Summary
Overview
Work History
Education
Skills
Affiliations
References
Selectedachievements
Timeline
Generic

MARK J. TORRES

Albuquerque,NM

Summary

Exceptional knowledge of the New Mexico Criminal Code, Federal Criminal Procedure, security and risk management, public safety, arson investigations, and auto theft related expertise. Am a dedicated public servant and a passionate leader who is adept at team building, collaboration, conflict resolution. Strong background includes extensive experience in strategic development, planning, and analytics, developing and implementing creative solutions to departmental and operational issues. Also have expertise in procurement and employment of technology used in a law-enforcement setting. Dedicated law enforcement officer offering 20 years experience in law enforcement landscape. Demonstrated success in monitoring public safety through patrol details and during community events. Resourceful worker with commitment to integrity and honesty.

Overview

34
34
years of professional experience

Work History

COMMANDER/ DEPUTY COMMANDER, REAL TIME CRIME CENTER

CITY OF ALBUQUERQUE, ALBUQUERQUE POLICE DEPARTMENT
04.2021 - Current

As Commander of the Albuquerque Real Time Crime Center, Lead a dynamic team in leveraging advanced technology, data analysis, and real-time intelligence to support law enforcement operations and enhance public safety. Oversaw the integration of technologies and surveillance systems, predictive analytics, and communication platforms to provide officers with actionable intelligence during critical incidents. Am an experienced leader in coordinating with multiple agencies and managing rapid response protocols has been instrumental in reducing crime rates and improving situational awareness across the city. Managed a staff of 54 full time employees.

**Core Skills**:

- Real-Time Intelligence & Data Analysis

- Multi-Agency Coordination

- Surveillance Systems & Technology Integration

- Crisis Response & Decision-Making

- Leadership & Strategic Planning

SUPERVISING SPECIAL AGENT

STATE OF NM OFFICE OF SUPERINTENDENT OF INSURANCE, NEW MEXICO AUTO THEFT PREVENTION AUTHORITY
03.2017 - 04.2021

As the Special Agent in Charge of Insurance Fraud investigations, I lead a dedicated team in identifying, investigating, and prosecuting fraudulent claims and schemes. I oversee the development of investigative strategies, manage complex case files, and coordinate with law enforcement and legal teams to ensure successful prosecutions. My expertise in forensic analysis, interview techniques, and fraud detection has led to significant recoveries and the dismantling of organized fraud rings. Committed to upholding integrity in the insurance industry, I advocate for policy improvements and enhanced fraud prevention measures.

**Core Skills**:

- Fraud Investigations & Case Management

- Forensic Analysis & Evidence Gathering

- Team Leadership & Training

- Interagency Collaboration

- Policy Development & Fraud Prevention

lead the team in be awarded-

Medal of Valor

Autotheft Reduction Aware

Team of the year

SPECIAL AGENT

STATE OF NM OFFICE OF SUPERINTENDENT OF INSURANCE, NEW MEXICO AUTO THEFT PREVENTION AUTHORITY
03.2016 - 03.2017

As the Special Agent in the Insurance Fraud division, Worked along side a team in identifying, investigating, and prosecuting fraudulent claims and schemes. I oversee the development of investigative strategies, manage complex case files, and coordinate with law enforcement and legal teams to ensure successful prosecutions. Expertise in forensic analysis, interview techniques, and fraud detection has led to significant recoveries and the dismantling of organized fraud rings. Committed to upholding integrity in the insurance industry, I advocate for policy improvements and enhanced fraud prevention measures.

