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Mark Krtek
Kansas City,MO
Summary
Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
32
32
years of professional experience
Work History
GENERAL MANAGER
HILTON KANSAS CITY AIRPORT
Kansas City, MO
12.2021 - 12.2024
- Directed all day-to-day operations for a347-room hotel property boasting21,000 square feet of meeting space, emphasizing exemplary guest service and professionalism
- Supervised, trained, and mentored a sizable staff of110 hospitality professionals
- Engaged in budgeting, cost control, financial forecasting, payroll management and oversight of the facility’s preventative maintenance program
- Key Accomplishments:
- Seamlessly managed hotel operations coming out of the Pandemic
- Driving the “new” look of hospitality and how to get back to our business of “taking care of people”
- Focused on driving revenue growth and group business, as well as catering
GENERAL MANAGER
KMG HOTELS - Aloft and Element North Kansas City
North Kansas City, MO
04.2020 - 12.2021
- Opening General Manager for a dual-branded hotel property - Aloft and Element Hotels
- Directed all day-to-day operations
- Each hotel features100 rooms and2,000 square feet of meeting space
- Conference center attached to hotels that boast6,000 square feet of meeting space, emphasizing exemplary guest service and professionalism
- Myriad responsibilities included staff supervision and training, sales and marketing, budgeting, cost control, financial forecasting, payroll management, and oversight of the facility’s preventative maintenance program
- Key Accomplishments:
- Deftly led the hotel from pre-opening/construction to operating facility
- Shrewd marketing efforts to promote the Diamond Conference Center as a prominent presence in the local business and social scene
- Hotels are both in the Top25 of service scores
GENERAL MANAGER
ARBOR LODGING – HOTEL PHILLIPS a Curio Collection by Hilton
Kansas City, MO
06.2017 - 03.2020
- Directed all day-to-day operations for215-room hotel property boasting11,000 square feet of meeting space, emphasizing exemplary guest service and professionalism
- Myriad responsibilities included staff supervision and training, sales and marketing, budgeting, cost control, financial forecasting, payroll management and oversight of the facility’s preventative maintenance program
- Key Accomplishments:
- Deftly led transition of hotel from independent operation to branded enterprise
- Shrewd marketing efforts established the hotel restaurant as a prominent presence in the local culinary scene
- Hotel earned AAA four-star rating during tenure in position
GENERAL MANAGER
HILTON KANSAS CITY AIRPORT
Kansas City, MO
08.2010 - 06.2017
- Directed all day-to-day operations for a347-room hotel property boasting21,000 square feet of meeting space, emphasizing exemplary guest service and professionalism
- Supervised, trained and mentored a staff of155 hospitality professionals
- Engaged in budgeting, cost control, financial forecasting, payroll management, and oversight of the facility’s preventative maintenance program
- Key Accomplishments:
- Seamlessly managed hotel operations through two ownership groups (Procaccianti Group and Davidson Hotels)
- Oversaw successful execution of $5M comprehensive hotel renovation
- Established collaborative workplace culture and positive sense of morale among facility staff; hotel regularly scored over90% on team member satisfaction surveys throughout tenure in position
GENERAL MANAGER
WESTMONT HOSPITALITY – DOUBLETREE GUEST SUITES
Omaha, NE
04.2008 - 08.2010
- Directed all day-to-day operations for187-all-suite property, emphasizing exemplary guest service and professionalism
- Supervised, trained and mentored a staff of65 hospitality professionals
- Engaged in sales and marketing, budgeting, cost control, financial forecasting, payroll management, and oversight of the facility’s preventative maintenance program
- Key Accomplishments:
- Established a collaborative workplace culture and positive sense of morale among facility staff
Education
Bachelor of Science - Hospitality Management
MISSOURI STATE UNIVERSITY
Springfield, MOSkills
- Hospitality Management
- Property Management
- Sales Planning & Marketing
- Strategic Planning & Forecasting
- Relationship Building
- Cross-Functional Team Leadership
- Revenue Profit Growth
- Cost Control
- Communication Collaboration
- Strategy
- Quality management
- Staffing
- Safety assurance
- Budget allocation
Accomplishments
Board of Directors
President / Chairman – Hotel Lodging Association of Kansas City
Northland Regional Chamber of Commerce
Advisory Board – Hospitality School at Missouri State University
Hotelier of the Year - Greater Kansas City Hotel & Lodging Association
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CultureHealthcare benefitsPaid time offPaid sick leave401k matchSoftware
OnQ
Lightspeed
Optii
Workday
Salesforce
Languages
English
Native language
Timeline
GENERAL MANAGER
HILTON KANSAS CITY AIRPORT
12.2021 - 12.2024
GENERAL MANAGER
KMG HOTELS - Aloft and Element North Kansas City
04.2020 - 12.2021
GENERAL MANAGER
ARBOR LODGING – HOTEL PHILLIPS a Curio Collection by Hilton
06.2017 - 03.2020
GENERAL MANAGER
HILTON KANSAS CITY AIRPORT
08.2010 - 06.2017
GENERAL MANAGER
WESTMONT HOSPITALITY – DOUBLETREE GUEST SUITES
04.2008 - 08.2010
Bachelor of Science - Hospitality Management
MISSOURI STATE UNIVERSITY
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