Mark Kurzeja
Shipping/receiving/booking clerk
Hoffman Estates,IL
Summary
Highly efficient warehouse clerk well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Dedicated office worker skilled at using MS Office and Google to create exceptional communications, presentations and spreadsheets. Maximizing customer satisfaction and exceeding business objectives with organized approach and strong multitasking abilities. Industrious Office Clerk with expertise in handling BOL and other internal office needs and focus on optimizing system performance. Friendly, respectful and team-oriented with extensive clerical and records management experience. Clear communicator skilled at multitasking with strong prioritization and planning abilities. Efficiency-driven clerical team member with demonstrated abilities in managing files, organizing records and coordinating paperwork. Devoted to enhancing team performance with smooth administrative support. Proficient Microsoft Excel and Microsoft Office user. Organized office professional with top-notch administrative skills and solid background in shipping/receiving and logistics industry. History surpassing business targets, satisfying customer demands and contributing to team success. Independently handles clerical needs and correspondence to support smooth business operations. Experienced administrative professional with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and driven to work quickly and effectively on projects in all types of environments. Reliable employee seeking long-term position. Offering excellent communication and good judgment.
Overview
12
12
years of professional experience
Work History
Mainline Clerk
Weber Stephen Products
2700 Alft Ln Elgin, Illinois
05.2021 - 01.2022
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Interacted with customers by phone, email or in-person to provide information.
- Reviewed order data to verify transactions and shipping dates.
- Received and routed business correspondence to correct departments and staff members.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Recognized training shortcoming issues prior to escalation and applied appropriate techniques by creating SOP documents for others to follow upon hiring.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Reviewed general ledger entries and assessed accuracy.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Prepared itemized statements, bills or invoices and recorded amounts due for items purchased or services rendered.
- Monitored status of accounts receivable and payable to facilitate prompt processing.
- Communicated with suppliers to reconcile invoice payments.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
Customer Care Coordinator
Idealease Risk Services
North Barrington, Illinois
08.2020 - 01.2021
- Achieved long-term business objectives by analyzing customer feedback for process improvements.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Logged call information and solutions provided into internal database.
- Developed client rapport by promptly processing requests and resolving financial discrepancies.
- Coordinated timely responses to online customer communication and researched complex issues.
- Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
- Evaluated interactions between associates and customers to assess personnel performance and implement strategies for customer satisfaction improvement.
- Streamlined operational efficiencies by managing accounts and contracts and processing system orders and cancellations.
- Assisted call-in customers with questions and orders.
Production Operator
Hearthside Food Solutions
Carol Stream, IL
10.2019 - 07.2020
- Inspected final products to assess compliance with quality standards and established tolerances.
- Worked with supervisor to coordinate workflow and updated daily production team accordingly.
- Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
- Experienced with plant start-up and shut down, process plant monitoring, wellhead surveillance and well testing.
- Maintained machinery to prevent overloads and avoid malfunctions.
- Used hand trucks, forklifts and scissor lifts to complete tasks and transport items.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Inspected final products for defects and flaws using proper QA procedures.
- Replaced worn-out machine parts and produced tests for quality standards.
- Displayed good knowledge of safe operating and emergency procedures development and implementation.
- Conducted quality inspections of finished products and made minor repairs to meet project expectations.
- Took on additional shifts during peak work periods to keep projects on schedule.
Executive Chef Manager/FOH GM
Wave Bar And Grille
Johnsburg, Illinois
02.2018 - 09.2019
- Developed kitchen staff through training, disciplinary action and performance reviews.
- Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.
- Instituted positive kitchen atmosphere for staffers through effective communication, consistent training and skill development.
- Produced and plated variety of exotic fruit-based desserts and after-dinner cheese plates.
- Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Developed new culinary programs that increased customer satisfaction and operational excellence levels.
- Pitched in to work line during busy periods or in place of sick employees.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maximized quality assurance by completing frequent line checks.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Increased kitchen efficiency 40% by streamlining processes, reducing waste and mentoring team members on proper procedures.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 97% accuracy.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Developed unique events and special promotions to drive sales.
- Oversaw food preparation and monitored safety protocols.
- Purchased food and cultivated strong vendor relationships.
- Reduced financial inaccuracies by using Restaurant 365 system while verifying receipts.
- Motivated staff to perform at peak efficiency and quality.
Head Prep Chef
The Italian Moon Restaurant
Grand Forks, North Dakota
02.2017 - 12.2018
- Maintained well-organized mise en place to keep work consistent.
- Planned and directed high-volume food preparation in fast-paced environment.
- Produced revolutionary menu offerings to put establishments on local, regional and national map.
- Aligned seasonal plans with ingredient availability and key area events for optimal promotions.
- Gathered and placed all ingredients into workstations to meet shift needs.
- Assisted with routine stock rotation to keep ingredients fresh.
- Worked with Chef de partie to learn storage locations of fresh ingredients for daily use by station staff.
- Mentored kitchen staff to prepare each for demanding roles.
- Assisted other chefs with ingredients preparation in support of recipes designed by head chef.
- Rotated food regularly, removing outdated items for proper disposal.
- Collaborated with staff members to create meals for large banquets.
- Cleaned kitchen counters, refrigerators and freezers.
- Rotated with specialty chefs to learn pastry station and sauce preparation.
- Learned specific cutting techniques for chopping vegetables and fresh spices.
- Performed stock rotation and inventory counts to provide list of low-stock kitchen items.
