Sherrie Krout
Florence,MS
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Work History
Administrative Support Specialist
Mississippi Division Of Medicaid
05.2022 - Current
- Boosted team productivity by organizing workflow, assigning tasks, and monitoring performance.
- Improved organization-wide record management by creating a centralized filing system for easy access and retrieval of documents.
- Streamlined scheduling tasks for multiple managers, ensuring optimal use of resources and reduced conflicts in availability.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Receptionist
Empire Truck Sales
08.2020 - 05.2022
- Began as a Receptionist, then in March 2021 moved to S&G Financial, which is a separate entity, as a Administrative Assistant
- General Administrative Assisting Customers with questions about their financing
- Verifying Insurance and securing updated Insurance Certificates
- Scanning and filing of Titles
- Input of applications for two separate companies
ST. Landry Parish Jail
12.2018 - 08.2020
- Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction
- Monitored and tracked project performance data with spreadsheets to generate reports and keep management informed of important trends
- Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management
- Assisted with administrative tasks, including filing, answering phones and documenting prescribed medication
- Organized and maintained filing and document management systems, coordinating archiving and purging aligned with company document.
QUALITY LIQUID FEEDS
05.2014 - 12.2018
- Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction
- Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management
- Organized and maintained filing and document management systems, coordinating archiving and purging aligned with company document policies
- Generated shipment invoices, prepaid packages and set up courier deliveries for customers.
Education
Computer Science
Hinds Community College
05.1989
Jim Hill High School
06.1987
Skills
- Customer service
- Office operations
- Filing
- Word
- Excel
Timeline
Administrative Support Specialist
Mississippi Division Of Medicaid
05.2022 - Current
Receptionist
Empire Truck Sales
08.2020 - 05.2022
ST. Landry Parish Jail
12.2018 - 08.2020
QUALITY LIQUID FEEDS
05.2014 - 12.2018
Computer Science
Hinds Community College
Jim Hill High School
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