Hi, I’m
Mark Kakaji
Arcadia,CA
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
26
years of professional experience
Work History
Free Lance Arcadia
Digital Marketing Specialist
07.2023 - Current
Job overview
- Developed and implemented digital marketing campaigns to increase brand awareness.
- Analyzed website traffic metrics and adjusted strategies accordingly.
- Created content for websites, blogs, social media platforms, and online advertising.
- Performed keyword research and analyzed SEO performance of webpages.
- Optimized landing pages for search engine optimization purposes.
- Monitored competitor activities and developed strategies to differentiate products or services.
- Drafted press releases and blog posts related to digital marketing initiatives.
- Analyzed consumer behavior data using analytics tools such as Google Analytics.
- Generated reports on website performance, ad campaigns, and other key metrics.
- Developed strategies for paid search campaigns across multiple channels including Google AdWords.
- Researched emerging trends in the industry and identified opportunities for growth.
Uber DriverLos Angeles, CA
Uber Driver
05.2023 - Current
Job overview
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
Can Et MerkeziIstanbul, Turkey
Owner/Manager
03.2019 - 07.2021
Job overview
- Ensured high-quality standards by personally sourcing all raw materials for the restaurant, guaranteeing freshness for all meals
- Executed daily Facebook ads, including budgeting and design, to boost customer engagement and revenue with consideration of seasonal and promotional offers
- Managed daily preparations before opening, ensuring smooth operations for exceptional customer service
- Directed employees to prepare and deliver orders while handling all customer inquiries via phone and messages
- Dealt with suppliers and wholesalers to ensure timely deliveries and maintained inventory daily to keep stocks available
- Effectively managed all financial records, including daily book closing, financial statements, transactions, bank deposits, and journal entry
- Effective communication skills to collaborate with cross-functional teams, manage projects, and build relationships with clients
- Ability to come up with innovative ideas, engaging content, and unique campaigns that resonate with the targeted audience
- Takes the initiative to meet new challenges and ensure the best possible outcomes through planning & management
- Flexible & adaptable; applies a credible approach while handling day-to-day tasks.
Istanbul, Turkey
Freelancer Sales Representative
06.2016 - 02.2019
Job overview
- Managed purchasing orders and negotiated with manufacturers
- Received purchasing orders from international clients and began preparing orders with manufacturers
- Planned field visits with sales directors to negotiate prices in various cities in Turkey to showcase products and services and Finalized orders based on payment conditions
- Followed up with shipping companies to ensure on-time delivery, providing exceptional customer service
- Utilized time management skills to achieve and exceed sales goals daily
- Developed an excellent rapport with customers to expand opportunities for growth
- Tracked operational efficiency and ensured work completion in the functional area.
Middle East & Africa SINBOIstanbul, Turkey
Export Area Sales Manager
06.2013 - 06.2016
Job overview
- Oversaw sales of Sinbo products to MEA clients, collaborating with the art department for campaigns aligned with the factory's identity
- Analyzed market trends and display to monitor product distribution
- Optimized communication with Arabic advertising materials and translated manuals and specs
- Identified new market opportunities, sourced clients, and communicated manufacturing and quality control to meet sales targets
- Cultivated strong client relationships, monitored stock availability, and generated new orders based on market needs
- Managed primary client contact, resolved issues, and updated clients on new products, quality control samples, and orientation visits.
Castle ProductionsDamascus, Syria
Executive Manager
04.2011 - 11.2012
Al WaseelaJeddah, KSA
Executive Assistant to the General Manager
01.2007 - 03.2011
White & Case LLPRiyadh, KSA
Legal Secretary
07.2003 - 01.2007
Maison la NoisetteAleppo, Syria
Cashier
11.2002 - 06.2003
Al Bazerji Computer OfficeAleppo, Syria
Data Editor
07.2002 - 09.2002
Alforkan Tourist & TourismAleppo, Syria
Sales and Ticketing Clerk
06.1998 - 07.2000
Education
UCLA Extension
Certificate in Marketing with Concentration in Digital Marketing
09.2023
Faculty of Arts and Humanities, Damascus, Syria
BA in English Literature
01.2011
Travel Sector – Syrian Airlines
Certificate in Gallileo Ticketing and Fares System
01.1999
Ministry of Tourism, Syria
Certificate in General Tourism
01.1998
Skills
- Marketing Leadership
- Strategic Business Planning
- Brand Development & Loyalty
- Corporate Marketing Communications
- Salesforce
- Staff Leadership & Oversight
- Client Relationship Management
- Marketing Strategy
- Digital Marketing
- Campaign Management
- Microsoft Office
References
- Nusret Mahdum, Export Sales Director, Simfer Company, Istanbul, Turkey, nusret.mahdum@simfer.com.tr, +90 533 153 33 91
- Abeer K Kayali, Project Control Schedule Analyst, JPL - Nasa, Pasadena, CA, abeer.k.kayali@jpl.nasa.gov, 626 827 4385
Languages
- English
- Arabic
- Turkish (intermediate)
Languages
English
Full Professional
Turkish
Professional
Arabic
Native/ Bilingual
References
References available upon request.
Interests
History
Music
Culinary
Timeline
Digital Marketing Specialist
Free Lance
07.2023 - Current
Uber Driver
Uber Driver
05.2023 - Current
Owner/Manager
Can Et Merkezi
03.2019 - 07.2021
Freelancer Sales Representative
06.2016 - 02.2019
Export Area Sales Manager
Middle East & Africa SINBO
06.2013 - 06.2016
Executive Manager
Castle Productions
04.2011 - 11.2012
Executive Assistant to the General Manager
Al Waseela
01.2007 - 03.2011
Legal Secretary
White & Case LLP
07.2003 - 01.2007
Cashier
Maison la Noisette
11.2002 - 06.2003
Data Editor
Al Bazerji Computer Office
07.2002 - 09.2002
Sales and Ticketing Clerk
Alforkan Tourist & Tourism
06.1998 - 07.2000
UCLA Extension
Certificate in Marketing with Concentration in Digital Marketing
Faculty of Arts and Humanities, Damascus, Syria
BA in English Literature
Travel Sector – Syrian Airlines
Certificate in Gallileo Ticketing and Fares System
Ministry of Tourism, Syria
Certificate in General Tourism