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
Regional Sales Manager
American Dream Home Improvement
Downers Grove, Illinois
06.2015 - 01.2017
- Exceeded targets by building, directing and motivating high-performing sales team.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Attracted new clientele and developed customer relationships by hosting product-focused events.
- Led overall performance of sales of Owens Corning products, parts sales, after-sales, network development, and marketing communications.
- Targeted prospects in other territories through careful research of competitor products, services and trends.
- Led targeted training programs to educate staff on product benefits and service capabilities.
- Met with each sales representative on monthly basis to answer questions, resolve issues and identify new strategies.
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
- Delivered consistent and relevant feedback to sales personnel to improve telephone and selling skills.
- Created robust sales plans and set territory quotas.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Partnered with sales team members and leveraged strong negotiation skills to close tough deals with lucrative clients.
OB Tech/Surgical Technologist
Provena St. Joseph Hospital
Elgin, Illinois
04.2012 - 05.2015
- Delivered exemplary assistance and support to surgeons during general, gynecological, orthopedic, neurological and plastic surgery procedures.
- Managed operating room setup by cleaning and sterilizing instruments and surfaces, maintaining supply inventories and organizing surgical tools.
- Introduced new staff members to training protocols regarding operating room procedures, infection control, safety standards and overall facility policies.
- Worked with vendors for speedy procurement of services and equipment.
- Decontaminated, cleaned, assembled, packaged, sterilized, stored and distributed reusable surgical instrumentation and equipment.
- Operated, adjusted, and monitored diagnostic equipment and other machines used during procedures.
- Supported surgeons during cosmetic surgeries, gynecological and orthopedic procedures and general appointments.
- Maintained high infection control standards.
- Provided comprehensive support to surgeons specializing in sports medicine, total joint replacement, spine and orthopedic trauma treatment.
- Evaluated procedure needs and set up equipment, tools, supplies and instruments.
- Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
- Evaluated procedure needs and purchased equipment and tools for procedures.
- Coordinated acquisition of surgical services and specialized equipment.
- Created and maintained unobstructed operative fields using diverse range of tools.
- Maintained daily workflow, coordinating with operating room staff to prepare for scheduled and emergency cases.
FOH Manager
Cooker Restaurant Corporation
Columbus, Ohio
01.2010 - 03.2012
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Initiated server side-work chart rotation to promote solidarity and standard of cleanliness.
- Reorganized bar and dining area, increasing efficiency [Number]%.
- Assisted staff in building menu expertise to answer customer questions and make personal recommendations.
- Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
- Helped hosts and hostesses execute timely and efficient processes to drive first class guest service.
- Emphasized guest satisfaction during departmental meetings and focused on continuous improvement.
- Conducted weekly sales meetings with team members to establish merchandising, sales and profit objectives.
- Adhered to safe work practices, food safety regulations and corporate guidelines.
- Created and distributed staff schedules and maintained time cards to facilitate efficient payroll process.
- Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
- Supervised staff of 50 through motivational coaching and effective training programs for service and sales techniques.
- Submitted payroll for 25-member team
- Resolved guests complaints while maintaining positive customer environment.
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Spearheaded daily social media presence to engage with customers and expand customer base.
- Utilized Microsoft Excel and Office to create detailed payroll and workflow reports to the GM and Regional Manager as required.
- Developed and implemented corrective action plans based on review of comment cards and guest satisfaction results.
- Performed cash handling activities and secured nightly bank deposits.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Managed dining and bar costs by conducting weekly depletion analysis.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Managed inventory through effectively ordering and stocking uniforms, linens, beverages and front of house supplies.
Education
Associate of Applied Science - Certified Surgical Technologist
St. Joseph Hospital CNA/Surgical Tech Program
Elgin, IL04.2012
Bachelor of Arts - Biological Science And English
Southern Illinois University/Chicago State Univ
Carbondale, Il./ Chicago, Il05.1995
Skills
- Materials Organization
- Office Supply Management
- Data Gathering
- Editing and Proofreading
- Multitasking and Prioritization
- Verbal and Written Communication
- Attention to Detail
- Microsoft Office
- Data Entry
- Prioritization and Time Management
- Records Management Software
- Self-Motivated
- Problem Solving
- Creative Thinking
- Flexible and Adaptable
- Reliable and Punctual
- Team Collaboration
- Equipment Troubleshooting
competitive bodybuilder
Received 2nd place in the 2021 Natural Nobel Warrior bodybuilding contest. Was able to beat 16 others during the contest and was ranked in the top 15 % of natural bodybuilders over 45 in 2021
Timeline
Mainline Clerk
Weber Stephen Products
05.2021 - 01.2022
Customer Care Coordinator
Idealease Risk Services
08.2020 - 01.2021
Production Operator
Hearthside Food Solutions
10.2019 - 07.2020
Executive Chef Manager/FOH GM
Wave Bar And Grille
02.2018 - 09.2019
Head Prep Chef
The Italian Moon Restaurant
02.2017 - 12.2018
Regional Sales Manager
American Dream Home Improvement
06.2015 - 01.2017
OB Tech/Surgical Technologist
Provena St. Joseph Hospital
04.2012 - 05.2015
FOH Manager
Cooker Restaurant Corporation
01.2010 - 03.2012
Associate of Applied Science - Certified Surgical Technologist
St. Joseph Hospital CNA/Surgical Tech Program
Bachelor of Arts - Biological Science And English
Southern Illinois University/Chicago State Univ