Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Mark Jordan

Salt Lake City,United States

Summary

Results-driven and seasoned professional with over 14 years of experience in the technology industry. Proven track record of success in project management, product management, and support services management. Adept at overseeing internal support and development processes, ensuring client success engagements, and managing a diverse range of IBM software products. Further details can be given upon request.

Overview

24
24
years of professional experience

Work History

Senior Support Manager

IBM
12.2022 - Current
  • Currently serving as Senior Support Manager for IBM Content Navigator, Deaja ViewOne, and ADP (Americas)
  • Key responsibilities include project management, product management, and support services management
  • Specialized in Enterprise Content Management with a focus on IBM-supplied software products.

Senior Software Advisory Engineer

IBM
08.2022 - 12.2022
  • Contributed to project management and product management activities.

Software Advisory Engineer

IBM
04.2013 - 12.2022
  • Managed direct client success engagements and internal support and development processes
  • Specialized in cloud-based and on-prem IBM software products, including IBM Content Navigator and Cloud Pak for Business Automation.

Owner

Jordan Technical Consulting, LLC
04.2008 - 07.2009
  • Established and organized IT consulting services for businesses outside the United States.

Account Manager

Outblaze
04.2008 - 04.2009
  • Effectively managed hosted web-based email client accounts
  • Collaborated with cross-functional teams to strategize and position Outblaze in the Cloud Messaging space.

Network Operations

Supernews
07.2005 - 03.2008
  • Managed day-to-day operations of European and North American network datacenter deployments
  • Coordinated with telecom and network connectivity service providers for infrastructure maintenance.

Technical Account Manager

Critical Path, Inc.
05.2004 - 07.2005
  • Provided administrative and technical support for 200+ Internet Service Providers utilizing hosted NNTP services.

Technical Support Engineer

Supernews
09.2003 - 05.2004
  • First-level support for individual and corporate customer base.

Technical Support Engineer

Supernews
07.2000 - 09.2003
  • First-level support for hosted messaging products, LDAP, POP3, IMAP, SMTP, Secure File Services, NNTP Services, Exchange, and Lotus Notes.

Education

No Degree -

University of Utah
Salt Lake City, UT

Skills

  • People Management
  • Enterprise Content Management Software Support
  • SaaS Offering Support
  • Cloud Support
  • Project Management
  • Support Best Practices Design and Implementation
  • Java
  • SMTP
  • HTML
  • HTTP/HTTPS
  • LDAP
  • WebSphere Application Server
  • Kubernetes
  • Docker

Websites

Timeline

Senior Support Manager

IBM
12.2022 - Current

Senior Software Advisory Engineer

IBM
08.2022 - 12.2022

Software Advisory Engineer

IBM
04.2013 - 12.2022

Owner

Jordan Technical Consulting, LLC
04.2008 - 07.2009

Account Manager

Outblaze
04.2008 - 04.2009

Network Operations

Supernews
07.2005 - 03.2008

Technical Account Manager

Critical Path, Inc.
05.2004 - 07.2005

Technical Support Engineer

Supernews
09.2003 - 05.2004

Technical Support Engineer

Supernews
07.2000 - 09.2003

No Degree -

University of Utah

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Mark Jordan