Mark Knox
Dallas,NC
Summary
I have worked in retail all of my life and i enjoy retail.
Overview
40
40
years of professional experience
Work History
Stocker
Dollar Tree Stores
05.2022 - Current
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Performed inventory control, such as counting and stocking merchandise.
- Greeted customers and directed to requested products.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
Grocery Stocker
Food Lion
09.2021 - 03.2022
- Checked for outdated and overripe grocery items and removed from inventory.
- Checked aisles for spills to complete quick clean-up.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Stocker
Curt's Emporium
09.2021 - 02.2022
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Performed inventory control, such as counting and stocking merchandise.
- Greeted customers and directed to requested products.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
Stocker
Food Lion
07.2019 - 08.2019
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Performed inventory control, such as counting and stocking merchandise.
- Greeted customers and directed to requested products.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
Stocker
Ollies Bargain Outlet
05.2018 - 06.2019
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Performed inventory control, such as counting and stocking merchandise.
- Greeted customers and directed to requested products.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
Assistant Store Manager
Save A Lot
10.2011 - 04.2018
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Carpet and Upholstery Steam Cleaner
Stanley Steamer
02.2011 - 09.2011
- Identified and analyzed customer concerns about stains and damages to anticipate needs and build lasting relationships.
- Mixed water and chemicals in containers to prepare cleaning solutions.
- Operated steam cleaners to vacuum rugs and remove loosened dirt.
- Operated extractor to remove excess suds and water from carpet and furniture.150lb
- Guided scrubbing machines over rug surfaces to loosen embedded dirt.
Store Manager
Dollar General
02.2009 - 10.2010
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Route Sales Driver
Ibc Merita Bakeries
10.2004 - 11.2008
- Drove team revenue totals by bringing in top sales numbers.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
- Immediately addressed problems with customers to promote speedy resolution.
- Displayed products properly at customer sites and according to company specifications and policies.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
Co Manager Marketing
Bi Lo
02.2002 - 09.2004
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Created company brand messaging, collateral materials, customer events, promotional strategies and product commercialization.
- Managed workflow between staff, coordinating documents, planning and creative material distribution.
- Utilized market trends and target audience statistics to effectively and appropriately market products.
- Managed marketing budget and associated P&L to develop and execute marketing strategies, budgets, and sales plans for business segments.
- Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations.
Store Manager
Food Lion
11.1999 - 01.2002
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Route Sales Driver
Ibc Merita Bakeries
04.1999 - 11.1999
- Drove team revenue totals by bringing in top sales numbers.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
- Immediately addressed problems with customers to promote speedy resolution.
- Displayed products properly at customer sites and according to company specifications and policies.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
Store Manager
Food Lion
10.1979 - 04.1999
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Education
No Degree - Business,sanitation,management And Business Math
Cornell University
Ithaca, NYHigh School Diploma -
Cherryville High School
Cherryville, NC06.1972
Skills
- Safety Methods
- Loading and Unloading
- Stocking and Replenishing
- Customer Relationships
Timeline
Stocker
Dollar Tree Stores
05.2022 - Current
Grocery Stocker
Food Lion
09.2021 - 03.2022
Stocker
Curt's Emporium
09.2021 - 02.2022
Stocker
Food Lion
07.2019 - 08.2019
Stocker
Ollies Bargain Outlet
05.2018 - 06.2019
Assistant Store Manager
Save A Lot
10.2011 - 04.2018
Carpet and Upholstery Steam Cleaner
Stanley Steamer
02.2011 - 09.2011
Store Manager
Dollar General
02.2009 - 10.2010
Route Sales Driver
Ibc Merita Bakeries
10.2004 - 11.2008
Co Manager Marketing
Bi Lo
02.2002 - 09.2004
Store Manager
Food Lion
11.1999 - 01.2002
Route Sales Driver
Ibc Merita Bakeries
04.1999 - 11.1999
Store Manager
Food Lion
10.1979 - 04.1999
No Degree - Business,sanitation,management And Business Math
Cornell University
High School Diploma -
Cherryville High School