LAVINA BLEVINS
Blountville
Summary
Energetic Healthcare professional dedicated to providing top-quality, patient-centered care. Highly skilled in addressing acute and chronic conditions. Resourceful navigation of complex healthcare environments to optimize patient care. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Licensed Practical Nurse
Gastronenterology Associates
05.2024 - Current
- Improved patient outcomes by monitoring vital signs, and documenting relevant information.
- Assisted with admissions, appointments, transfers, and discharges.
- Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Managed time-sensitive tasks effectively under pressure while maintaining composure during critical situations or emergencies.
Restaurant Team Member
Bojangles' Famous Chicken 'n Biscuits
09.2023 - 04.2024
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
Nursing Assistant
Ballad Health System
05.2023 - 08.2023
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
Resident Care Aide
Frontier Health
10.2021 - 04.2023
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Planned optimal meals based on established nutritional plans.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Monitored infection control procedures to verify facility-wide health and safety.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Organized games and other activities to engage clients and offer mental stimulation.
- Assisted residents with bathing, dressing, grooming, toileting and eating activities.
- Delivered personal nursing assistance in pre- and post-operative situations.
- Helped residents maintain neat, orderly and comfortable room by making beds and assisting with cleaning and organization.
- Built relationships with patients through companionship and life enrichment activities to improve quality of life.
- Provided companionship, personal care and household management assistance to clients within private home settings.
- Served meals to residents according to individual meal plans, nutritional needs and personal preferences.
- Documented changes in patients' psychosocial and physical conditions and communicated to care team.
- Performed or assisted with ADLs using care plans and flow sheets as guide for personal hygiene, dressing, oral hygiene, nail care, toileting and other services.
- Completed routine and non-routine resident direct care duties to meet physical and emotional needs residents.
- Observed residents' overall health conditions and communicated changes to assisted living manager.
- Assisted with support services and coordinated activities and resident programming.
- Reported on patient activities to charge person at end of shift to maintain continuity of care.
- Motivated clients to participate in new activities to broaden skills.
- Provided emergency first aid, CPR, basic life support and Heimlich maneuver procedures when needed.
- Delivered caring companionship to elderly and developmentally disabled patients.
- Maintained behavior management checklist and recorded daily data.
- Transported clients to recreational and leisure activities.
- Prepared and maintained detailed records of residents' progress and services performed and reported condition changes to supervisor.
- Assisted patients to complete bathing, feeding, lifting, mobility and transferring activities.
- Administered and recorded medication distribution according to policy.
- Collaborated with day services to coordinate clients' at-home program for continuity of care.
- Participated in departmental, organizational and community meetings.
- Aided residents with activities of daily living and contributed to overall well-being by providing assistance with feeding, cleaning, personal hygiene and mobility.
- Taught independent living skills to assist individuals with such tasks as grocery shopping and money management.
- Worked closely with clients in vocational adjustments to acquire desirable work habits.
- Managed grocery shopping and took clients to medical appointments.
- Referred residents to additional medical or community resources.
Call Center Representative
Agero
04.2019 - 10.2020
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- Negotiated with vendors to expedite product shipments and backorders.
- Improved call management database by frequently changing and updating customer contact information.
- Managed high-volume of inbound and outbound customer calls.
- Explained key information regarding products and services to customers to encourage informed decision-making.
- Educated customers on special pricing opportunities and company offerings.
- Documented customer inquiries and feedback and entered service delivery suggestions in company database.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
Home Health Aide
Lighthouse Assisted Living
11.2018 - 04.2019
- Maintained clean and well-organized environment for client happiness and safety.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Assisted clients with bathing, dressing and incontinence care.
- Improved patient outlook and daily living through compassionate care.
- Organized games and other activities to engage clients and offer mental stimulation.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Carried out important daily living tasks for patients by cooking meals, washing laundry and other household chores.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Transported clients to doctor's appointments and errands.
- Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
- Maintained patient hygiene by administering bedpans, urinals, baths and shaves.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Delivered high level of assistance with cooking, meal preparation and shopping.
- Followed care plan and directions to administer medications.
Cashier
Target
10.2018 - 11.2018
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Trained new team members in cash register operation, stock procedures and customer services.
- Met high productivity standards in processing payments for customers.
- Helped with purchases, locating items and signing up for rewards programs.
- Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
- Scanned customer purchases and supported transactions to streamline sales process.
- Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
- Learned roles of other departments to provide coverage and keep store operational.
- Inspected items for damage and obtained replacements for customers.
