Summary
Overview
Work History
Education
Skills
Timeline
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Mark Katzenstein

Cooperstown,NY

Summary

Tech-savvy hospitality professional accomplished in running properties with latest strategies and successful approaches for reaching customers. Record of keeping property full and operating profitably. Seeks out opportunities to enhance business profile and build long-term customer loyalty. Proficiently trained in hotel operations, cleaning procedures, and health and safety regulations. Organizes and assigns housekeeping tasks to divide workload evenly amongst personnel. Maintains specified standards of cleanliness to promote guest comfort.

Overview

3
3
years of professional experience

Work History

General Manager

Country Club Motel
Old Forge, New York
01.2023 - Current
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Trained employees on duties, policies and procedures.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Supervised employees through planning, assignments, and direction.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.

Gas Station Clerk

Cliffs Local Market
Port Leyden, NY
01.2021 - 01.2023
  • Verified age of customers purchasing alcohol or tobacco products with valid ID.
  • Greeted customers entering the gas station and provided assistance when needed.
  • Maintained cleanliness of store by sweeping floors, wiping counters and restocking shelves.
  • Provided excellent customer service by addressing complaints promptly and courteously.
  • Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
  • Operated cash register to process transactions accurately and efficiently.
  • Stocked shelves with merchandise such as snacks, drinks and other convenience items.
  • Inspected identification to determine proper age of customers for alcohol and cigarettes.

Education

medical transcriptionist - Medical Insurance Coding

Loring Jobcorps
Limestone, ME
02-2010

Loring Jobcorps
Limestone, ME

Skills

  • Driving Customer Satisfaction
  • Complaint Handling
  • Facility Management
  • Inventory Maintenance
  • Cleaning and Sanitation
  • Problem-Solving
  • Basic Housekeeping
  • Customer Service
  • Teamwork and Collaboration
  • Security Monitoring
  • Cash Handling
  • Equipment Troubleshooting
  • POS Systems
  • Training and Coaching

Timeline

General Manager

Country Club Motel
01.2023 - Current

Gas Station Clerk

Cliffs Local Market
01.2021 - 01.2023

medical transcriptionist - Medical Insurance Coding

Loring Jobcorps

Loring Jobcorps

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Mark Katzenstein