Mark Kozieradzki
Plainville,CT
Summary
Dynamic and results-oriented operations and administrative specialist with extensive experience in diverse roles. Recognized for creativity and adaptability, quickly mastering new responsibilities while driving efficiency and effectiveness. Exceptional communication skills foster meaningful relationships with colleagues and clients, enhancing collaboration and teamwork. Proactive in addressing challenges and consistently overcoming obstacles to achieve quality and performance objectives.
Overview
11
11
years of professional experience
Work History
City Manager
International Workplace Group
Hartford, CT
04.2025 - Current
- Lead and develop the community team, ensuring proactive recruitment and talent cultivation.
- Oversee scheduling, performance management, and resource planning for the team.
- Collaborate with the Deputy City Manager for onboarding and continuous training.
- Maximize revenue and retention through best-in-class customer engagement and sales processes.
- Ensure compliance with billing and collection standards to minimize bad debt.
- Conduct regular center visits for compliance checks, operational improvements, audits, and staff coaching.
- Analyze city performance results to identify opportunities and resolve issues promptly.
Community Manager
International Workplace Group
West Hartford, Connecticut
10.2021 - 03.2025
- Manage operations of a flexible office space facility in West Hartford, Connecticut.
- Oversee day-to-day operations across multiple locations and markets, facilities and team leadership.
- Deliver excellent, high level support to all team members, prospects, clients, and vendors.
- Meet with and tour prospective clients, teach about available products and agreement terms.
- Manage all client renewals with high retention goals.
- Upholding a proactive versus reactive approach to any and all issues.
- Focus on keeping client debt to a minimum through active collections efforts and assisting with automatic payment enrollment.
- Administrative tasks for both the center and clients.
- Assist with social media marketing, event planning, attend networking events.
- Confidently use and master all company systems and programs, including Peoplesoft HR & Finance.
Material Handler
Otis Elevator Company
01.2019 - 10.2021
- Pick and prepare domestic and international orders in accordance to company procedures and standards.
- Package finished product for shipping (shrink wrapping, boxing, labeling)
- Ensure all products are picked accurately
- Operate counterbalance and order-picker machines PIV’s to move materials for shipping
- Maintain a clean and safe work area by strictly following state and company regulations
- Assist in other departments as needed
Pet Stylist
PETCO
02.2015 - 01.2019
- Performing basic grooming services on animals as requested by customers.
- Provide courteous service to all customers
- Interact professionally through written and verbal communication
- Ensure the safety and well-being of each animal
- Move animals and merchandise up to 30+ pounds
- Follow all policies and procedures to keep workplace clean and safe
Education
Highschool diploma -
Newington Highschool
Skills
- Debt reduction strategies
- Operations management
- Strong written communication
- Client engagement
- Proficient in Microsoft Office Suite
- Sales process support
- Effective team leadership
- Problem solving
- Prioritization and scheduling
- Strong organizational skills
Timeline
City Manager
International Workplace Group
04.2025 - Current
Community Manager
International Workplace Group
10.2021 - 03.2025
Material Handler
Otis Elevator Company
01.2019 - 10.2021
Pet Stylist
PETCO
02.2015 - 01.2019
Highschool diploma -
Newington Highschool