With thirty-five years of progressive Human Resources experience spanning the private and public sectors, I have transformed Human Resources from an administrative function to a strategic partner. My commitment to equal opportunity, diversity, and cultural competence drives me to create inclusive workplaces where every employee can thrive. Emphasis on employee relations, legal compliance, worker's compensation, unemployment compensation, and benefits administration. I excel in:
Leadership and Strategy: Proven track record in reducing public service vacancies by approximately 40%, establishing employee relations guidelines and procedures, and revising employee personnel policies and procedures.
Employee Relations: Developed and implemented effective employee relations strategies, winning over 95% of challengeable unemployment compensation hearings.
Change Management: Successfully reorganized HR departments with a customer-focused approach and established functional HR departments from scratch.
Well-organized Administrative Director with 35-year background overseeing administration operations for multiple departments, including communications, purchasing, finance and logistics. Adept at developing policies and procedures in alignment with corporate objectives. Remarkable communication, analytical and time management abilities.
Overview
36
36
years of professional experience
2
2
Certifications
Work History
DIRECTOR OF ADMINISTRATIVE SERVICES
City of Midland
Midland, TX
02.2018 - 02.2025
Company Overview: The City of Midland, Texas, is a municipality in west Texas with a population of 140,432 (2024 census)
The city has 1159 budgeted full-time equivalents and a budget of $167 million
Responsible for the municipal organization's administration, supervision, and coordination of Human Resources, Employee Health and Wellness, Employee Benefits, Employee Relations, and Risk Management services
Reduced public service vacancies by approximately 40%
Established employee relations guidelines and procedures reducing claims
Revised employee personnel policies and procedures
Won greater than 95% of challengeable unemployment compensation hearings
The City of Midland, Texas, is a municipality in west Texas with a population of 140,432 (2024 census)
The city has 1159 budgeted full-time equivalents and a budget of $167 million
EXECUTIVE DIRECTOR OF HUMAN RESOURCES
Roosevelt School District No. 66
Phoenix, Arizona
12.2007 - 06.2017
Company Overview: Roosevelt Elementary School District is a political subdivision of the State of Arizona, located in South Phoenix
The District serves grades pre-kindergarten through eight and special needs preschoolers
There are nineteen schools in the District
The District serves approximately 9,500 students
Plans organizes and directs the activities and staff of the Roosevelt School District Human Resources Department, including recruitment and selection, compensation, employee benefits, occupational safety and health, organizational development and training, employee relations, equal employment law compliance, district-wide volunteer services; coordinates assigned activities with other district departments, divisions and external agencies
Implemented procedures for internal investigations
Won greater than 95% of challengeable unemployment compensation hearings
Reorganized the Human Resources Department with a customer focus
Served as Administration's Spokesperson, reaching a fair and equitable Meet & Confer agreement between Roosevelt Education Association and the District
Served as a member of the Superintendent's Cabinet
Roosevelt Elementary School District is a political subdivision of the State of Arizona, located in South Phoenix
The District serves grades pre-kindergarten through eight and special needs preschoolers
There are nineteen schools in the District
The District serves approximately 9,500 students
MANAGER OF HUMAN RESOURCES
St. Charles Youth & Family Services, Inc.
Milwaukee, WI
11.2003 - 12.2007
Company Overview: St
Charles Youth & Family Services, Inc
Is a 14-million-dollar non-profit human services organization serving at-risk youth and families at multiple locations in southeastern Wisconsin
St
Charles employs 297 professional, technical, full and part-time employees
Employee relations, benefits administration, implementation and administration of human resource policies, recruitment, training, unemployment administration, worker's compensation administration, and safety and insurance negotiations
Won 90.2% of challengeable unemployment compensation hearings
Successfully negotiated with health insurance vendors for a 5.9% increase compared with a 20.8% initial proposal
Assured compliance with regulatory agencies relating to employment practices and wage administration
Reduced workers' compensation claims by 30.4% and developed an ongoing working relationship with workers' compensation insurance vendors and medical professionals
Member of the Council on Accreditation Committee; accreditation received
St
Charles Youth & Family Services, Inc
Is a 14-million-dollar non-profit human services organization serving at-risk youth and families at multiple locations in southeastern Wisconsin
St
Charles employs 297 professional, technical, full and part-time employees
DIRECTOR OF HUMAN RESOURCES
Baird Display, Inc.
