Mark King
Belvidere,IL
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication. Organized [Job Title] with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record. Helpful professional commended as valuable team player with expertise in [Area of expertise] and [Area of expertise]. Ready to bring [Number] years of relevant work experience to new position in [Type] industry in [Location] or surrounding area. Reliable Installer with [Number] years of experience in [Industry] roles. Lifts up to [Number] pounds safely and effectively and follows directions to complete tasks accurately. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
26
26
years of professional experience
Work History
Service Technician
Data Business Equipment
01.2021 - Current
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
Field Support Specialist
Welch Systems Inc.
04.1998 - 01.2020
- Improved client satisfaction by addressing and resolving technical issues in a timely manner.
- Enhanced system performance for multiple clients by conducting routine maintenance and troubleshooting tasks.
- Increased productivity for field teams with efficient coordination, scheduling, and prioritization of service requests.
- Optimized network uptime, performing regular monitoring and diagnostics on critical infrastructure.
- Collaborated with cross-functional teams to streamline processes, resulting in improved service quality and reduced response times.
- Developed comprehensive training materials for new hires to ensure consistent knowledge transfer and faster onboarding.
- Reduced system downtime by proactively identifying potential issues through regular inspections and preventative maintenance activities.
- Supported successful project completion by providing accurate documentation, reporting, and data analysis as required.
- Ensured compliance with safety regulations and industry standards through diligent adherence to established protocols and procedures.
- Provided exceptional customer service while resolving complex technical issues both remotely and on-site as needed.
- Implemented process improvements that significantly reduced equipment failure rates across multiple locations.
Education
Bachelor of Science - Business
Illinois State University
Normal, IL05.1988
Skills
- Regulatory Compliance
- Project Oversight
- Quality Assurance
- Technical Support
- Time Tracking
- Customer Service
- Work Documentation
- Preventive Maintenance
- Equipment Troubleshooting
Additional Information
Equipment:
ATM's and ITM's (Triton, Hyosung, NCR)
Recyclers ( Glory, Hyosung)
Glory coin sorters
Coin wrappers (Glory, Laurel)
Coin packagers (Brandt, PRC, Magner)
Currency Counters (Laurel, G&D, Seetech-Hitachi IHunter, Talaris)
Encoders (Maverick)
Check Machines (Premier)
Other
Inventory Control
Set up Inventory Control Shed
Timeline
Service Technician
Data Business Equipment
01.2021 - Current
Field Support Specialist
Welch Systems Inc.
04.1998 - 01.2020
Bachelor of Science - Business
Illinois State University