Salesforce
Mark Kauffman
Long Beach
Summary
Pragmatic professional with solid experience in leadership roles. Adept at implementing strategic business plans, driving growth and improving operations. Skilled in financial management and stakeholder relations. Collaborative and dedicated to building and leading talented and motivated individuals. Great business acumen with attention to detail. Procured millions in contracts with entertainment, real estate, and health & beauty industries.
Overview
35
35
years of professional experience
1
1
Certification
1
1
Language
Work History
IT Moderator Co-Host
Chabot Los Positas Community College
06.2022 - 12.2023
- Evaluated finished assemblies for compliance with standard procedures and design requirements.
- Trained new system users and employees in classroom type sessions to promote useful system knowledge and operations expertise.
- Developed guidelines and best practices for maintaining a respectful, professional tone in online discussions.
- Reviewed and approved content submissions according to established policies, ensuring quality control across all channels.
- Assisted in onboarding new moderators by conducting training sessions on moderation tools and techniques.
Founder/CTO
UP Creative, Inc.
03.2012 - 03.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
President
Media Imaging Company
02.1992 - 02.2012
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
Account Executive
Photocenter Imaging
01.1989 - 10.1991
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
Education
High School Diploma -
Millikan High School
Long Beach, CA06.1986
Skills
- Change Management
- IT Infrastructure Management
- IT Management and delivery
- Training and mentoring
- Business process improvement
- Operations Management
- DevOps Implementation
- General management and administration
- Project Management
- Technology Integration
- Performance metrics analysis
- Business Planning
- Mobile Technologies
- Business Administration
- Customer Relations
- System Maintenance
- Testing Documentation
- Operation Monitoring
- Network setup
- Product Evaluation
- Team Collaboration
- Critical Thinking
- Project Scheduling
- Troubleshooting skills
- Design modeling
- Production Optimization
- Production packaging
- Performance Analysis
- System diagnostics
- Quality Control and Assurance
- Quality Control
- Instrument Calibration
- Specification Development
- Database Software
- Product Testing
- Ladder logic trained
- Competitive Research
- Budget Estimation
Certification
Scrum Master & Scrum Product Owner
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridOn-SiteImportant To Me
Company CultureWork-life balanceWork from home optionTeam Building / Company RetreatsQuote
"If you can dream it... I can build it"
Software
Jira
Accomplishments
- Collaborated with team of 40 in the development of the Century 21 Marketing assistant targeted to 50K+ affiliates
Interests
Golf
World History
Bringing Ideas to life
Motorsports
Affiliations
- NHRA
- SSI (Scuba Schools Int'l)
- PGA
Timeline
IT Moderator Co-Host
Chabot Los Positas Community College
06.2022 - 12.2023
Founder/CTO
UP Creative, Inc.
03.2012 - 03.2022
President
Media Imaging Company
02.1992 - 02.2012
Account Executive
Photocenter Imaging
01.1989 - 10.1991
High School Diploma -
Millikan High School
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