**Core Skills**:

- Fraud Investigations & Case Management

- Forensic Analysis & Evidence Gathering

- Team Leadership & Training

- Interagency Collaboration

- Policy Development & Fraud Prevention

LEAD INVESTIGATOR

THIRTEENTH JUDICAL DISTRICT ATTORNEY'S OFFICE
05.2015 - 03.2016

As the Lead Investigator for the District Attorney's Office, I conduct comprehensive investigations into criminal cases, collaborating closely with law enforcement, attorneys, and forensic experts. My responsibilities include gathering evidence, interviewing witnesses, and analyzing case materials to build strong prosecutorial cases. I excel in developing investigative strategies and managing complex cases, ensuring all evidence is handled with integrity and in compliance with legal standards. My commitment to justice and strong analytical skills have contributed to successful prosecutions and enhanced community safety.

**Core Skills**:

- Criminal Investigations & Case Management

- Evidence Collection & Analysis

- Witness Interviewing & Testimony Preparation

- Interagency Collaboration

- Strategic Planning & Problem-Solving

SERGEANT, SPECIAL INVESTIGATIONS

LOS LUNAS POLICE DEPARTMENT
02.2013 - 05.2015

As a Sergeant in Criminal Investigations, I have led teams in conducting thorough investigations into complex criminal cases, including homicides, fraud, narcotics, and violent crimes. With a focus on evidence collection, suspect interviews, and case management, I ensure that investigations are executed with precision and adhere to legal standards. My leadership skills and experience in coordinating with local, state, and federal agencies have resulted in numerous successful prosecutions. I excel in managing high-stakes investigations, mentoring junior officers, and delivering justice for victims.

**Core Skills**:

- Criminal Case Management

- Evidence Collection & Analysis

- Suspect Interviews & Interrogations

- Team Leadership & Mentorship

- Multi-Agency Collaboration

SHERIFF DEPUTY

SANTA FE COUNTY SHERIFF'S DEPARTMENT
10.2012 - 02.2013

As a Deputy Sheriff with the Santa Fe County Sheriff’s Office, I have served the community with integrity and professionalism, ensuring public safety and enforcing local and state laws. With a focus on patrol operations, criminal investigations, and community outreach, I have effectively handled a range of law enforcement duties, from traffic enforcement to emergency response and narcotics investigations. My ability to assess situations quickly, resolve conflicts, and work collaboratively with various agencies has contributed to maintaining safety and justice in Santa Fe County.

**Core Skills**:

- Criminal Investigations

- Emergency Response

- Community Policing

- Rural Patrol Operations

- Conflict Resolution

SERGEANT OF CRIMINAL INVESTIGATIONS

LOS LUNAS POLICE DEPARTMENT
04.2007 - 10.2012

As a Sergeant in Criminal Investigations, I have led teams in conducting thorough investigations into complex criminal cases, including homicides, fraud, narcotics, and violent crimes. With a focus on evidence collection, suspect interviews, and case management, I ensure that investigations are executed with precision and adhere to legal standards. My leadership skills and experience in coordinating with local, state, and federal agencies have resulted in numerous successful prosecutions. I excel in managing high-stakes investigations, mentoring junior officers, and delivering justice for victims.

**Core Skills**:

- Criminal Case Management

- Evidence Collection & Analysis

- Suspect Interviews & Interrogations

- Team Leadership & Mentorship

- Multi-Agency Collaboration

SHERIFF DEPUTY

TAOS COUNTY SHERIFF'S DEPARTMENT
12.2005 - 04.2007

As a Deputy Sheriff with the Taos County Sheriff’s Office, I have served the community with integrity and professionalism, ensuring public safety and enforcing local and state laws. With a focus on patrol operations, criminal investigations, and community outreach, I have effectively handled a range of law enforcement duties, from traffic enforcement to emergency response and narcotics investigations. My ability to assess situations quickly, resolve conflicts, and work collaboratively with various agencies has contributed to maintaining safety and justice in Taos County.

