Mark Jordan
Augusta,GA
Summary
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
9
9
years of professional experience
Work History
Operations Manager
Overstock Furniture And Mattress
2023.10 - Current
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Analyzed and reported on key performance metrics to senior management.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategic plans to drive business growth and increase revenue
- Managed a team of employees, providing guidance and support to ensure daily operations ran smoothly
- Conducted performance evaluations and provided feedback to team members to improve productivity
- Oversaw budget planning and financial management to ensure profitability
Bartender Shift Manager
Rendezvous At Three
2019.01 - Current
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Maintained consistent inventory records by conducting regular audits of liquor supplies, adjusting orders as necessary based on demand trends.
- Followed strict recipes and drink measurements to minimize product used.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Developed innovative drink recipes that became popular among patrons, boosting sales and enhancing the establishment''s reputation.
- Enhanced team productivity by delegating tasks and overseeing workflow in a fast-paced environment.
Customer Service Representative
T-Mobile
2020.10 - 2022.10
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Promptly responded to inquiries and requests from prospective customers.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Responded proactively and positively to rapid change.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Processed customer service orders promptly to increase customer satisfaction.
Corporate Traveling Trainer
Chick-fil-A
2018.05 - 2020.10
- Traveled to various locations to oversee opening of new construction restaurants or remodeled restaurants and to train new employees the policies , procedures and standards of Chick-Fil -A
- Facilitated workshops on leadership development, conflict resolution, and teamwork, cultivating a positive work environment.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Wrote contracts for company employees, working towards satisfactory agreement between executives, employees and personal goals.
Director of Operations
Chick-Fil-A
2015.07 - 2020.10
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Trained and guided team members to maintain high productivity and performance metrics.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced operational risks while organizing data to forecast performance trends.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
BBA - Business Administration And Management
University Of Arizona Global Campus
Arizona05.2026
Skills
- Solutions Development
- Marketing Strategies
- Contract Management
- Excellent Communication
- Social Media Marketing
- Mergers and acquisitions knowledge
- Attention to Detail
- Budget Control
- Business Leadership
- Building and Facility Management
- Complex problems analysis
- Sales Coaching
- Employee Motivation
- Performance Evaluations
Timeline
Operations Manager
Overstock Furniture And Mattress
2023.10 - Current
Customer Service Representative
T-Mobile
2020.10 - 2022.10
Bartender Shift Manager
Rendezvous At Three
2019.01 - Current
Corporate Traveling Trainer
Chick-fil-A
2018.05 - 2020.10
Director of Operations
Chick-Fil-A
2015.07 - 2020.10
BBA - Business Administration And Management
University Of Arizona Global Campus
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