Mark Krone
Boston,MA
Summary
Reliable, experienced, energetic worker. Loves working with people, Boston history, books, and boats. Currently a volunteer with significant experience in community outreach and event planning. Strong ability to collaborate with diverse groups, fostering positive relationships and promoting inclusive environments. Detail-oriented and passionate about customer service.
Overview
9
9
years of professional experience
Work History
Light House Boat Tour Volunteer
National Parks Service
Boston, MA
06.2024 - Current
- Check-in boat guests.
- Provide information on tour, including departure location, the boat's facilities, and places to get food nearby.
- Lead passengers to boat, making sure all have reached the dock.
- Point out areas of interest. Answer questions, especially on harbor islands and Boston history. Make sure passengers are safe and abiding by regulations.
- Follow instructions from rangers and assist them when needed.
Visitor Services Representative
John F. Kennedy Presidential Library and Museum
05.2023 - Current
- Warmly greet each library visitor. Contribute to an unforgettable experience through using effective interpersonal and people skills.
- Provide directions to exhibits, cafe, gift shop, temporary exhibits, and restrooms.
- Answer historical questions regarding President Kennedy and his times.
- Provide directions and advice related to Boston.
- Work with all staff as a member of the team.
Assistant Director of Graduate Affairs
Boston University
Boston, MA
11.2015 - 11.2022
- Represented university to all constituents with courtesy and positivity.
- Worked as a team member with fellow staff.
- Gave presentations on the university, it's admission policies, and city life in Boston.
- Voted on applications.
Writer
Boston Spirit Magazine
Boston, MA
11.2016 - 05.2020
- Wrote articles on LGBTQ history for Boston Spirit magazine, emphasizing the role of queer people in the city's history. Uncovered little-known aspects of Boston's rich history.
- Interviewed dozens of people from all walks of life.
Education
Master of Arts - Public Policy Analysis
Tufts University
Medford, MA01-1993
Bachelor of Arts - American History
Boston University
Boston, MA01-1986
Skills
- Working effectively with all kinds of people and enjoying it
- Knowledge of Boston (and Provincetown) history
- Experienced tour guide
- Computer skills
- Team Collaboration
- Positive Attitude
- Disability Awareness
Timeline
Light House Boat Tour Volunteer
National Parks Service
06.2024 - Current
Visitor Services Representative
John F. Kennedy Presidential Library and Museum
05.2023 - Current
Writer
Boston Spirit Magazine
11.2016 - 05.2020
Assistant Director of Graduate Affairs
Boston University
11.2015 - 11.2022
Master of Arts - Public Policy Analysis
Tufts University
Bachelor of Arts - American History
Boston University
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