Waukesha, Wisconsin
09.2000 - 11.2003
Company Overview: Baird Display, Inc
Is a 20 million-dollar corporation that manufactures temporary and semi-permanent point-of-purchase displays
Baird Display employs 125 professional, technical and general labor employees
Employee relations, benefits administration, implementation and administration of human resource policies, recruitment, unemployment administration, worker's compensation administration, safety, payroll administration, and insurance negotiations
Created and distributed an employee handbook for exempt and non-exempt employees
Successfully challenged 100% of unemployment compensation hearings
Reduced workers' compensation claims resulted in a reduction of the workers' compensation modifier (efforts ongoing)
Evaluated and successfully implemented a Reduction in Workforce (RIF) without any legal challenges; reduced workforce from 175 to 99
Baird Display, Inc
Is a 20 million-dollar corporation that manufactures temporary and semi-permanent point-of-purchase displays
Baird Display employs 125 professional, technical and general labor employees
DIRECTOR OF HUMAN RESOURCES
Curtis Universal Ambulance, Inc.
Milwaukee, Wisconsin
02.1989 - 09.2000
Company Overview: Curtis Universal Ambulance, Inc
Is a 5.0 million dollar corporation that provides emergency and nonemergency ambulance services in Milwaukee, Madison, Edgerton, and Jefferson, Wisconsin
It employs 142, including emergency medical technicians, paramedics, nurses, and administrative personnel
Employee relations, union relations and negotiations, benefits administration, implementation and administration of human resource policies, recruitment, unemployment administration, worker's compensation administration, safety, payroll administration, and insurance negotiations
Implemented and developed a functional Human Resources Department where none existed
Designed safety guidelines and an Accident Review Board, resulting in a significant claim reduction and release from the Worker's Compensation risk pool
Lowered workers' compensation experience modifier from 2.03 to 0.92, resulting in a 76.2% reduction in worker's compensation premium dollars
Created the company's drug-free workplace policy
Reduced unemployment compensation experience rates from 2.00 to 0.30, decreasing unemployment insurance costs by over 85%
Won 86% of unemployment compensation hearings
Negotiated with insurance vendors for cost-effective and benefit-rich group health, life, dental, and disability insurance policies
Developed employee job descriptions for ten job classifications
Served as Chief Labor Negotiator, reaching a fair and equitable labor agreement between the union and management
Created and distributed an employee handbook for all employees
Assured compliance with regulatory agencies relating to employment practices and wage administration
Won 100% of EEOC claims with no probable cause determinations
Curtis Universal Ambulance, Inc
Is a 5.0 million dollar corporation that provides emergency and nonemergency ambulance services in Milwaukee, Madison, Edgerton, and Jefferson, Wisconsin
It employs 142, including emergency medical technicians, paramedics, nurses, and administrative personnel
Education
Master of Science - Human Resources
Marquette University
Milwaukee, Wisconsin
Bachelor of Science - Management
Cardinal Stritch University
Glendale, Wisconsin
Certificate of Human Resource Management -
Cardinal Stritch University
Glendale, Wisconsin
Skills
Proven track record in reducing public service vacancies by approximately 40%, establishing employee relations guidelines and procedures, and revising employee personnel policies and procedures
Developed and implemented effective employee relations strategies, winning over 95% of challengeable unemployment compensation hearings
Successfully reorganized HR departments with a customer-focused approach and established functional HR departments from scratch