Summary
Overview
Work History
Education
Skills
Timeline
Generic

MARK E. KUNZ

Salina

Summary

Proven dynamic leader motivating team members to exceed performance goals, maintaining high standards of quality and consistency. Skilled in fostering collaborative work environments and adept at resolving conflicts with tact and emotional intelligence.

Overview

24
24
years of professional experience

Work History

FT Hub Supervisor

United Parcel Service
06.2024 - Current
  • Evening and Overnight
  • Supervised daily operations to ensure compliance with safety and quality standards.
  • Mentored team members on best practices for package handling and processing.
  • Monitored performance metrics to identify areas for operational efficiency gains.
  • Trained new employees on equipment usage and safety protocols effectively.
  • Conducted regular performance evaluations for staff members, identifying areas for improvement and offering constructive feedback.
  • Maintained open lines of communication between drivers, dispatchers, warehouse staff members resulting in increased teamwork efficiency.
  • Supervised daily operations to ensure adherence to safety protocols and regulatory compliance.
  • Managed a team of warehouse personnel, fostering a positive work environment and encouraging professional growth.

PT Local Sort Supervisor

United Parcel Service
08.2017 - 06.2024
  • Handles day-to-day service issues within the operation
  • Dispatch on-demand and pick-up orders
  • Resolves customer concerns within the operation
  • Supports safety and compliance within the operation
  • Coordinates the needs and efforts of the operation to ensure both customer and river concerns are met and or exceeded

Team Leader

Retail Odyssey Company
02.2017 - 06.2024
  • Monitored team operations and workflow during busy periods, making adjustments to improve pace.
  • Supervised teams and individuals, giving feedback on performance and setting goals for improvement.
  • Organized schedules and daily, and quarterly, assignments for the team, leveraging individual knowledge, and strengths to maximize team success.
  • Reported on team performance to upper management regularly

Store General Manager

Circle K
11.2015 - 01.2017
  • Reviewed budgets and employed comprehensive loss prevention and inventory management strategies to meet goals.
  • Mastered high store standards in merchandising, security and visual presentation.
  • Directed merchandising strategy to create eye-catching displays and increase revenue.
  • Coordinated employees accountable to company policies, procedures and service standards.

Store General Manager

Love's Travel Center
02.2001 - 11.2015
  • Expedited My Way Up From an Assistant Restaurant Manager to Store GM
  • Controlled inventory levels and ordered new stock as needed to maintain appropriate levels.
  • Managed and coached a team of 30 to 40 members on metrics, consumer experience and behavior identification to help raise sales at least 20% in all my managed titles.
  • Facilitated individual coaching sessions with team members to realign productivity goals and better understand company culture.

Education

High School Diploma -

Salina Central High School
Salina, KS
05-1999

Skills

  • Attention to Detail
  • Work Planning
  • Problem-Solving
  • Conflict Resolution
  • Evaluating Employee Work Skills
  • Teamwork and Collaboration
  • Team management
  • Software knowledge
  • Employee engagement
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Workplace safety
  • Customer service

Timeline

FT Hub Supervisor

United Parcel Service
06.2024 - Current

PT Local Sort Supervisor

United Parcel Service
08.2017 - 06.2024

Team Leader

Retail Odyssey Company
02.2017 - 06.2024

Store General Manager

Circle K
11.2015 - 01.2017

Store General Manager

Love's Travel Center
02.2001 - 11.2015

High School Diploma -

Salina Central High School

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