professional with solid track record in sales and enhancing customer satisfaction. Skilled at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.


Experienced with technical support, system implementation, and troubleshooting. Utilizes advanced problem-solving techniques to enhance system efficiency. Knowledge of hardware, software, and network management.

Overview

22
22
years of professional experience

Work History

Project Manager

Dovenmuhle Mortgage, Inc.
10.2018 - 03.2024
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Identified plans and resources required to meet project goals and objectives.
  • Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Provided detailed project status updates to stakeholders and executive management.
  • Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
  • Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
  • Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
  • Oversaw implementation of new project management software, facilitating more efficient workflow and better project tracking.
  • Streamlined project initiation processes, enabling quicker transition from planning to execution.

Sales Associate

Home Depot
09.2015 - 09.2018
  • Managed the Garden Department.
  • Provided customer service for suggestions, care and maintenance of plants and tress.
  • Maintained the product placement and care for all plants and trees.
  • Switched to full time and managed the Paint Department.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Solved customer challenges by offering relevant products and services.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Account Manager

Guitar Center Professional
08.2008 - 08.2014
  • Project Manager for professional AV installations.
  • Outside sales
  • Met with potential clients to solicit business.
  • Assessed and consulted for appropriate equipment based on various client needs.
  • Sought out, vetted and created install affiliate relations.
  • Assigned affiliates to skill appropriate projects, ensured prompt and satisfactory end results for the client.
  • Followed up with clients to maintain extended business relations and gain referrals.
  • Developed and maintained strong client relationships to drive customer satisfaction and loyalty.
  • Managed project timelines, ensuring timely delivery of products and services to clients.
  • Coordinated cross-functional teams to align on project goals and client needs.
  • Analyzed client feedback to identify areas for service improvement and operational efficiency.
  • Led quarterly business reviews with key clients to assess performance and outline future strategies.
  • Streamlined communication processes between clients and internal teams, improving response times and service delivery.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.

Assistant Store Manager

Guitar Center
08.2004 - 10.2008
  • Supervised daily operations, ensuring adherence to company policies and procedures.
  • Trained and mentored staff, fostering a collaborative team environment.
  • Implemented inventory management strategies, optimizing stock levels and reducing shrinkage.
  • Developed scheduling systems, improving staff efficiency and customer service levels.
  • · Set up and maintained turnkey sales displays.
  • · Maintained a high level of sales and customer service.

Sales Associate

Guitar Center
08.2002 - 08.2004
  • High volume sales and customer service.
  • Set up and maintained turnkey sales displays.
  • Maintained accurate inventory levels through regular stock checks and efficient replenishment processes.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.

Education

Paralegal Certificate - Law

William Rainey Harper College
Palatine, IL
05-2015

Bachelor of Arts - Sound Engineering

Columbia College, Chicago
Chicago, IL
05-1996

Bachelor of Science - Mathematics Education

Illinois State University
Normal, IL
05-1992

Skills

  • Customer Service
  • Customer Care
  • Relationship Building
  • Customer Engagement
  • Project management
  • Project planning
  • Project planning and development
  • Project scheduling
  • Technical support
  • Technical concepts
  • System installation management

Timeline

Project Manager

Dovenmuhle Mortgage, Inc.
10.2018 - 03.2024

Sales Associate

Home Depot
09.2015 - 09.2018

Account Manager

Guitar Center Professional
08.2008 - 08.2014

Assistant Store Manager

Guitar Center
08.2004 - 10.2008

Sales Associate

Guitar Center
08.2002 - 08.2004

Paralegal Certificate - Law

William Rainey Harper College

Bachelor of Arts - Sound Engineering

Columbia College, Chicago

Bachelor of Science - Mathematics Education

Illinois State University

Computer Skills

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Microsoft Teams

Microsoft OneNote


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