Mark Kline

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Led a successful sales team by providing motivational coaching and performance-based incentives.
• Built relationships with customers and community to establish long-term business growth.
• Increased sales revenue by developing and implementing effective sales strategies.
• Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.

As a consignment specialist my main focus is to acquire used inventory from the public. As a consignment specialist my goal is to give the customer a great experience and acquire great merchandise for the company.

• Planned forecasts and sales objectives using sales assumptions based on prior sales, local economic outlooks and industry factors.
• Coached sales team to drive traffic through phone and online appointments and referrals to meet or exceed sales targets.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Analyzed trade-in vehicle evaluations prior to sales agreements.
• Oversaw used vehicle reconditioning to quickly prepare for sales and safeguard stock quality.

• Coordinated with Sales Managers, Finance Managers and Sales Associates on Day to
• Day operations
• Ensuring customer satisfaction at all times
• Prepare daily, weekly and monthly forecast of profit and unit sales
• Developed program plans with Sales and Finance Managers to achieve all company objectives
• Prepared sales promotions and manufacture promotions and ensured resolution of all customer complaints
• Monitored all expenses by daily, weekly and monthly
• Worked with the Finance Department on monthly goals and increased our PVR and all production penetration
• Keep inventory at a 60 day turn around as well as purchasing new inventory from many Online platforms.

• I was tasked with creating a clear "line of sight" for fellow Sales Coaches and sales people know exactly what they need to deliver each day, week, month and how those things connect with the company's quarterly and annual goals
• Linking the importance of behaviors and core values to there work
• Balancing the need to drive daily production with creating the right behaviors,processes systems and people development so that the company is able to meet it's investment initiatives
• Removing the distractions, temptations and competing commitments that get in the way of team member delivering on there responsibilities
• Ensure people are engaged in continuous daily learning, game filled and practice development
• This position played a significant key leadership role in driving the weekly KPI's and quarterly key initiatives
• This includes but not limited to helping the company create an environment where people are modeling the critical behaviors and living the core values in order to achieve there sales goals each month.

• Engaged team members and improved performance by delivering daily updates and conducting regular meetings to obtain feedback and convey new policies.
• Monitored employee productivity and optimized procedures to reduce costs.
• Monitored key performance metrics to identify areas for improvement.
• Taught employees how to collaborate on daily job tasks and achieve service targets.
• Supervised operations team to support operational excellence and excellent customer service.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.

• Managed both floor and Internet sales teams with over 30 members on each team
• Overseen day to day operations in Accounting, Service, Financing and the Sales
• Departments
• Worked with all departments to ensure daily weekly, and monthly sales goals were met
• Some other highlights from earlier years in my career
• I maintained the number one certified used car dealer for Toyota in the western region
• Achieved elite status for General Motors as a Sales Manger
• Increased sales in both New and Used car sales at the Nissan Dealership year over year
• Achieved all star step targets as part of the management team
• Top Sales person three years running in my early sales career
• This led to many promotions tos come