Mark Kanahele
Koloa,HI
Summary
Highly organized and self-driven operations professional with strong experience in scheduling, customer service, and coordinating teams in fast-paced environments. Skilled at managing communication, solving problems quickly, and maintaining accurate documentation. Calm under pressure, adaptable, and dedicated to supporting efficient office and field operations.
Overview
9
9
years of professional experience
4
4
Certifications
Work History
Boat Captain
Blue Ocean Adventures
Waimea, Hawaii
07.2020 - Current
- Manage daily tour schedules for an average of 80 to 100 guests per day.
- Communicate with 10 to 12 crew members each shift to coordinate operations.
- Maintain accurate logs, records, and equipment documentation.
- Handle high-volume customer service interactions via phone, email, and in person.
- Problem-solve challenges quickly, ensuring customer satisfaction and operational efficiency.
- Experienced in operating in high-pressure, fast-paced environments while maintaining accuracy and composure.
- Trained crew members on safety protocols and customer service to promote a positive onboard experience.
Crew Member
Captain Andy's Sailing Adventures
Eleele, Hawaii
01.2018 - 06.2020
- Maintained vessel equipment through routine checks, and prompt reporting of issues.
- Facilitated smooth guest experiences by promptly addressing concerns and special requests.
- Assisted in training new crew members to ensure adherence to company standards.
- Engaged with guests to create a welcoming atmosphere and encourage repeat visits.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Assisted in serving up to 49 guest per tour while maintaining safety standards.
Combat Engineer
U.S. Army - National Guard
Hanapepe, Hawaii
05.2017 - 06.2019
- Operated in highly structured, fast-paced environments requiring discipline, focus, and teamwork.
- Completed tasks under pressure while maintaining accuracy and professionalism.
- Developed strong problem-solving, communication, and multitasking skills.
- Demonstrated reliability, adaptability, and the ability to follow complex procedures.
Education
High School Diploma -
Waimea High School
Waimea, HI05-2013
Skills
- Scheduling and dispatching
- Workflow coordination
- Customer service excellence
- Administrative support
- Records management
- Time management
- Email and phone communication
- Problem solving
- Multitasking in fast-paced environments
- Google Workspace (Docs, Sheets, Calendar)
- Invoicing and job tracking systems (quick learner)
- Team communication
- High-stress tolerance
Certification
Master Captain License - USCG 50-Ton (Active MMC)
Timeline
Boat Captain
Blue Ocean Adventures
07.2020 - Current
Crew Member
Captain Andy's Sailing Adventures
01.2018 - 06.2020
Combat Engineer
U.S. Army - National Guard
05.2017 - 06.2019
High School Diploma -
Waimea High School