Mark Johnson
Arlington
Summary
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Program management professional with proven track record in leading cross-functional teams and driving project success. Skilled in strategic planning, risk management, and resource allocation. Known for adaptability, problem-solving, and fostering collaboration to achieve results. Proficient in optimizing processes and aligning initiatives with organizational objectives.
Overview
17
17
years of professional experience
Work History
Program Manager, ICF Group Homes
MHMR Tarrant County
01.2024 - 08.2025
- Coach a team of 8 Home Managers who operate 13 group homes which serve 86 residents within Tarrant County.
- Led cross-functional teams to deliver project milestones on time and within budget.
- Developed and implemented comprehensive program plans to enhance operational efficiency.
- Facilitated training sessions to improve team performance and knowledge sharing.
- Mentored junior staff, fostering professional development and skill enhancement.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
BH Tech/Department Assistant
Texas Health Arlington Memorial
07.2017 - 01.2024
- [Describe your responsibilities and achievements in terms of impact and results. Use examples but keep in short.]
- Provided administrative support to department staff, facilitating efficient operations and communication.
- Coordinated departmental reports, organizing data for accuracy and clarity in presentation.
- Acted as liaison between departments, fostering collaboration and improving workflow efficiency.
- Ensured data confidentiality with strict adherence to company policies regarding sensitive information handling.
- Provided exceptional customer service by addressing concerns promptly and professionally, leading to increased satisfaction levels.
Director of Day Habilitation Services
MHMR Tarrant County
08.2009 - 09.2020
- Lead a team that supported the day habilitation needs of 200+ consumers daily. Served as lead of Day Habilitation SRT which performed shelter in place, evacuations, and go, no go responses at various times due to our location near Alternative High School and metal processing plant.
- Spearheaded strategic initiatives to enhance mental health services across diverse populations.
- Developed and implemented policies that improved service delivery efficiency and compliance with state regulations.
- Oversaw budgeting processes, ensuring responsible allocation of resources for optimal program impact.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.
Director of HCS Service Coordination
MHMR Tarrant County
09.2008 - 08.2009
- Implemented evidence-based practices to improve program efficacy and staff training processes.
- Supervised a diverse team, fostering professional development and performance improvement strategies.
- Directed budget management processes, ensuring compliance with funding requirements and fiscal responsibility.
- Led cross-departmental initiatives to enhance service delivery and client outcomes.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Education
Bachelor of Science - Business Management
University of Phoenix
01.2011
Associate of Science - Biology
Southwestern Christian College
Terrell, TX05-1983
Skills
- Effective problem resolution
- Project coordination
- Strong focus on accuracy
- Goal-oriented planning
- Leadership direction
- Collaborative teamwork skills
- Adaptable to change
- Effective relationship management
- Engaging presentation skills
CONTACT
- PHONE: 817-658-1334
- EMAIL: md.johnson63@gmail.com
Timeline
Program Manager, ICF Group Homes
MHMR Tarrant County
01.2024 - 08.2025
BH Tech/Department Assistant
Texas Health Arlington Memorial
07.2017 - 01.2024
Director of Day Habilitation Services
MHMR Tarrant County
08.2009 - 09.2020
Director of HCS Service Coordination
MHMR Tarrant County
09.2008 - 08.2009
Bachelor of Science - Business Management
University of Phoenix
Associate of Science - Biology
Southwestern Christian College
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