**Core Skills**:

- Criminal Investigations

- Emergency Response

- Community Policing

- Rural Patrol Operations

- Conflict Resolution

COUNTER INTELLIGENCE AGENT

UNITED STATES ARMY
07.1990 - 07.2006

As a U.S. Army Counterintelligence Agent, I conducted investigations and operations to detect, identify, and neutralize threats to national security. My expertise includes counterespionage, threat assessment, and insider threat investigations, utilizing advanced surveillance techniques and intelligence analysis to prevent espionage and sabotage. I collaborated with military, federal, and allied agencies to safeguard classified information and maintain operational security. My attention to detail, critical thinking, and commitment to mission success were key to protecting U.S. interests both domestically and abroad.

**Core Skills**:

- Counterespionage & Threat Mitigation

- Intelligence Collection & Analysis

- Surveillance & Investigative Techniques

- Insider Threat Detection

- Multi-Agency Collaboration

BUILDING MANAGER

NEW MEXICO FINANCE AUTHORITY
08.2004 - 08.2005

As a Building Manager, I oversee the daily operations, maintenance, and safety of commercial and residential properties. I manage tenant relations, coordinate repairs, and ensure compliance with local building codes and safety regulations. My role involves supervising maintenance staff, managing budgets, and negotiating contracts with vendors. With a focus on efficiency and tenant satisfaction, I ensure the property runs smoothly and remains in excellent condition, addressing issues promptly to maintain a safe and well-functioning environment.

**Core Skills**:

- Property Maintenance & Operations

- Tenant Relations & Issue Resolution

- Budget Management & Vendor Negotiations

- Building Safety & Code Compliance

- Team Supervision

OFFICE MANAGER

GARY E. GAYLORD, LTD.
05.1997 - 08.2004

As an Office Manager for an accounting firm, I oversee daily operations, ensuring efficiency in administrative tasks, client relations, and team coordination. I manage office resources, handle billing and invoicing, and support accountants by maintaining accurate records and schedules. With a strong focus on organization and communication, I ensure smooth workflows, assist with compliance, and enhance overall productivity. My attention to detail and problem-solving abilities contribute to a well-run office and exceptional client service.

**Core Skills**:

- Office Administration & Organization

- Billing & Invoicing

- Client Relations & Communication

- Scheduling & Records Management

- Team Coordination

Education

Intelligence Liaison Officer - Intelligence Liaison Officer Course

U.S. Department of Homeland Security
Albuquerque, NM
01.2014

Incident Command for LE - Critical Incident Response Operations

U.S. Department of Homeland Security
Albuquerque, NM
01.2013

Administrative & Mid-Level Supervision - Law Enforcement Administration

Public Agency Training Council
Santa Fe, NM
01.2012

Senior Management Leadership Program - Law Enforcement Administration

Northwestern University
Los Lunas, NM
01.2012

Interview And Interrogation Certificate - Countering Drug Cartel Violence

U.S Department of Justice
Roswell, NM
01.2011

Certificate - Interview And Interrogation- Advanced

Federal Bureau of Investigation
Albuquerque, NM
01.2010

Drug Investigation School - Law Enforcement Intelligence Analysis

United State Justice Department (DEA)
Denver, CO
01.2009

Certificate - Basic Law Enforcement Certification

New Mexico Department of Public Safety
Santa Fe, NM
01.2006

Counterintelligence Agent Certification Course - Counterintelligence Agent Certification Course

Counterintelligence Agent Course
Huachuca City, AZ
01.1990

Associates Degree Certificate - Machine Tool Technology

Albuquerque Technical- Vocational Institute
Albuquerque, NM
01.1989

General Studies Diploma - General Studies

Penasco High School
Penasco, NM
01.1987

Skills

  • Meetings and presentations
  • Program coordination
  • Influencing skills
  • Staff Oversight

Affiliations

  • NEW MEXICO POLICE OFFICER CERTIFICATION
  • IATTI AUTO THEFT MEMBER
  • COLORADO AUTO THEFT TASK FORCE MEMBERSHIP
  • NATIONAL ASSOCIATION OF INSURACE COMMISSIONERS ANTI-FRAUD COMMITTEE & INSTRUCTOR
  • NATIONAL INSURANCE CRIME BUREAU AFFILIATE

