MARK JOHNSON
WILMINGTON,OH
Summary
Dynamic Parts Manager with a proven track record at Gordon CDJR, excelling in inventory management and vendor relations. Enhanced operational efficiency through innovative training programs and strategic procurement, resulting in improved customer service and timely parts availability. Skilled in Microsoft Office and adept at fostering strong team collaboration.
Experienced with inventory management, supply chain optimization, and team leadership. Utilizes strong organizational skills to maintain accurate stock levels and reduce operational inefficiencies. Track record of enhancing vendor relationships and ensuring seamless parts availability.
Overview
38
38
years of professional experience
Work History
Shift Manager
Pizza Hut
08.1991 - 08.1991
- Supervised shift operations, ensuring adherence to safety and quality standards.
- Trained and mentored staff, enhancing team performance and customer service skills.
- Managed inventory levels, reducing waste through effective stock control practices.
- Implemented process improvements, increasing operational efficiency and reducing turnaround times.
- Coordinated staff schedules, optimizing workforce allocation for peak business periods.
- Resolved customer complaints swiftly, maintaining high satisfaction ratings in service delivery.
- Monitored financial transactions, ensuring compliance with cash handling procedures and accuracy in reporting.
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Managed approximately 30 incoming calls per day from customers.
Helicopter Mechanic 67N HUEY Helicopter
US Army
08.1987 - 08.1991
- Conducted thorough inspections of helicopter systems to ensure compliance with safety regulations.
- Performed maintenance and repairs on HUEY helicopter models, enhancing operational readiness.
- Evaluated technical manuals to maintain up-to-date knowledge of industry standards and practices.
- Oversaw inventory management of tools and parts, ensuring availability for timely repairs.
- Followed safety procedures while analyzing issues and working on aircraft.
- Maintained detailed records of all helicopter maintenance tasks performed, providing a clear audit trail for regulatory inspections.
- Managed inventory of spare parts and tools, maintaining optimal stock levels for efficient repair processes.
- Mentored junior mechanics in best practices, contributing to a skilled and knowledgeable workfor
- Mentored junior mechanics in best practices, contributing to a skilled and knowledgeable workforce.
- Removed and installed aircraft subsystem assemblies such as engines, rotors, gearboxes, transmissions, and mechanical flight controls.
- Achieved recognition for outstanding workmanship and dedication to safety, fostering a positive reputation among clients and peers.
- Assisted with aircraft and equipment transport and movement.
- Collaborated with flight crews to troubleshoot mechanical issues during pre-flight checks.
- Led training sessions for junior mechanics, fostering skill development and knowledge sharing.
Parts Manager
Gordon CDJR
11.2021 - 10.2025
- Managed inventory levels to ensure timely availability of parts and accessories.
- Oversaw daily operations, improving workflow efficiency across parts department.
- Implemented training programs for staff on inventory management systems and best practices.
- Developed strong relationships with suppliers to optimize procurement processes.
- Analyzed sales trends to forecast demand and adjust inventory accordingly.
- Coordinated with service departments to support repair and maintenance needs effectively.
- Developed a Parts Delivery system to Wholesale customers business
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Ordered parts for over the counter customers, Wholesale customers, repair shops and City/State Maintenance department for use in Fleet Maintenance and Service Equipment.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Provided timely, insightful and accurate reports to upper management.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Supervised and trained staff on product knowledge and customer service.
- Organized special promotions on parts sales, boosting revenue during slow periods or when excess inventory needed to be cleared out quickly.
- Managed approximately 30 incoming calls, emails and parts requests per day from customers.
Parts Manager
Wilmington Auto Center CDJR
09.2016 - 11.2021
- Managed inventory levels to ensure timely availability of parts and accessories.
- Oversaw daily operations, improving workflow efficiency across parts department.
- Implemented training programs for staff on inventory management systems and best practices.
- Developed strong relationships with suppliers to optimize procurement processes.
- Analyzed sales trends to forecast demand and adjust inventory accordingly.
- Coordinated with service departments to support repair and maintenance needs effectively.
