Mark Joyce
South St Paul,Minnesota
Summary
Customer-oriented General Manager with over 15 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
28
28
years of professional experience
Work History
Professional Bus Operator
Metropolitan Council - Metro Transit
03.2015 - Current
- Improved route performance by contributing feedback during regular meetings with supervisors regarding potential improvements or challenges faced on specific routes.
- Improved customer satisfaction by providing safe and timely transportation to passengers.
- Provided exceptional customer service to passengers, addressing inquiries, and resolving concerns in a timely and professional manner.
- Handled emergency situations calmly and efficiently while prioritizing passenger well-being above all else.
Chief Operating Officer
Wenda Winter Wear
09.2009 - Current
- Negotiated contracts and agreements to secure favorable terms and maximize profits.
- Streamlined operations by implementing efficient processes and systems, leading to increased productivity and cost savings.
- Identified and pursued business development opportunities to grow organization and increase revenue.
- Formulated strategic plans aligning with overall company vision; setting achievable short and long-term goals to drive growth and profitability.
Assistant Pharmacy Manager
Walgreens
09.2005 - 01.2007
- Optimized inventory organization and upkeep procedures.
- Oversaw orders and shipments as scheduled.
- Trained new pharmacy team members on proper procedures and company policies, ensuring consistent quality of service.
- Created and modified weekly schedules for staff.
- Assisted in maintaining a clean, organized, and safe work environment, adhering to company standards and regulations.
Liquor Store General Manager
Yarmo Liquors
01.2000 - 10.2002
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Analyzed market trends and competitor activities to create competitive advantages.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Liquor Store Manager
Lex Liquor Barrel
07.1997 - 01.2000
- Established clear expectations for staff performance through well-defined job descriptions, performance metrics, and ongoing feedback.
- Boosted sales through the implementation of promotional events, engaging product displays, and strategic merchandise placement.
- Maintained a clean and safe environment for customers and employees by enforcing strict adherence to company policies and procedures.
- Resolved customer complaints promptly and professionally, leading to increased customer loyalty and repeat business.
- Oversaw cash handling procedures for accuracy, reducing discrepancies in daily reconciliations substantially over time.
- Developed relationships with suppliers to negotiate favorable pricing, secure exclusive products, and maintain consistent stock levels.
Assistant Store Manager
MGM Liquor Warehouse
07.1996 - 07.1997
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Education
Bachelor of Arts - Communications
College of St. Thomas
St. Paul, MNSkills
Leadership and team building
Problem Resolution
Operations Management
Training and coaching
Customer Relations
Inventory Control
Vendor relationships
Team Player
Timeline
Professional Bus Operator
Metropolitan Council - Metro Transit
03.2015 - Current
Chief Operating Officer
Wenda Winter Wear
09.2009 - Current
Assistant Pharmacy Manager
Walgreens
09.2005 - 01.2007
Liquor Store General Manager
Yarmo Liquors
01.2000 - 10.2002
Liquor Store Manager
Lex Liquor Barrel
07.1997 - 01.2000
Assistant Store Manager
MGM Liquor Warehouse
07.1996 - 07.1997
Bachelor of Arts - Communications
College of St. Thomas
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