Mark Kennedy
Ridgedale,MO
Summary
Efficient and reliable office clerk with background in managing administrative tasks, ensuring smooth operations. Possess strong organizational skills and ability to multitask effectively across various projects. Adapt at maintaining confidentiality of sensitive information and providing comprehensive support to team members. Polite and attentive professional offering excellent customer service, organization and time management skills.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Clerk
USPS
Branson, MO
06.2001 - 03.2025
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Trained staff members to perform work activities and use computer applications.
- Prepared deposits according to established procedures.
- Answered phones in a courteous manner while providing excellent customer service.
- Provided excellent customer service to ensure satisfaction.
- Monitored and directed work of lower-level clerks.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Troubleshot office equipment, computer hardware and software issues.
- Verified accuracy of all paperwork prior to submission for processing.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Processed customer payments accurately and efficiently.
- Answered telephones, directed calls, and took messages.
School Bus Driver
Hollister School District
Hollister, MO
08.2011 - 05.2013
- Ensured safety of students by following all traffic laws and regulations.
- Learned and followed school transportation procedures.
- Monitored student behavior on the bus and enforced rules consistently.
- Inspected vehicle tires, brakes, windshield wipers, lights and fluids to verify safe operation.
- Performed routine bus maintenance and cleaning for ideal condition.
- Demonstrated knowledge of first aid techniques in order to provide basic medical care if necessary.
- Attended staff meetings and training sessions regularly for professional development purposes.
Manager
Shoney's Restaurant
Branson, MO
05.1990 - 06.2001
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Coached, mentored and trained team members in order to improve their job performance.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Recruited and trained new employees to meet job requirements.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Education
Computer Science
University of Kansas
Lawrence, KSSkills
- Staff training
- Customer service
- Mail sorting
- Time management
- Communication skills
- Attention to detail
Certification
- Class B Driver's License which includes all endorsements except for hazmat
Timeline
School Bus Driver
Hollister School District
08.2011 - 05.2013
Clerk
USPS
06.2001 - 03.2025
Manager
Shoney's Restaurant
05.1990 - 06.2001
Computer Science
University of Kansas
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