- Developed a Parts Delivery system to Wholesale customers business
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Ordered parts for over the counter customers, Wholesale customers, repair shops and City/State Maintenance department for use in Fleet Maintenance and Service Equipment.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Provided timely, insightful and accurate reports to upper management.
- Supervised and trained staff on product knowledge and customer service.
- Organized special promotions on parts sales, boosting revenue during slow periods or when excess inventory needed to be cleared out quickly.
- Managed approximately 30 incoming calls, emails and parts orders per day from customers.
Outside Sales Account Manager
Wilmington Automotive Napa Auto Parts
05.1993 - 09.2016
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Identified new business opportunities through market research and competitor analysis.
- Executed effective sales strategies to increase revenue and market share in assigned territory.
- Collaborated with cross-functional teams to ensure seamless product delivery and service quality.
- Analyzed sales data to track performance, forecast trends, and inform strategic decision-making.
- Increased sales revenue by building and maintaining strong relationships with key clients.
- Established new accounts through cold calling and personal visits to potential customers.
- Delivered informative product demonstrations, highlighting unique features and benefits that met specific client requirements.
- Achieved sales targets consistently by utilizing excellent communication and negotiation skills.
- Managed a diverse portfolio of accounts, balancing multiple priorities while maintaining quality service delivery.
- Participated in trade shows and industry events to increase brand visibility and expand professional networks.
- Finalized sales deals and contracts.
- Followed up with customers about customer service.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Set and achieved company defined sales goals.
- Negotiated prices, terms of sales and service agreements.
- Trained new employees on customer service, money handling and organizing strategies.
- Generated advertising brochure for vendor use.
- Managed approximately 20 incoming calls, emails, parts orders and faxes per day from customers.
Helicopter Mechanic 67N HUEY Helicopter
OHARNG (OHIO ARMY National Guard)
08.1991 - 12.1994
- Conducted thorough inspections of helicopter systems to ensure compliance with safety regulations.
- Performed maintenance and repairs on HUEY helicopter models, enhancing operational readiness.
- Evaluated technical manuals to maintain up-to-date knowledge of industry standards and practices.
- Oversaw inventory management of tools and parts, ensuring availability for timely repairs.
- Followed safety procedures while analyzing issues and working on aircraft.
- Maintained detailed records of all helicopter maintenance tasks performed, providing a clear audit trail for regulatory inspections.
- Managed inventory of spare parts and tools, maintaining optimal stock levels for efficient repair processes.
- Mentored junior mechanics in best practices, contributing to a skilled and knowledgeable workforce.
- Removed and installed aircraft subsystem assemblies such as engines, rotors, gearboxes, transmissions, and mechanical flight controls.
- Achieved recognition for outstanding workmanship and dedication to safety, fostering a positive reputation among clients and peers.
- Assisted with aircraft and equipment transport and movement.
- Collaborated with flight crews to troubleshoot mechanical issues during pre-flight checks.
- Led training sessions for junior mechanics, fostering skill development and knowledge sharing.
Education
High School Diploma -
Clinton County Christain School
Wilmington, OH06.1987
Skills
- Invoice processing
- Customer service
- Inventory management
- Ordering parts
- Vendor relations
- Inventory auditing
- Returns processing
- Staff training
- Supply chain coordination
- Parts documentation
- Obsolescence control
- Profit and loss tracking
- Microsoft office
Languages
English
Full Professional
Timeline
Parts Manager
Gordon CDJR
11.2021 - 10.2025
Parts Manager
Wilmington Auto Center CDJR
09.2016 - 11.2021
Outside Sales Account Manager
Wilmington Automotive Napa Auto Parts
05.1993 - 09.2016
Shift Manager
Pizza Hut
08.1991 - 08.1991
Helicopter Mechanic 67N HUEY Helicopter
OHARNG (OHIO ARMY National Guard)
08.1991 - 12.1994
Helicopter Mechanic 67N HUEY Helicopter
US Army
08.1987 - 08.1991
High School Diploma -
Clinton County Christain School