References

AVAILABLE UPON REQUEST

Selectedachievements

  • Commander of OSI Special Agents that received Medal of Valor, bestowed on them by Governor of State of NM during law enforcement week, May 2019.
  • OSI team nominated as 2019 IACP Leadership in Prevention of Vehicle Crimes Award; Chief of the Albuquerque Police Department honored team in March of 2019 with an award for assisting the City of Albuquerque decrease auto theft by at least twenty-seven percent.
  • Selected to host 2018 National Fraud Director's conference in Santa Fe, New Mexico.
  • Lead the team of OSI Criminal Division Agents that received 2019 International Association of Auto Theft Investigators President's Award.
  • Recognized as 2019 Bureau of the Year Office of Superintendent of Insurance.
  • Nominated as 2019 Manager of the Year Office of the Superintendent of Insurance.
  • Lead team of OSI Criminal Division agents to second accreditation as a law enforcement agency after three years of adhering to higher standards in the law enforcement community.
  • New Mexico Auto Theft Prevention Authority participating in the first-ever four state conference including Texas, Arizona and Colorado.

Timeline

COMMANDER/ DEPUTY COMMANDER, REAL TIME CRIME CENTER

CITY OF ALBUQUERQUE, ALBUQUERQUE POLICE DEPARTMENT
04.2021 - Current

SUPERVISING SPECIAL AGENT

STATE OF NM OFFICE OF SUPERINTENDENT OF INSURANCE, NEW MEXICO AUTO THEFT PREVENTION AUTHORITY
03.2017 - 04.2021

SPECIAL AGENT

STATE OF NM OFFICE OF SUPERINTENDENT OF INSURANCE, NEW MEXICO AUTO THEFT PREVENTION AUTHORITY
03.2016 - 03.2017

LEAD INVESTIGATOR

THIRTEENTH JUDICAL DISTRICT ATTORNEY'S OFFICE
05.2015 - 03.2016

SERGEANT, SPECIAL INVESTIGATIONS

LOS LUNAS POLICE DEPARTMENT
02.2013 - 05.2015

SHERIFF DEPUTY

SANTA FE COUNTY SHERIFF'S DEPARTMENT
10.2012 - 02.2013

SERGEANT OF CRIMINAL INVESTIGATIONS

LOS LUNAS POLICE DEPARTMENT
04.2007 - 10.2012

SHERIFF DEPUTY

TAOS COUNTY SHERIFF'S DEPARTMENT
12.2005 - 04.2007

BUILDING MANAGER

NEW MEXICO FINANCE AUTHORITY
08.2004 - 08.2005

OFFICE MANAGER

GARY E. GAYLORD, LTD.
05.1997 - 08.2004

COUNTER INTELLIGENCE AGENT

UNITED STATES ARMY
07.1990 - 07.2006

Intelligence Liaison Officer - Intelligence Liaison Officer Course

U.S. Department of Homeland Security

Incident Command for LE - Critical Incident Response Operations

U.S. Department of Homeland Security

Administrative & Mid-Level Supervision - Law Enforcement Administration

Public Agency Training Council

Senior Management Leadership Program - Law Enforcement Administration

Northwestern University

Interview And Interrogation Certificate - Countering Drug Cartel Violence

U.S Department of Justice

Certificate - Interview And Interrogation- Advanced

Federal Bureau of Investigation

Drug Investigation School - Law Enforcement Intelligence Analysis

United State Justice Department (DEA)

Certificate - Basic Law Enforcement Certification

New Mexico Department of Public Safety

Counterintelligence Agent Certification Course - Counterintelligence Agent Certification Course

Counterintelligence Agent Course

Associates Degree Certificate - Machine Tool Technology

Albuquerque Technical- Vocational Institute

General Studies Diploma - General Studies

Penasco High School
MARK J. TORRES