Mark Krtek
Kansas City,MO
Summary
Seasoned General Manager with proven leadership skills. Background includes managing diverse teams, strategic planning and business development in fast-paced environments. Known for improving operational efficiencies, driving revenue growth and fostering customer satisfaction. Committed to building strong team cultures that encourage innovation and openness.
Energetic and adaptable professional with strong leadership and organizational skills. Understands business operations and financial management, with expertise in strategic planning and team coordination. Committed to driving growth and efficiency while fostering positive workplace culture.
Overview
17
17
years of professional experience
Work History
GENERAL MANAGER
HILTON KANSAS CITY AIRPORT
12.2021 - 12.2024
- Oversaw $12M budget.
- Managed budgets, controlled costs, forecasted finances, handled payroll, and maintained the facility's preventative maintenance to achieve budgeted flow through and GOP growth.
- Specialized in addressing the needs of group clients, leading to significant room bookings.
GENERAL MANAGER
Aloft and Element North Kansas City
04.2020 - 12.2021
- Managed opening efforts for two distinct brands within a single location.
- Managed budgeting, cost control, financial forecasting, and payroll.
- Reached Top 25 for service excellence at both hotel locations.
GENERAL MANAGER
HOTEL PHILLIPS a Curio Collection by Hilton
06.2017 - 03.2020
- Devised campaigns to elevate the hotel restaurant's status within the regional food industry.
- Gained prestigious AAA four-star rating for establishment.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
GENERAL MANAGER
HILTON KANSAS CITY AIRPORT
08.2010 - 06.2017
- Budgeted, controlled costs, and forecasted financial outcomes. Consistently met established flow-through goals, and achieved GOP goals yearly.
- Facilitated smooth operational management under changing ownership.
- Managed large-scale, multi-million dollar hotel refurbishment from start to finish.
GENERAL MANAGER
DOUBLETREE GUEST SUITES
04.2008 - 08.2010
- Met profitability objectives, increasing year-over-year growth.
- Led, coached, and guided a team of 65 hospitality professionals.
- Conducted sales and marketing, budgeting, and cost control.
- Promoted a collaborative and supportive work environment.
Education
Bachelor of Science - Hospitality Management
Skills
- Project management
- Strategic Planning & Forecasting
- Revenue Profit Growth
- Profit and loss accountability
- Cost Control
- Budget development
- Budget analysis
- Cost analysis and savings
- Market analysis
- Inventory control
- Leadership and team building
- Problem resolution
- Operations management
- Team player
Accomplishments
- Hotelier of the Year - Greater Kansas City Hotel Association
- President / Chairman - Greater Kansas City Hotel and Lodging Association
- Board Member - Northland Regional Chamber of Commerce / Platte County Economic Development Council
- Advisory Board - Hospitality School - Missouri State University
Timeline
GENERAL MANAGER - HILTON KANSAS CITY AIRPORT
12.2021 - 12.2024
GENERAL MANAGER - Aloft and Element North Kansas City
04.2020 - 12.2021
GENERAL MANAGER - HOTEL PHILLIPS a Curio Collection by Hilton
06.2017 - 03.2020
GENERAL MANAGER - HILTON KANSAS CITY AIRPORT
08.2010 - 06.2017
GENERAL MANAGER - DOUBLETREE GUEST SUITES
04.2008 - 08.2010
MISSOURI STATE UNIVERSITY - Bachelor of Science, Hospitality Management
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