Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mark King

Littleton,CO

Summary

Smart Service Advisor known for being valued team player and dedicated employee. Promoting skills in customer service and automotive knowlede. Looking for new position where career spanning 30 years can be used to help bring greater success to exciting company. Hardworking employee enthusiastic about learning auto field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities. Knowledgeable and dedicated customer service professional with extensive experience in automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

30
30
years of professional experience

Work History

Service Adviser

Dakota Ridge Auto
Littleton, CO
08.2021 - Current
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Escalated incidents to next level to remain compliant with company's standards and procedures.
  • Documented problems and corrective actions to maintain records.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.

Service Manager

Greenlee's Pro Auto Care
Elizabeth, CO
01.2008 - 08.2021
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Followed up with customers during and after installations to verify satisfaction.
  • Inspected rental equipment before and after rentals, marking changes in conditions and charging customers when necessary.
  • Assessed employee work and improved performance with advise and constructive approaches.
  • Evaluated final results to determine quality levels and isolate root causes of any identified faults.
  • Organized ongoing maintenance schedules to boost system performance.

Education

Associate of Arts - Automotive Mechanics

Denver Auto And Diesel College
Denver, CO
02.1991

Skills

  • Calm and Professional Under Pressure
  • Efficient and Detail-Oriented
  • Understanding Customer Needs
  • CRM Software
  • POS Systems and Ordering Platforms
  • Courteous with Strong Service Mindset
  • Issue and Complaint Resolution

Timeline

Service Adviser

Dakota Ridge Auto
08.2021 - Current

Service Manager

Greenlee's Pro Auto Care
01.2008 - 08.2021

Associate of Arts - Automotive Mechanics

Denver Auto And Diesel College