Mark Koch
Businessman
Sergeant Bluff,IA
Summary
Upbeat, customer-focused Sales Associate with 1 years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. Upbeat, customer-focused Sales Associate with 1 years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. Upbeat, customer-focused Sales Associate with 1 years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. Upbeat, customer-focused Sales Associate with 1 years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. Customer-oriented sales professional with 1 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions. Customer-oriented sales professional with 1 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions. Hardworking and reliable electrical with strong ability in sales and stalking. Offering [Skill] and sales. Highly organized, proactive and punctual with team-oriented mentality. Hardworking and reliable electrical with strong ability in sales. Offering personal and marketing. Highly organized, proactive and punctual with team-oriented mentality. Hardworking and reliable electrical with strong ability in sales. Offering personal and sales. Highly organized, proactive and punctual with team-oriented mentality.
Overview
27
27
years of professional experience
Work History
Electrical Sales Associate
Lowes Home Improvement Stores
Sioux City, IA
09.2022 - Current
- Provided technical advice and assistance to customers regarding the selection of electrical items.
- Maintained accurate records of all inventory, orders, and sales transactions.
- Assisted in creating promotional materials for new electrical products.
- Built strong relationships with suppliers to ensure availability of quality electrical components at competitive prices.
- Ensured compliance with safety regulations when handling hazardous electrical items.
- Resolved customer complaints promptly and efficiently related to purchased electrical products.
- Promoted electrical products with strong upselling and cross-selling abilities.
- Completed numerous calls each day to connect with potential customers, answer questions and cultivate relationships.
- Assisted customers with bulky and large orders and personally lifted as much as [Number] pounds regularly.
- Moved heavy loads with safe operation of pallet jacks and forklifts.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered store and merchandise questions and led customers to wanted items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Organized store by returning merchandise to proper areas and restocked displays.
- Recommended merchandise to customers based on needs and preferences.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Computed purchases and received and processed cash or credit payment.
- Recommended, selected and located merchandise based on customer desires.
- Described merchandise and explained use, operation and care.
- Exchanged merchandise for customers and accepted returns.
- Ticketed, arranged and displayed merchandise to promote sales.
- Placed special orders or called other stores to find desired items.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Prepared merchandise for purchase or rental.
Retired
R-guarantee Insulation Inc.
North Sioux City, SD
10.2016 - 11.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Collaborated with others to discuss new opportunities.
- Recognized by management for providing exceptional customer service.
- Maintained schedule of class assignments to meet deadlines.
- Achieved cost-savings by developing functional solutions to problems.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Answered [Number] calls per shift to assist with customer questions and concerns.
- Modified existing software systems to enhance performance and add new features.
- Presented clean and sanitized vehicle to customers for utmost satisfaction.
- Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
- Leveraged [Software] skills to input and compile data gathered from various sources.
Business Owner/Operator
R-guarantee Insulation Inc.
North Sioux City, SD
03.1997 - 10.2016
- Developed and implemented business strategies to increase profitability and market share.
- Created marketing plans and campaigns to promote products and services to potential customers.
- Supervised staff, managed payroll and ensured compliance with labor regulations.
- Organized meetings with key stakeholders to discuss strategic objectives for the company.
- Analyzed financial data, identified trends, and developed forecasts for future growth.
- Negotiated contracts with vendors and suppliers to reduce operating costs.
- Monitored inventory levels, ordered supplies as needed, and maintained accurate records of purchases.
- Established relationships with banks and other funding sources to secure financing for operations.
- Ensured that all safety protocols were followed in order to maintain a safe working environment.
- Reviewed customer feedback and made changes as necessary to improve customer service.
- Implemented new technologies into the business model in order to streamline processes.
- Conducted research on industry trends in order to stay competitive in the marketplace.
- Developed pricing models based on cost analysis of materials, labor, overhead expenses.
- Managed daily operations such as sales transactions, accounts receivable, payable, shipping, receiving functions.
- Built strong vendor relationships by providing exceptional customer service throughout the supply chain process.
- Maintained up-to-date knowledge of local laws regarding business licenses, permits, taxes.
- Designed employee training programs that focused on efficiency improvement initiatives.
- Provided leadership through coaching employees on best practices for problem solving.
- Prepared detailed reports summarizing operational performance metrics for senior management review.
- Generated ideas for new products or services based on market needs assessments.
- Made financial and logistics decisions in best interest of company.
- Took care of escalated customer concerns to increase satisfaction.
- Consulted with potential clients to determine how company could best meet needs.
- Assessed quality and approved work before releasing to clients.
- Developed estimates for [Type] services based on in-depth knowledge of labor and material expenses.
- Started [Type] and developed policies and procedures for [Type] business.
- Kept records for production, inventory, income and expenses.
- Determined pricing for products or services based on costs and competition.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Interviewed, trained and supervised employees.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Set pricing structures according to market analytics and emerging trends.
- Conferred with customers to understand needs and finalize purchase orders.
- Resolved issues quickly through meticulous research and quick decision-making.
- Analyzed financial statements and trends to manage cash flow and make business decisions.
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
- Kept up-to-date on regulatory changes affecting business operations.
- Developed business from ground up and prepared records and operations for smooth handover to new owners.
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
- Improved company's quality and productivity by streamlining systems and processes.
- Mentored and trained new hires on sales techniques and customer service procedures.
Education
Associate of Arts - Carpentry, Concrete Finishing, Welding, Setting Steel Buildings
Carpenter/Millwright Local 1351
Leadville, COHigh School Diploma -
Bishop Heelan High School
Sioux City, IASkills
- Loss Prevention
- Product Knowledge
- Customer Assistance
- Store Organization
- Microsoft applications proficiency
- Cash register operation
- PPE Compliance
- Critical Thinking
- Data Entry
- Decision-Making
- Google Workspace
- MS Office
- Teambuilding
- Problem-Solving
- Flexible and Adaptable
- Multitasking Abilities
- Analytical and Critical Thinking
- QB Software Proficiency
- Organization and Time Management
- Maintenance and Repair
- Active Listening
- Good Telephone Etiquette
- Self-Motivated
Affiliations
- Pilot
- Design, fabricated and built my own insulation equipment using 3 phase electric
- Started R-Guarantee Insulation in 1997 with $65k in debt and 2000 was grossing $250k per month
Languages
Spanish
Limited
Accomplishments
I received the BBB customer service award for handling customer complaints within a 100 mile radious within 24 hours
rceived awards from my customers at there anual dinner events for good job done
References
References available upon request.
Additional Information
I am a very good pilot and very dependable for whatever I am assigned to do. My cell phone # is 7128234034
Interests
Helping others meet their goals
Wood carving and carpentry
I joined the carpenter/millwrite union apprentice school where I learned all of the trades connected with building. I started carving after buying antiques that had to have carvings replaced. I am a very good pilot and love to fly in the rocky mountains where I learned to fly.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Price is what you pay. Value is what you get.
Warren Buffett
Timeline
Electrical Sales Associate
Lowes Home Improvement Stores
09.2022 - Current
Retired
R-guarantee Insulation Inc.
10.2016 - 11.2021
Business Owner/Operator
R-guarantee Insulation Inc.
03.1997 - 10.2016
Associate of Arts - Carpentry, Concrete Finishing, Welding, Setting Steel Buildings
Carpenter/Millwright Local 1351
High School Diploma -
Bishop Heelan High School
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