Bakery Associate
Walmart
10.2017 - 12.2017
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Provided excellent customer service to foster satisfaction and loyalty.
- Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
- Operated POS system to process bakery sales transactions.
- Operated ovens, proofers, fryers, sheeters, rounders, scales and mixers for bakery
- Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
- Greeted incoming patrons, offered menu advice and documented order details and special preferences.
- Used bread slicers and other bakery equipment efficiently to handle high-volume operations needs.
- Adhered to food safety protocols to protect customers.
- Answered phone calls, greeted store customers and provided exceptional service every time.
- Provided customers with detailed information about available services and products in bakery.
- Performed routine upkeep tasks such as replacing ribbons, stocking employee areas and cleaning windows.
- Suggested appropriate products and answered questions for customers.
- Completed timely and thorough shift change procedures.
- Stayed on top of changes in bakery menu to provide customers with optimal service.
- Consulted with customers to provide advice about designs and document requirements.
- Handled credit and debit card payment processing to complete purchasing experience.
Cashier
Bojangles' Famous Chicken 'n Biscuits
02.2011 - 12.2017
- Operated cash register, collected payments and provided accurate change.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Helped with purchases, locating items and signing up for rewards programs.
- Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
- Met high productivity standards in processing payments for customers.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Trained new team members in cash register operation, stock procedures and customer services.
- Answered customer quests, provided store information and escorted to desired store areas.
- Verified customer identification for alcohol or tobacco purchases.
- Inspected items for damage and obtained replacements for customers.
- Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
- Received payments for products and issued receipts.
- Assisted customers with account updates, new service additions and promotional offers.
- Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
- Resolved customer complaints and escalated worsening concerns for remediation.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Increased sales by suggesting specific complementary items to customers.
- Devised promotional plans to target and move excess stock, high-profit items and soon-to-expire merchandise for easy sale.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
Waitress
Valentino's Bistro Family Restaurant
08.2010 - 07.2012
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Stocked server areas with supplies before, during and after shifts.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Served plated dinners, oversaw buffet-style dinners and passed hors d'oeuvres for parties.
- Assisted kitchen staff with food counts by determining number of items required for complete service.
- Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Increased sales of high margin menu items through effective upselling.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Operated POS terminals to input orders, split bills and calculate totals.
- Implemented sanitary food handling, holding and service protocols.
- Completed final preparations of dishes and quickly delivered items to customers.
- Reset tables between guests, refilled condiments and wiped down surfaces.
- Set up tables and counters to prepare dining and serving areas.
- Calculated charges, issued table checks and collected payments from customers.
- Relayed orders and special requests to cooks.
Education
Licensed Practical Nurse Certification - Nursing
Tennessee College of Applied Technology
Elizabethton, TN04-2024
Sullivan East High School
Bluff City, TN05.2014
Skills
- Household organization
- Meal planning
- Client relationship management
- Patient Care
- Infection control procedures
- Collecting vital signs
- Quick problem solver
- Grooming and bathing assistance
- Calm and level-headed under duress
- General housekeeping ability
- Helping with medication
Certification
- Certified Medication Aide (CMA)
Education and Training
other
Timeline
Licensed Practical Nurse
Gastronenterology Associates
05.2024 - Current
Restaurant Team Member
Bojangles' Famous Chicken 'n Biscuits
09.2023 - 04.2024
Nursing Assistant
Ballad Health System
05.2023 - 08.2023
Resident Care Aide
Frontier Health
10.2021 - 04.2023
Call Center Representative
Agero
04.2019 - 10.2020
Home Health Aide
Lighthouse Assisted Living
11.2018 - 04.2019
Cashier
Target
10.2018 - 11.2018
Bakery Associate
Walmart
10.2017 - 12.2017
Cashier
Bojangles' Famous Chicken 'n Biscuits
02.2011 - 12.2017
Waitress
Valentino's Bistro Family Restaurant
08.2010 - 07.2012
- Certified Medication Aide (CMA)
Licensed Practical Nurse Certification - Nursing
Tennessee College of Applied Technology
Sullivan East High School
Similar Profiles
Nicole BowersNicole Bowers
Medical Assistant at Gastronenterology AssociatesMedical Assistant at Gastronenterology Associates
Lucia CanoLucia Cano
Medical Assistant at Gastronenterology AssociatesMedical Assistant at Gastronenterology Associates
Amanda MartzAmanda Martz
Medical Procedure Scheduler/Assistant Office Manager at Gastronenterology AssociatesMedical Procedure Scheduler/Assistant Office Manager at Gastronenterology Associates